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Www.unilog.com www.amigolog.com Salesforce – Vocalcom CTI Adapter 1September 2011 Salesforce - Vocalcom CTI Adapter 2011 AMIGOLOG SAS 10 rue de la Charité,

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Presentation on theme: "Www.unilog.com www.amigolog.com Salesforce – Vocalcom CTI Adapter 1September 2011 Salesforce - Vocalcom CTI Adapter 2011 AMIGOLOG SAS 10 rue de la Charité,"— Presentation transcript:

1 Salesforce – Vocalcom CTI Adapter 1September 2011 Salesforce - Vocalcom CTI Adapter 2011 AMIGOLOG SAS 10 rue de la Charité, LYON FRANCE Tél : Web :

2 Salesforce – Vocalcom CTI Adapter 2September 2011 Agenda The Salesforce / Vocalcom CTI Adapter The Salesforce / Vocalcom CTI Adapter Screenshots Screenshots

3 Salesforce – Vocalcom CTI Adapter 3September 2011 Connecting to Hermès Agents connect from Salesforce by entering their Hermès ID and their phone extension.

4 Salesforce – Vocalcom CTI Adapter 4September 2011 Outbound calls All phone numbers can be dialed directly from Salesforce.

5 Salesforce – Vocalcom CTI Adapter 5September 2011 Inbound calls Information displayed during the call.

6 Salesforce – Vocalcom CTI Adapter 6September 2011 Inbound calls Screen pops are displayed as the agent hang up the call according to the call center parameters. If an account or contact was found, its details displayed automatically on the softphone layout, When no account or contact has been recongnized :

7 Salesforce – Vocalcom CTI Adapter 7September 2011 Inbound calls

8 Salesforce – Vocalcom CTI Adapter 8September 2011 Hold and retrieve

9 Salesforce – Vocalcom CTI Adapter 9September 2011 Call transfers All transfer possibilities

10 Salesforce – Vocalcom CTI Adapter 10September 2011 Conferences

11 Salesforce – Vocalcom CTI Adapter 11September 2011 Call results

12 Salesforce – Vocalcom CTI Adapter 12September 2011 Call logs

13 Salesforce – Vocalcom CTI Adapter 13September 2011 Christian FRANIATTE Président 10 rue de la Charité Lyon Mobile : Contacts Mehdi DJERAD Sernior CRM Business Analyst Manager CRM & BI 10 rue de la Charité Lyon Mobile :


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