1. Strive to be among the highest ranked health care providers by both regulatory and health care scoring systems; develop the highest quality medical education programs for all levels of learners Instill and reinforce standards of behavior that will attract, develop and retain outstanding staff, physicians, faculty and students Promote consistently positive experiences for our patients, staff, students, and community Grow the enterprise to better serve patients and physicians and support the fundamental missions of teaching and research Preserve a focus of fiscal responsibility and multidisciplinary planning OUP: Achieve an overall ASU employee turnover rate of 12.9% or less. Achieve an overall clinic employee turnover rate of 17.9% or less. Improve Employee Engagement results as measured by the AMGA survey by increasing the composite score from 3.18 to 3.27 (a 3% increase). Improve Employee Survey results for the “Physician Interactions” dimension from 0.24 to 0.26 (a 10% increase). Achieve minimum score of 1.0 or a 10% increase (whichever is greater) across all 8 questions on the Faculty & Resident Phys Communication and Culture Survey. Develop a provider engagement steering committee focused on improving provider engagement/satisfaction with their clinical practice. COM: 75% of FT Basic Science faculty involved during FY in scholarly activity. 65% of FT clinical faculty involved during FY in scholarly activity. OUMS: Decrease total FT/PT turnover to 17% or less. OUMS: Achieve 75% or greater for Overall Engagement in Employee Engagement Survey. Reduce RN total FT/PT turnover to 23% or less. Increase Physician Satisfaction score to 35% rating for “Excellent Place to Practice.” OUP: Achieve “Top Box” for all 5 CGCAHPS domains at the 80th percentile. Achieve a 15% increase in the # of providers scoring at or above the 50th percentile on the CGCAHPS Provider Communication Domain. Achieve a 15% increase in the # of clinics scoring at or above the 50th percentile on the CGCAHPS Office Staff Domain. Achieve a mean score for all 12 of the PQRS CAHPS domains at or above the national average as reported by the CMS PQRS CAHPS report. Implement a patient experience resident training program to help increase the HCAHPS Physician Communication domain score. Implement a mandatory coaching program for providers scoring at or below the 25th percentile on the CGCAHPS Provider Communication Domain. COM: All Graduate Medical Education programs meet or exceed the requirements promulgated by the ACGME. All undergraduate medical education programs meet or exceed the requirements promulgated by the LCME. Undergraduate medical education programs meet or exceed the national averages of USMLE scores and the AAMC GQ. Graduate student programs in the basic science disciplines meet or exceed requirements associated with peer reviewed publications, PhD completion and employment in the sciences. OUMS: Attain Risk Adjusted Mortality Index at the 90th percentile. Decrease Overall Sepsis Mortality to 25%. Attain Risk Adjusted Complication Index at the 80th percentile. Eliminate CAUTI occurrences. Eliminate CLABSI occurrences. OUP/COM: Achieve “Top Box” score for the CGCAHPS overall rating of provider question at the 80th percentile. Achieve “Top Box” score for the CGCAHPS physician communication quality domain at the 80th percentile. OUP: Increase to 70% the diabetes composite score for eye, urine, foot and lipid exams of diabetes-diagnosed patients (ages 18- 75 years). Increase to 75% the percentage of hypertension-diagnosed patients (ages 18- 85 years) who had blood pressure adequately controlled (JNC8 targets). Increase to 90% the percentage of patients (ages 6 months and older) who receive an influenza immunization. Increase to 60% the percentage of adults age 65 years and older who have ever received a pneumococcal vaccine. Increase to 60% the preventive services composite score (breast, cervical, and colorectal cancer screening) in primary care patients. Increase to 50% the percentage of patients (ages 11 to 26) who have completed the 1st dose of the human papillomavirus (HPV) vaccine. Achieve patient portal signup rate equal to 10% of each individual providers patient panel. COM: 50% of full-time basic science faculty involved in education programs in the graduate, dental, allied health, pharmacy and physician associate programs. OUMS: Achieve CMS 80th percentile rating for “Overall Rating of this Hospital.” Achieve HCA 80th ED percentile rating for “Overall Rating of this Hospital.” OUP: Achieve 90% retention rate of internal OU Medicine referrals for those specialties where there is sufficient access/capacity. Achieve 80% retention rate of internal OU Medicine referrals for specialties without sufficient access/capacity (Pain, Neurology, GI, Endo, Rheumatology Child Study). Expand OU Medicine footprint and referral centers by adding 3 new sites. COM: Achieve encounter/procedures at 100% of budgeted encounter/ procedures. Maintain peer-reviewed publication (PRP) to faculty ratio at 0 to +0.2 points over previous 3-year rolling average. OUMS: Increase OUMS managed care admissions by 3.0%. OUP: Grow clinical revenue 2%. Increase work RVU productivity by 1% for those providers that were established clinicians in FY16 as measured by FY17 performance. Implement 3 organizational efficiency projects Increase the internal OUP MIPS performance score by 10% from FY16 baseline. COM: Departments maintain target cash reserve and operating margin. OUMS: Achieve EBIDTA CAGR of 7%.