1. FLORIDA LAWYERS IN LIBRARIES Presented by Kathy N. Grunewald Attorney with Florida Legal Services Tallahassee, Florida

2. Goals of This Presentation  Explain the Florida Lawyers in Libraries project  Increase knowledge of Florida Commission on Access to Civil Justice  Increase awareness of free, online access to justice resources available to librarians  Help librarians access those resources to assist patrons with legal needs  Help librarians find legal assistance in the local community 2

3. Florida Lawyers in Libraries 3  The Florida Lawyers in Libraries project began during Celebrate Pro Bono Week, October 20 – 26, 2013.  The basic concept focused on one lawyer in one library in as many libraries in Florida as possible.  The lawyers made a presentation to the library staff about legal resources and also made a presentation to patrons about available legal resources.  The library was encouraged to keep the patron PowerPoint presentation on the library’s desk top computers to assist patrons in the future.

4. Access to Justice  It is the daily; it is the small; it is the cumulative injuries of people that we are here to protect....If we are able to keep our democracy, there must be one commandment: THOU SHALT NOT RATION JUSTICE. - Learned Hand The Access to Justice movement is concerned with:  Promoting access  Ensuring fairness  Reducing barriers (economic, geographic, linguistic)  Increasing the range of self-help available  Increasing efficiency 4

5. The Justice Gap in Florida 5  80% of all civil legal needs among low income individuals are not being met.  There has been an 88% reduction in funding from the Florida Bar Foundation.  The Legal Services Corporation has experienced a 17% reduction in funding.  As a result of funding cuts, legal services and legal aid offices have experienced a 27% reduction in staff.

6. Talking Points 6  Most people incorrectly believe that if they are faced with a legal problem and cannot afford an attorney, the state will provide them with a lawyer.  In most civil cases, you do not get an appointed lawyer if you cannot afford one.  A whole community is impacted when an individual has a difficult legal problem but also has few resources and supports.

7. Talking Points 7  Access to justice is a fundamental right that we all believe we have but in fact, for many individuals there is no way to receive legal support when it is needed most.  Many people do not know where to turn when they are faced with a legal problem  Many people will turn to the local library as their first stop for information and direction.

8. Librarians’ Role in Providing Access to the Justice System  Libraries are the first stop for those seeking information.  Libraries are a trusted and welcoming institution.  The library’s doors are guaranteed to be open to all.  The provision of accurate information.  Libraries have a special E-Government focus that attracts people seeking to meet certain legal needs.  By providing access to legal information, librarians can advance the administration of justice. 8

9. Nothing New for Libraries  Libraries already provide information and referral services  Libraries serve the entire community  Librarians understand neutrality  Librarians are skilled in identifying authoritative information and services  Librarians are technologically proficient  Libraries provide access to computers and the internet. 9

10. The Survey Says… According to a recent survey by probono.net, 99.3% of public libraries have free internet service, 64.5 % of public libraries report they are the only free provider of internet access in their community and 44% of people living below the poverty line used computers and the internet at their public library. Only 20% of the legal needs of the poor are being met and even less of the legal needs of folks falling in the legal services gap. Those people who make to much money for free legal services but not enough money to afford a lawyer. 10

11. Legal Referral Network Public Libraries Legal Aid Programs Online Directories Lawyer Referral Services Government Agencies Hotlines Court Based Programs Community Clinics Self-Help Centers 11

12. Future Referral Network Public Libraries Triage Gateway 12

13. Florida Commission on Access to Civil Justice 13  The Florida Commission on Access to Civil Justice was established by order of the Chief Justice of the Florida Supreme Court in November, 2014.  The charge of the Commission is to study the unmet civil legal needs of disadvantaged, low income and moderate income Floridians.  An interim report was sent to the Court in October 2015 and from that report the Supreme Court approved two recommendations for further study that are of particular interest to librarians in Florida.

14. Florida Civil Legal Resources Site 14  This site will list local, state and national resources for the public to learn about what is available to assist them in efforts to access the courts and/or other public resources as they confront a legal matter or related issue/problem.  The Florida Justice Technology Center will be tasked with the maintenance and updating of the Resources website.

