2. WHAT IS COMMUNICATION? “giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the message communicated is completely understood by recipient(s)” Taylor.E (2005) Communication for Business, A Practical Approach, 4 th edition: England. “giving, receiving or exchanging information, opinions or ideas by writing, speech or visual means, so that the message communicated is completely understood by recipient(s)” Taylor.E (2005) Communication for Business, A Practical Approach, 4 th edition: England.

3. A process where messages are transferred from a sender to a receiver, through the use of a common system with the intention of influencing one another.

4. Oral Communication: E:G- Telephone Face- to Face discussion Presentation Meeting Video Conference Written Communication E:G- Memo Notice Report Email Fax Letter Advertisement

5. EFFECTIVE COMMUNICATION WHEN IS IT HAPPENED? -When there is TWO-WAY communication -Involves sender ( encoder) and receiver ( decoder) -Sender sends MESSAGE to receiver -Receiver gives FEEDBACK to sender WHEN IS IT HAPPENED? -When there is TWO-WAY communication -Involves sender ( encoder) and receiver ( decoder) -Sender sends MESSAGE to receiver -Receiver gives FEEDBACK to sender

7. WHAT IS COMMUNICATION PROCESS? The exchange of information (a message) between two or more people.message Involves 5 components: - sender -message -channel -receiver -feedback

8. SENDER ENCODE THE MESSAGE SELECT APPROPRIATE CHANNEL RECEIPIENT DECODE THE MESSAGE GIVE FEEDBACK

9. WHO IS SENDER? Is a person who formulate, encode and sending messages may be an individual, a group or an organisation

10. WHO IS RECEIVER Pay attention to in-coming message Interpret the message correctly, check for underlying or hidden meanings Decode the message

11. WHAT IS MESSAGE The verbal and non-verbal form of the idea, thought, or feeling that the sender wishes to communicate to another person Content of the interaction

12. WHAT IS CHANNEL Is the means/medium by which a message moves from the source to the receiver of the message Function as a bridge that connecting source and receiver E:g: face to face contacts telephone email chat groups radio television

13. WHAT IS NOISE Any interference in the encoding and decoding process that reduces the clarity of a message. Can be physical noise, mental noise, psychological noise

14. The Communication Process Mr.Ahmad P.A. System Students at HHS Amir asks if teasing someone counts as bullying. Air, face to face I need students to know that they cannot bully each other. I wonder if that includes teasing someone for fun… “Bullying is unacceptable behavior. You will be punished for bullying.” Squealing sound from PA system. Being in athletics and not hearing announcements.

15. TASK ROLE PLAY: -work in pairs, create one situation that involve the process of communication. ( sender, receiver, channel, message, feedback). Act that situation

17. HEARING VS LISTENING? Hearing- sense that allows you to perceive sound; physical act- only requires reception of sound waves For instance, you hear while you sleep Listening- mental process that requires concentrating on sound, deriving meaning from it, and reacting to it

18. Listening Process

19. Listening involves a series of 5 steps: 1- receiving - Sensing (hearing) what was said 2- understanding- Interpreting what was meant 3- remembering 4- evaluating - Examining the statement 5 – responding - decide how to respond- feedback) Listening involves a series of 5 steps: 1- receiving - Sensing (hearing) what was said 2- understanding- Interpreting what was meant 3- remembering 4- evaluating - Examining the statement 5 – responding - decide how to respond- feedback)

20. TYPES OF LISTENING

21. Appreciative Listening Emphatic Listening Comprehensive Listening Critical Listening

22. APPRECIATIVE LISTENING

23. EMPATHIC LISTENING listening to understand what another person is thinking and feeling Requires more concentration. E:G- Listen to a close friend grieve over the death of loved one listening to understand what another person is thinking and feeling Requires more concentration. E:G- Listen to a close friend grieve over the death of loved one

24. CRITICAL LISTENING listening for information as well as analyzing and evaluating it. Requires more psychological processing. E:G- Listen to salespeople trying to convince us that their product is better than others

25. COMPREHENSIVE LISTENING Your goal is to understand, remember, and recall what was has been said. E:G- listen to professor giving lectures listen to speakers at training seminar. Your goal is to understand, remember, and recall what was has been said. E:G- listen to professor giving lectures listen to speakers at training seminar.