Salesforce – Vocalcom CTI Adapter 3September 2011 Connecting to Hermès Agents connect from Salesforce by entering their Hermès ID and their phone extension.
Salesforce – Vocalcom CTI Adapter 4September 2011 Outbound calls All phone numbers can be dialed directly from Salesforce.
Salesforce – Vocalcom CTI Adapter 5September 2011 Inbound calls Information displayed during the call.
Salesforce – Vocalcom CTI Adapter 6September 2011 Inbound calls Screen pops are displayed as the agent hang up the call according to the call center parameters. If an account or contact was found, its details displayed automatically on the softphone layout, When no account or contact has been recongnized :
Salesforce – Vocalcom CTI Adapter 13September 2011 Christian FRANIATTE Président 10 rue de la Charité Lyon Mobile : Contacts Mehdi DJERAD Sernior CRM Business Analyst Manager CRM & BI 10 rue de la Charité Lyon Mobile :