2. 祁东职业中专 蔡平 U nit 5 At the Hotel! Look at the picture and discuss 1. Where are they? 2. Who are they? 3. What are they doing? 1. Where are they? 2. Who are they? 3. What are they doing?

3. You will be able to: 1. help guests book rooms. 2. help guests check in and out.

4. Listen and match. 听录音并连线。 Warming up 1 gift shop front desk meeting room guest room bar gym

5. Listen and fill in the card. 听录音，然后填写登记卡。 book a room Warming up Key Sentences 1. I’d like to check in / out. My name is… 2. You’ve booked a single / double room. 3. Here’s the bill / receipt, sir. 2 doublesingle check in √ 14 Brown Robert

6. Listening and Speaking Learn these words and expressions. 学习这些词语。 passportexactly fill in check out begin bill Visa cardreceipt 1

7. Listening and Speaking Listen and choose. 听录音，然后选择正确答案（不唯一）。 2 Hello. May I help you? Hi. I’d like to check in, please. My name is Robert Brown. Here’s my passport. Oh, yes, you’ve booked a single room for four nights? Exactly. Could you fill in the form, please? Sure. Thank you. Your room is 1830 and here is the card key. Enjoy your stay. Thanks. Clerk: Brown: Clerk: Brown: Clerk: Brown: Clerk: Brown:

8. Listening and Speaking Language Tips: 一般预订房间时要说明房间的种类，如 single room, double room, standard room （标准客房）， suite （套房）和 deluxe room （豪华套房）等。外国客人退房时 常用信用卡（ credit card ）结账。常见的 信用卡有 Visa, MasterCard, American Express, Union Pay 等。 2. What does the clerk need to do? Fill in the form. Show his passport. Pay the bill. Check the name. Show the bill. Give him the card key. 1. What does Mr Brown need to do to check in? √ √ √ √

9. v Listening and Speaking Good morning. I’d like to check out. Room 1830. One moment, please. Room 1830. Mr Robert Brown. Four nights. Beginning on 14 April. That’s right. Here’s the bill, sir. OK. Here is my Visa card. Thank you, sir. Here’s your card and receipt. Have a nice day! Thank you. Bye. (On the morning of 18 April) Clerk: Brown: Clerk: Brown: Clerk: Brown:

10. Listening and Speaking 4. What does the clerk need to do? Show his passport. Pay the bill. Say the room number. Show the bill. Keep the passport. Give him the receipt. 3. What does Mr Brown need to do to check out? √ √ √ √

11. Listening and Speaking Learn the words and expressions and then complete the dialogues. 学习这些词语，然后用其正确形式填空。 3 fill in begin billcheck in 1.—May I help you, sir? —Yes, I’d like to _______________. —Could you ______________ the form here, please? —Sure. 2. —Four nights. _______________ on 14 April. —That’s right. —Here is the __________, sir. —Thank you. check in fill in Beginning bill

12. Listening and Speaking Make a dialogue about check-in or check-out, and then role-play it. 设计一个入住或退房的对话并表演出来。 3