2. Foreign Currency Exchange 外币兑换

3. Task A foreign guest named Tina Brown, who wants to change 200 dollars into RMB for some souvenirs. Today’s exchange rate: Every 100 dollars in cash comes to 614 RMB. You tells Tina that she changes foreign currencies according to today’s exchange rate, 200 dollars, an equivalent of 1228 RMB. After exchanging, you urges her to keep this memo well because she is requred to show it at the customs when she goes back to her country.

4. Task Tina wonders how she can change his RMB left back into dollars when she goes back to her country. You tells her that she can change it back into dollars at the Bank of China or the Airport Exchange Office, and there she will be required to show the memo, too. You are a cashier. Please receive her and help her to changing dollars to RMB according to service procedure.

5. Service Procedure  Greet the guest.  Introduce today’s exchange rate to the guest.  Ask the guest how much he wants to change and receive the money from the guest.  See the passport of the guest.  Fill in the exchange memo.  Tell the guest count the money amount of changing.  Give the money to the guest and ask him to count.  Give the receipt to the guest, and ask him to keep it well.

6. Service Procedure 服务流程 问候客人问候客人 给客人介绍当天汇率给客人介绍当天汇率 询问兑换金额并接收外币询问兑换金额并接收外币 查看客人的护照查看客人的护照 填写外汇兑换水单填写外汇兑换水单 要求客人清点所兑换的钱要求客人清点所兑换的钱 给客人收据并告知要妥善保管给客人收据并告知要妥善保管 告知客人兑换后的金额告知客人兑换后的金额

7. You May Use foreign currency exchange 外币兑换 exchange rate 汇率 the exchange memo 外币兑换水单 receipt 收据 nationality 国籍 passport number 护照号码

8. permanent address 永久性地址 souvenirs 纪念品 the customs 海关 the Bank of China 中国银行 the Airport Exchange Office 机场外币兑换 处 cashier 收银员 denomination 面额

9. I’d like to change some dollars into Chinese RMB for Souvenirs. 我想把一些美元兑换成人民币去买纪念品。 At today’s rate of exchange, 100 dollars comes to 614 RMB. 根据今天的兑换率， 100 美元可兑换 614 人 民币。 Please fill in the exchange memo. 请您填写外汇兑换水单。

10. Be careful to fill in your passport number, the total, your room number or permanent address, and sign your name here as well. 请您填写外汇兑换水单，仔细填写护照号、 兑换金额、房间号或永久性地址，并在这 里签名。 What denominations would you like? 您要什么面值的货币？

11. Sample Dialogue C: Cahier G: Guest C: Good morning. Is there anything I can do for you? G: I’d like to change some dollars into Chinese RMB for Souvenirs. C: At today’s rate of exchange, 100 dollars comes to 614 RMB. How much would you like to change, Madam? G: Two hundred dollars. Here you are. C: Two hundred dollars.The exchange rate is 614 RMB. May I use your passport, madam? G: Sure. Here you are.

12. C: Please fill in the exchange memo. Be careful to fill in your passport number, the total, your room number or permanent address, and sign your name here as well. G: Here you are. Is that all right? C: That’s all right. Thanks. What denominations would you like? G: Any kind will be OK. C: Here is 1228 RMB. Please count it. Here is your memo. Please hold on to it. You’re required to show it at customs when you go back to your country.

13. G: No problem. By the way, how can I change my remaining RMB back into dollars when I go back to my country? C: You can change it back into dollars at the Bank of China or the Airport Exchange Office, and you’ll be required to show the memo there, too. G: Thanks for your help. C: You’re welcome. Glad to have served you.

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