Message Information A systemic translation of a sender’s intention into a code (for example, language or signs) The product of a sender’s efforts at communication A verbal or nonverbal expression of a sender’s purpose
Verbal Communication Sending a message to a receiver through words
Nonverbal Communication Messages sent by means other than words – Appearance – Voice (volume, tone) – Gestures – Body Movement – Eye contact or facial expression – Spatial relations
Feedback Response of the receiver to the sender’s message, which tells the sender how the message was received It answers the question, “How am I doing?” Examples: – Nodding heads – Confused looks – Questions – Applause
Interference Anything that disrupts or prevents a receiver’s interpretation of a sender’s message as the latter intended
Internal Interference Feelings, attitudes, or opinions belonging to the receiver that prevent the receiver from listening to the speaker carefully. A teacher using vocabulary words that students don’t understand An individual’s bias against a certain group of people (race, ethnicity, etc.)
External Interference Disruptions usually found in the channel causing the transmission of the message to be interrupted Examples: – Fire truck siren interrupting the reception of speech – A loud clanking noise coming from the air conditioning unit – A grandpa who turns his hearing aid off while his wife is instructing him on the daily chores
Decoding Same as previous definition This time the sender decodes the feedback from the receiver and analyzes whether or not message communicated effectively.
1. Sender: Snooki 2. Encodes: Yelling with hands up 3. Message: Why did I see pictures of you clubbing with girls. 4. Decoded: She sounds mad…and crazy. 5. Receiver: Jionni 6. Encodes: I should probably be nice. 7. Feedback: I’m sorry, babe. It will never happen again. 8. Decoded: He sounds sincere. I love him.