1. What’s New in SPEED APPS 2.3 ? Business Excellence Application Services

2. 2 20 th May 2011 SCOPE Service Excellence organization Scope of SPEED APPS 2.3 will cover changes to the following Note: Click on arrow to go directly to the given agenda topic Release of New LCM- Agile Project Management LCM Additional Changes

3. 3 20 th May 2011 Agile LCM Release Agile −A software development methodology that promotes: Iterative/Incremental Development Teamwork Collaboration and Process adaptability throughout the project life-cycle “It is an iterative and incremental (Evolutionary) approach to software development, which is performed in a highly collaborative manner by self organizing teams within an effective governance framework, with just enough ceremony that produces high quality software in a cost effective and timely manner, which meets the changing needs of its stakeholders.” -Scott W. Ambler Category : LCM - Release

4. 4 20 th May 2011 Agile LCM Release Agile LCM – Overview −Agile LCM is a collection of 9 related processes Initiate Project Perform Iteration Zero Define Project Process Plan and Execute Sprint Develop Sprint Close Sprint Release System Deploy System Close Project Category : LCM - Release

5. 5 20 th May 2011 Agile LCM Release Agile LCM – Overview −Initiate Project Common process used “as is” Agile Specific – Boot camp activity is added −Perform Iteration Zero The purpose of this process is to establish and validate the architecture of the solution and project strategy. This process is executed in one or more time-boxed iterations/SPRINT depending on the project needs. The Perform iteration/Sprint0 (Zero) Process sets the ground for proceeding for release plan and execution. −Define Project Process Common process used “ as is” Agile Specific – Tailoring Report and WBS added −Plan and Execute Sprint The purpose of the Sprint planning and execution is to turn a set of product backlog into an increment of potentially shippable product functionality in project. This involves tracking and reviewing the accomplishments and results against estimates task and plans. This also includes taking corrective actions and adjusting the sprint/project plans based on the actual results along with Agile Metrics. Category : LCM - Release

6. 6 20 th May 2011 Agile LCM Release Agile LCM – Overview −Develop Sprint Sprint Development Process is applied to design, build and test the solution for a particular feature / user story / task in the Sprint Backlog. This process is repeated daily during the Sprint until all items in the Sprint Backlog have been addressed. −Close Sprint Ensure that the work completed in this Sprint has been reviewed and reworked as needed. Collect lessons learned from the work performed to influence future Sprint behavior. −Release System Common process used “as is” Agile Specific – Cross Capability activity added −Deploy System Common process used “as is” Agile Specific - Cut Over for Limited Release & Full Release activity added −Close Project Common process used “as is” Category : LCM - