Presentation on theme: "Salesforce - Vocalcom CTI Adapter"— Presentation transcript:
1Salesforce - Vocalcom CTI Adapter Salesforce - Vocalcom CTI Adapter2011AMIGOLOG SAS10 rue de la Charité, LYON FRANCETél :Web :1
2Agenda The Salesforce / Vocalcom CTI Adapter Screenshots 09.01.09 2
3Connecting to HermèsAgents connect from Salesforce by entering their Hermès ID and their phone extension.
4Outbound callsAll phone numbers can be dialed directly from Salesforce.
5Inbound callsInformation displayed during the call.
6Inbound callsScreen pops are displayed as the agent hang up the call according to the call center parameters.If an account or contact was found, its details displayed automatically on the softphone layout,When no account or contact has been recongnized :