1. Martin Sjöman, Review Design 2010A Design Strategy Crash Course

2. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Defining Design Strategy isn’t easy, and people have very different ideas of what it’s about. Here’s my viewpoint

3. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design Strategy = Design + Strategy

4. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Industrial Design / Product Design Interaction Design Graphic Design Service Design a plan of action designed to achieve a goal. +

5. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design strategy Customer Experience There are many design disciplines. Design strategy is the planning needed to use them efficiently.

6. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Development project Cost of implemen- tation of changes

7. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Cost of implemen- tation of changes Development project Design strategy here

8. Martin Sjöman, Review Design 2010A Design Strategy Crash Course There is no such thing as ”good design” really. Only right or wrong design, for any given sender and audience. Design is an identity creation process, and you’ll need a good understanding of who you are, and where you want to go before you start designing stuff.

9. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design can be used to position or differentiate your offer

10. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design can be carefully managed to make a company’s offer appear clear and coherent

11. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design can be used to convey a message or to create the right associations in people’s minds

12. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Great design is firmly rooted in the heart and soul of your business. Do your products, services, your software GUIs and on-line appearance communicate your vision?

13. Martin Sjöman, Review Design 2010A Design Strategy Crash Course If that’s design strategy, then what is Design Management?

14. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Creating the right organizational conditions for efficient design work Managing design work to achieve the business objectives (process, policy, design brief, purchase and evaluation)

15. Martin Sjöman, Review Design 2010A Design Strategy Crash Course What are designers good at?

16. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Understanding the user’s experience of products and services

17. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Understanding the user’s experience of products and services

18. Martin Sjöman, Review Design 2010A Design Strategy Crash Course user’s customer’s people’s Understanding experience of products and services

19. Martin Sjöman, Review Design 2010A Design Strategy Crash Course full experience of products and services user’s customer’s people’s Understanding

20. Martin Sjöman, Review Design 2010A Design Strategy Crash Course full experience of products and services, companies and brands user’s customer’s people’s Understanding

21. Martin Sjöman, Review Design 2010A Design Strategy Crash Course A designer’s competence lies in the ability to see things from the customer’s or user’s perspective. Functionality aside, designers are trained to understand and create experiences.

22. Martin Sjöman, Review Design 2010A Design Strategy Crash Course NeedValue New laptop bag

23. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Implicit wishes and desires Added value: meaning, status, emotions, etc. Show friends. Be an important person at work. NeedValue

24. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Non-quantifiable needs Non-quantifiable customer value Implicit wishes and desires Added value: meaning, status, emotions, etc. NeedValue I want it

25. Martin Sjöman, Review Design 2010A Design Strategy Crash Course 160W vacuuming effect Value

26. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Perceived as powerful Added Value

27. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Need (Listen to music on the go)

28. Martin Sjöman, Review Design 2010A Design Strategy Crash Course NeedAdded value (A smooth, intelligent, and very human experience)

29. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design communicates!

30. Martin Sjöman, Review Design 2010A Design Strategy Crash Course What is this car communicating?

31. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Message to express: I’m fast! Design cue: Over-dimensioned back spoiler

32. Martin Sjöman, Review Design 2010A Design Strategy Crash Course ”The thinnest laptop ever!” (1,94 cm, the second thinnest is 1,99 cm)

33. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Why do so many people say ”wow!” ?

34. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Distinct edges Large, non-circular radiuses No visible parting lines

35. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Because it feels really thin and light

36. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Why does Ryanair’s homepage look like this?

37. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Message to express: I’m cheap! Design cue: Use selected style-elements from budget shops and flash- prices

38. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Then, why don’t they make the planes look the same?

39. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Message to express: New and very secure planes run by a serious flight operator Design cue: Use the style of trusted business airlines, only slightly bolder

40. Martin Sjöman, Review Design 2010A Design Strategy Crash Course ”It’s not what you say, it’s what you do” What you offer your customers is ”what you do”, and in effect, that’s who you are, in their eyes.

41. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Why brand building can’t be left to marketers alone:

42. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Brand image = People’s associations and experiences connected to a brand

43. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Company Marketing’s view on brand building: ”We must tell people who we are”

44. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Company Design’s view on brand building: ”How people experience our products will tell them who we are”

45. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design Strategy’s view on brand building: ”let’s plan design carefully to manage how people experience us”

46. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Marketing’s view on brand values: Inside-out perspective ”code-of-conduct” organizational principles Example: ”We put safety first!”

47. Martin Sjöman, Review Design 2010A Design Strategy Crash Course Design’s view on brand values: Outside-in perspective experience based differentiating Example: ”This product feels safe!”

48. Martin Sjöman, Review Design 2010A Design Strategy Crash Course let design speak your heart! www.reviewdesign.se