1. Salesforce - Vocalcom CTI Adapter
Salesforce - Vocalcom CTI Adapter
2011
AMIGOLOG SAS
10 rue de la Charité, LYON FRANCE
Tél :
Web : 1

2. Agenda The Salesforce / Vocalcom CTI Adapter Screenshots 09.01.092

3. Connecting to Hermès
Agents connect from Salesforce by entering their Hermès ID and their phone extension.

4. Outbound calls
All phone numbers can be dialed directly from Salesforce.

5. Inbound calls
Information displayed during the call.

6. Inbound calls
Screen pops are displayed as the agent hang up the call according to the call center parameters.
If an account or contact was found, its details displayed automatically on the softphone layout,
When no account or contact has been recongnized :

7. Inbound calls

8. Hold and retrieve

9. Call transfers
All transfer possibilities

10. Conferences

11. Call results

12. Call logs

13. Contacts 09.01.09 13 Christian FRANIATTE Président
10 rue de la Charité
69002 Lyon
Mobile :
Mehdi DJERAD
Sernior CRM Business Analyst
Manager CRM & BI
10 rue de la Charité
69002 Lyon
Mobile : 2 2 2 13 2 2