1. Dealing with Work Situations Working with Others Good Communication
One of a series of lessons about relaitonships and comunication Uploaded to TES Pro by orams- thank you!

2. Dealing with Work Situations
Aims/objectives
To understand the importance of communication and working with others effectively within the workplace
To understand the difference between assertive, aggressive and passive behaviour and how our behaviour can affect our relationships

3. Scenario 1 You are in class and some other students are talking very loudly and laughing. You can’t hear the tutor properly and you are starting to feel cross

4. You can choose to respond in one of 3 ways You can respond 1
You can choose to respond in one of 3 ways You can respond 1.ASSERTIVELY or You can respond AGGRESSIVELY or You can respond PASSIVELY

5. How would you respond to this type of situation: Response 1: Gain eye contact , smile sweetly and say very politely “please could you be a little quieter because I can’t hear what the tutor is saying”

6. Or…. Response 2: Get angry and say loudly…. SHUT UP
Or….. Response 2: Get angry and say loudly….SHUT UP! Insert a picture of an angry person

7. Or…..response 3: Try and ignore the racket they are making even though it would interfere with your learning

8. Write down An assertive response An aggressive response
A passive response
To each of the following scenarios:

9. Scenario 2
Your colleague in work is annoying you asking you to help him with his duties. They know that you are already finding it difficult to complete your own tasks before the end of your shift. What would you say to them ?

10. Scenario 3
You’re being bullied at college and a few of your classmates keep calling you names. You are worried and afraid. What would you do about this situation?

11. Scenario 4
A friend has borrowed £30 from you. It was 4 weeks ago and you really need it back. What would you do?

12. Scenario 5
Three of your close friends have gone to the cinema without asking you. You feel very left out and quite down! What would you do?

13. Scenario 6
A colleague at work keeps going into your tool kit and borrowing tools without your permission. You are getting annoyed because he often never returns things that he has borrowed. What would you do?

14. What is Assertiveness Behaviour Direct and honest Respect others
Stand up for your rights in helpful ways
Feelings
Improved self esteem
Improved self confidence
Control
Respect for self and others

15. The Outcomes of responding in a assertive manner:
“We are equal”
Good result without feeling angry or hurt
Gain self respect
Respect your rights and rights of others

16. What is Aggressiveness
Behaviour:
Blaming
Threatening
Fighting
Stand up for your rights but in unhelpful ways
Feelings
Anger
Frustration
Bitterness
Guilt

17. I am more important than you
The Outcomes of responding in a aggressive manner:
I am more important than you
Domination
Humiliation
Win at the expense of others
Force others to lose

18. What is Passiveness Behaviour: Be apologetic
Give up your right by not being honest
Do what you’re told regardless of how you feel
Outcome/outcomes
Don’t get what you want
Anger builds up
Rights violated
Loneliness and isolation

19. You are more important than me Feelings
Passive
You are more important than me
Feelings
Helpless
Anxious
Resentful
Disappointment

20. Good Communication Know what you want to say Make good eye contact
Listen to the other persons opinions and views
Have a clear, firm voice
Say no and don’t make excuses
Use clear body language
Say what you want
Repeat what you want
Suggest reasonable alternatives

21. Key Messages You can choose to behave assertively, aggressively or passively towards others Assertive behaviour is the most proactive type and achieves the most positive outcome/outcomes