1. Zarrow Mental Health Symposium 29 September 2016 Public Libraries – An Untapped Community Partner to End Homelessness This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

2. 1.Consider new interagency partnership opportunities. 2.Contemplate the needs of clients who are outside the city center or downtown. 3.Recognize the lack of services outside most city centers or downtown areas. Learning Objectives

3. (In a literate world one must first read in order to succeed.) Mission

4. Promote lifelong learning and literacy in all forms. Contribute to stronger communities. Cultivate engaged employees. Goals

5. Computers with Internet access, MS Office Suite Education-based online learning tools for all ages WiFi Staff expertise/assistance Programs and activities for all ages Recreational reading (print, audio, ebooks) Adult Literacy Program Locations & Services

6. Total Library Traffic2,822,651 Total Circulation6,064,824 Households | Active Library Users257,010 | 34% (Tulsa County) Programs | Attendance6,345 | 307,102 Meeting Room Use | Attendance10,304 | 143,787 Public Computers | Logins505 | 862,418 Wireless Logins 355,298 Summer Reading Participants50,563 (adults, teens & children) Volunteers | hours921 | 34,148 Locations24 Employees357 Annual Statistics

7. Tulsa Partnership | Background July & August 2012 | Pilot | 20 hour Case Manager | Central Library January 2013 – May 2014 | 20 hour Case Manager | Central Library June 2014 – 2016 |40 hour Case Manager | Central Library & 23 Branches This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

8. Decrease incidence of behavior issues at libraries. Increase effective use of library resources Increase library staff confidence. Tulsa Partnership | Goals Increase library staff awareness of community services and resources. Increase library staff knowledge of mental illness afflictions. This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

9. Case Management Services This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services. Library Customer Library Case Manager

10. Community Partners This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services. These represent just a few community agencies and resources with whom the Case Manager program works and those utilized by our customers. Additional resources and information are available through the library’s Tulsa Organizations and Services database and through the 2-1-1 Helpline serving Eastern Oklahoma.Tulsa Organizations and Services2-1-1 Helpline

11. Public Libraries + Social Workers – San Francisco – Washington D.C. – Free Library of Philadelphia Public Health Nurses – Pima County Public Library + Pima County Health Department Schools of Social Work – San Jose Public Library + San Jose State University Partner Opportunities This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

12. Needs Outside Downtown Shelters/Housing Services Transportation This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

13. Sources & References “From Nurses to Social Workers, See How Public Libraries are Serving the Homeless.” PBS Newshour, 28 January 2015. Averill, Mike. “Number of Chronically Homeless in Tulsa Declines for Third Straight Year.” Tulsa World, 23 April 2015. Troknya, Mark. “Social Workers and Librarians Working Together.” Public Libraries Online, 14 May 2015. Habib, Nour. “Case Manager Works with Homeless at Tulsa Libraries.” Tulsa World, 25 June 2014. Nieves, Evelyn. “Public Libraries: The New Homeless Shelters.” Salon, 7 March 2013. Knight, Heather. “Library Adds Social Worker to Assist Homeless.” SFGate, 11 January 2010. This program is funded by the Zarrow Families Foundation and in partnership with Family & Children's Services

14. Questions This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.

15. Deborah Hunter, BS, BHCMII. Family & Children’s Services Case Manager Tulsa City-County Library, Tulsa, OK CaseManager@TulsaLibrary.org Suanne M. Wymer, MLIS Youth Services Department Manager Tulsa City-County Library, Tulsa, OK Suanne.Wymer@TulsaLibrary.org Presenters This program is funded by the Zarrow Families Foundation and in partnership with Tulsa City-County Library and Family & Children's Services.