15. Triage Gateway Project 15 Problem Location Characteristics User Information User Finds Website Emergency Bypass Lawyer Referral Service Legal Aid E-Filing Portal Florida Law Help Other Solution Providers

16. Connecting Patrons with Legal Information Online Legal Information and Self-Help Resources 16

17. What to Do with Referral Tools?  Help library patrons learn about and access services  Add referral links to your websites and online resources  Incorporate referral tools into your digital reference services  Set up a legal resource materials section  Participate in Celebrate Pro Bono Week and Law Day each year 17

18. LawHelp.org LawHelp.org is a system of statewide websites. http://www.lawhelp.org/ 18

19. LawHelp.org Links to Sites in All States 19

20. Types of Resources Available  Fact Sheets  Booklets  Self-help forms  Links to other providers  Referral listings  Court information  Videos http://floridalawhelp.org/issues/family-law/divorce-contested 20

21. Multilingual Information Many Florida LawHelp.org resources are available in Spanish, Haitian Creole, Portuguese and Creole. http://floridalawhelp.org/languages/ES 21

22. Online Court Self-Help Resources  Florida State Courts website www.flcourts.org has a Self-Help section on the Home Page. www.flcourts.org http://www.flcourts.org/ 22

23. Online Court Self-Help Resources 23

24. How the Forms Work This page gives pro se litigants information on representing themselves and on completing the forms and finding the right court. 24

25. List of Self-Help Centers in Florida Click on the Circuit that covers the county and the patron will be directed to the self-help center, link or telephone number that covers that circuit court system. http://www.flcourts.org/resources-and-services/court-improvement/family-law-self-help- information/self-help-centers-near-you.stml 25

26. Floridabar.org  Resources for the public and consumers can be found here. www.floridabar.org 26

27. Floridabar.org – For the Public  The Consumer Information link on The Florida Bar’s website will direct you to consumer information on subjects from adoption to wills. The public can also find some forms on this page. The consumer information is available in Spanish. http://www.floridabar.org/tfb/TFBConsum.nsf/48e76203493b82ad852567090070c9b9/7adaf9c3481ead7685256b2f006c53fa?OpenDocument 27

28. Floridabar.org – Lawyer Referral Service If a patron needs a referral to a lawyer, The Florida Bar has a lawyer referral service. Patrons can complete the online form or call the 800 number. 28

29. National Resources The National Center for State Courts has a Self- Representation Guide. The Guide has links to general information and then has State links for specific information. http://www.ncsc.org/Topics/Access-and-Fairness/Self-Representation/Resource-Guide.aspx 29

30. National Center for State Courts Here is a look at the Florida Resources at the National Center for State Courts website. 30 http://www.ncsc.org/Information-and-Resources/Browse-by-State/Profiles/Florida.aspx

31. Other National Resources Georgetown Law Library Research Guides. Guides are available by state and substantive area. Here is a look at some of the Florida resources. http://guides.ll.georgetown.edu/florida 31

32. Other national resources Law Library of Congress. Here is a look at the Florida page. It includes statutes, codes, and links to self-help sites. 32 http://www.loc.gov/law/help/guide/states/us-fl.php

33. Immigration Help This is a national directory of nonprofit immigration legal services providers. Click on the appropriate state to see a list of resources in the state. http://www.immigrationlawhelp.org/ 33

34. ImmigrationLawHelp.org/Florida This is the first page of the Florida organizations listed on the website. Fifty-five providers are listed in Florida. http://goo.gl/4ntjNL 34

35. Americans for Immigrant Justice 35 In Florida, a good starting place for help with an immigration issue is Americans for Immigrant Justice (AIJ). They are located in Miami but represent all of Florida.

