1. Universal Service Obligation in Ukraine: Experience and Expectations in Ukraine: Experience and Expectations Postal Services Technology Deputy Director General Gertruda Ratnykova

2. Перейти на первую страницу Ukraine today: Territory: 603,7 thousand sq. km; Population: 46,7 millions Number of post-offices: 15632 2

3. Перейти на первую страницу Organizational Chart of the Enterprise Specialized Directorates Main Training Center Directorate “Autotranspost” Stamp Publishing House “Marka Ukrainy” Directorate for Treatment and Transportation of Mail USEP “Ukrposhta” Branches (31) City Directorates (2) Regional Directorates (25) Postal Establishments (15 632) 3

4. Main Mission of the Enterprise Provide universal postal services of the established quality level throughout the territory of Ukraine 4

5. Перейти на первую страницу Universal Services were defined by the Government of Ukraine on 17.08.2002 postal cards, secograms; postal cards, secograms; ordinary and registered letters; ordinary and registered letters; ordinary and registered items in wrapper; ordinary and registered items in wrapper; parcels without declared value parcels without declared value weighting up to 10 kilograms weighting up to 10 kilograms 5

6. Перейти на первую страницу State Regulation of Postal Service Area is Determined in the Law of Ukraine «On Postal Service» (04.10.2001) executive authority – executive authority – Ministry of Transport and Communication Ministry of Transport and Communication of Ukraine of Ukraine regulator - regulator - National Commission for Regulation of Communication of Ukraine Regulation of Communication of Ukraine 6

7. Перейти на первую страницу Functions of Ministry of Transport and Communication normative and legal support; normative and legal support; scientific and technical policy; scientific and technical policy; standardization and certification; standardization and certification; establishing and control of the quality establishing and control of the quality standards standards 7

8. Перейти на первую страницу Functions of National Commission for Regulation of Communication of Ukraine Regulation of Communication of Ukraine granting postal service licenses; granting postal service licenses; creation of pricing policy; creation of pricing policy; regulation of universal postal regulation of universal postal service tariffs service tariffs 8

9. Перейти на первую страницу Main Requirements of Customers accessibility of services; accessibility of services; speed and reliability speed and reliability 9

10. Перейти на первую страницуStandards Postal Offices (PO) cities: 1 Postal Office < 30 000 inhabitants, 100 % cities: 1 Postal Office < 30 000 inhabitants, 100 % 15 – 20 minutes walking distance 15 – 20 minutes walking distance villages: 1 Postal Office < 800 inhabitants, 100 % villages: 1 Postal Office < 800 inhabitants, 100 % Postal offices network density – 3033 inhabitants per 1 PO Postal offices network density – 3033 inhabitants per 1 PO 10

11. Перейти на первую страницуStandards Postal Boxes cities: 1-2 Boxes per 1 sq. km. cities: 1-2 Boxes per 1 sq. km. villages: 1 Box in a village < 50 inhabitants villages: 1 Box in a village < 50 inhabitants Number of Postal Boxes: Oblast Centers – 4768, 100% Oblast Centers – 4768, 100% cities – 14243, 74,6% cities – 14243, 74,6% villages – 23813, 68,8% villages – 23813, 68,8% 11

12. Перейти на первую страницуStandards Minimal Operation Time for Postal Offices capital: 6-7 days a week, 8-10 hours capital: 6-7 days a week, 8-10 hours on Sunday - 4 hours on Sunday - 4 hours cities: 6-7 days a week, 6-8 hours cities: 6-7 days a week, 6-8 hours on Sunday - 4 hours on Sunday - 4 hours villages: 4 days a week, 3 hours, less than 500 inhabitants; villages: 4 days a week, 3 hours, less than 500 inhabitants; 5 days a week, 4 hours, 500 – 5000 inhabitants; 5 days a week, 4 hours, 500 – 5000 inhabitants; 5 days a week, 6 hours, more than 5000 inhabitants 5 days a week, 6 hours, more than 5000 inhabitants 12

