1. Communication Process

2. Communicators Sender Receiver

3. Message  The information that is exchanged between communicators  intentional & unintentional  Nonverbal & Verbal  Encoding: taking ideas and converting them to messages  ME --> YOU  Decoding: Receiving messages and interpreting the message  YOU -->ME  The information that is exchanged between communicators  intentional & unintentional  Nonverbal & Verbal  Encoding: taking ideas and converting them to messages  ME --> YOU  Decoding: Receiving messages and interpreting the message  YOU -->ME

4. Channel  a means through which a message is transmitted  Face-to-face (two channels, verbal and nonverbal)  Mediated Messages (through technology, written format)

5. Noise & Barriers o Anything that interferes with a message o Internal Noise o hunger, fatigue or mental distractions o External Noise o actual noise or bizarre visuals o Internal Barriers o ignorance, prejudice, defensiveness, competiveness o External Barriers o Semantic Interference, Unclear Speech

6. Feedback  a response to message  Assurance  assures the sender-receiver that the communication has occurred  Adjustment  allows the sender-receiver to adjust or modify a message for greater clarity and understanding by the receiver  Insight  provides insight in the communicator's message  a response to message  Assurance  assures the sender-receiver that the communication has occurred  Adjustment  allows the sender-receiver to adjust or modify a message for greater clarity and understanding by the receiver  Insight  provides insight in the communicator's message

7. Linear Model of Communication Message Sender Receiver Encoding --> Transmitting --> Aquiring --> Decoding

8. Transactional Model Message Encoding, Transmitting, Acquiring, and Decoding is ONGOING Sender-Receiver

9. Your Turn!  You'll draw a Transactional Model of Communication as an example of communication that may occur in your Business  Make sure you label the following  Communicators  Message & Feedback  Channel  Noise or Barriers  You'll draw a Transactional Model of Communication as an example of communication that may occur in your Business  Make sure you label the following  Communicators  Message & Feedback  Channel  Noise or Barriers