1. Critical Situation Management, Inc. Automating Response Processes with 4 command ™

2. 4 command ™ Event Management System

10. What is Knowledge Management?   Intelligent delivery of organizational knowledge   Provides ready access to details as needed   Requires only minimal program knowledge   Enables consistent “best practice” performance   Institutionalizes expert knowledge & experience   Implements “directed” response processes 10

11. Why Automate?   Multiple policies, plans, procedures, checklists   Access to resources: guides, templates, websites   Consistent approach, process, implementation   Ability to track response status and progress   Effective sharing of critical information   Complete documentation and learning   Personnel turnover, inexperience, training

12. Configuration & Deployment   CSM consultants configure Knowledge Bases   Experienced utility managers guide project   Workshops evaluate & document processes   Utility personnel manage Knowledge Bases   Subscription provides maintenance / support   Lessons learned and upgrades incorporated

13. Advanced Event Management capabilities for the 21 st Century

14. Critical Situation Management Inc. jcassidy@csmsolutions.com 717-957-4858