36. Legal Help for Military http://statesidelegal.org/ 36

37. StatesideLegal.org StatesideLegal.org can help find legal assistance including civil legal assistance, military JAG offices, Veteran’s Affairs and Lawyer Referral services. http://statesidelegal.org/statesidemap 37

38. Disability Rights Florida Any Floridian with a disability- related issue is eligible to receive Disability Rights Florida services. http://www.disabilityrightsflorida.org/ 38

39. WomensLaw.org Womenslaw.org is a national website that provides state specific information for survivors of domestic violence. http://womenslaw.org/ 39

40. LawHelp Interactive  LawHelp Interactive is a resource that provides automated self-help forms.  A patron answers a series of questions and LawHelp Interactive (LHI) produces forms that can be filed in court or otherwise used to help solve a legal problem.  Florida LawHelp Interactive forms can be found at www.floridalawhelp.org/forms www.floridalawhelp.org/forms 40

41. Interactive Forms 41 Here is an example of the interactive forms that are available on Floridalawhelp.org/forms. Each form will tell you how the form can be used, how long it will take to complete and the information you will need to answer the questions in the interview. http://floridalawhelp.org/forms

42. Legal Hotlines in Florida  Senior Legal Helpline - The Senior Legal Helpline provides free legal advice and brief services by telephone to eligible Florida residents age 60 and older, for civil (not criminal) legal problems. The Senior Legal Helpline – 1-888-895-7873 – also provides solutions to seniors to help them resolve their legal problems, makes referrals to state and local regulatory agencies and, when it is determined that court representation is necessary, helps seniors find legal providers in their communities.  Eligible callers are scheduled for a free telephone consultation with an attorney or paralegal. Most callers will receive answers to their legal questions during the initial telephone appointment. Clients may also qualify for referrals to providers who offer free legal services in the clients’ local communities. These providers work in partnership with the Senior Legal Helpline and the Department of Elder Affairs to ensure that low-income and other vulnerable elderly Floridians have equal access to legal remedies. 42

43. Other Helplines in Florida The Domestic Violence Legal Statewide Hotline 1-800-500-1119 Ext. 3 provides legal assistance on the telephone to victims of domestic violence in Florida. Callers dial the statewide domestic violence hotline and push Extension 3, and they are automatically connected to staff who will take initial information from the caller to be provided to the hotline attorney. An attorney is available to return calls to clients and to provide basic legal advice and referral to local legal and social service resources, including the client's local domestic violence center. The Hotline attorney cannot represent the clients in court or submit documents for them. 43

44. Helplines Continued  Florida Legal Services’ Prescription Drug Helpline 1-800-436-6001 is a statewide, toll-free helpline which provides assistance to Medicaid and low-income Medicare beneficiaries whose necessary medications have been denied. The services include assistance relating to prior authorization requirements, assistance to patients and physicians with acquiring an immediate, temporary supply of the denied medication, representation by an attorney at a fair hearing, etc. 44

45. Helplines in Florida  Legal Services of North Florida operates a telephone legal advice hotline. To apply for service call 1-850-385-0029. The hotline is available to those living in the panhandle service area.  Community Legal Services of Mid Florida – Go to this link http://clsmf.org/apply-for-help/call-our- helpline/ to find the call in number for the Florida counties that this program covers.http://clsmf.org/apply-for-help/call-our- helpline/ 45

46. A Guide for Florida Public Libraries Legal Reference and the Unauthorized Practice of Law 46

47. Legal Information vs. Legal Advice The line between legal information and legal advice may not always be clear, but there are differences between the two. Anyone can give legal information or sell legal information, but only a licensed lawyer can give legal advice. Legal information is not based on a specific set of facts; whereas legal advice provided by a licensed lawyer applies the law to specific circumstances. 47

48. Legal Information vs. Legal Advice  Facts about the law; or  Showing patrons statutes, cases or rules but not explaining what they mean; or  Teaching legal research techniques; or  Helping to indentify broad definitions of legal words or phrases; or  Showing patrons how to access cases but not interpreting cases.  Recommend a specific legal form, explaining how to fill in the form, or assisting the patron to fill out a form; or  Offer an opinion on how a patron’s legal problem should be handled; or  Interpreting the law; or  Writing a brief, will or drafting a legal document; or  Interpreting a legal document from a court or an attorney Legal InformationLegal Advice 48

49. Questions 49

50. Contact  For further information about this presentation, please contact: Kathy Grunewald, Florida Legal Services at 850-385-7900, kathy@floridalegal.org kathy@floridalegal.org 50