13. Перейти на первую страницу Standards Standards Collection from Postal Boxes: target - 96 % capital: 7 days a week, 1-2 times a day, 100 %; cities: 6 days a week, 1-2 times a day, 98,5 %; villages: 4-5 days a week, 1 time a day, 98,0 % villages: 4-5 days a week, 1 time a day, 98,0 % 13

14. Перейти на первую страницуStandards Frequency of Letter Mail Delivery(minimum) capital: 6 days a week, 1-2 times a day; capital: 6 days a week, 1-2 times a day; cities: 6 days a week, 1 time a day; cities: 6 days a week, 1 time a day; villages: up to 500 inhabitants - 4 days, 1 time a day villages: up to 500 inhabitants - 4 days, 1 time a day more than 500 inhabitants - 5 days, 1 time a day more than 500 inhabitants - 5 days, 1 time a day 14

15. Перейти на первую страницуStandards Forwarding of Domestic Letter Mail (surface) cities D+2, 85 % actually – 86,4 % cities D+2, 85 % actually – 86,4 % other parts of the country other parts of the country D+3, 83% actually – 92,8% D+3, 83% actually – 92,8% 15

16. Перейти на первую страницуStandards Forwarding of international letter mail between Office of Exchange in Kyiv and cities of Ukraine (priority mail) outward D+2, 90% (18 cities) outward D+2, 90% (18 cities) D+1, 90 % (9 cities); D+1, 90 % (9 cities); inward D+2, 90% (15 cities) inward D+2, 90% (15 cities) D+1, 90% (12 cities) D+1, 90% (12 cities) 16

17. Перейти на первую страницу Quality Control letter box collection; letter box collection; handling and transportation of mail; handling and transportation of mail; delivery of letter mail delivery of letter mail 17

18. Перейти на первую страницу IdentifiersReader PC PC Electronic System of Letter Box Collection Control 18

19. Перейти на первую страницу Letter Box Collection System The System consists of: n Electronic identifiers Touch Memory installed on every postal box; n Identifiers cods reader and Button standard values card; n Adaptor for Code Reader connection to PC; n Automated working station (АWS) in sorting centres to exchange an information with code readers its analysis, documentation and archiving. Electronic System of Letter Box Collection Control (ЕSLBCC) To improve the postal service quality in the view of customer satisfaction level in Kyiv city Directorate of USEP “Ukrposhta” the Electronic System of Letter Box Collection Control was implemented. 19

20. Перейти на первую страницу 20 Mail Transportation Control System

21. Перейти на первую страницу 21 Mail Transportation Control System

22. Перейти на первую страницу Irregularities in transportation schedule of intraoblast routes Transportation according to schedule – 18.00 – 19.30 Actually – 17.10 – 18.302

23. Перейти на первую страницу Comparative Analysis of Irregularities revealed during the first half of 2006 with the help of: with the help of: 2323

24. Перейти на первую страницу Quality Development Dynamics of Letter Mail Dispatching between Oblast Centres of Ukraine D+2 24

25. Перейти на первую страницу Quality Development Dynamics of Letter Mail Dispatching between Regional Centres of Ukraine D+3 25

26. Перейти на первую страницу Outward Postal Traffic 1,3 times increase 1,8 times increase 3,7 times increase 26

27. Перейти на первую страницу 27

28. Перейти на первую страницу National Postal Operator has the reserved right for: postal stamps issuing; postal stamps issuing; allocation и and usage of allocation и and usage of letter boxes for collection of mail; granting authorizations for usage of granting authorizations for usage of franking machines; dispatching of postal cards dispatching of postal cards and letters up to 50 grams and letters up to 50 grams 28

29. Перейти на первую страницу Regulation of Universal Service is the way to the Enterprise Stability 29

30. Thank you for your attention! Thank you for your attention! 30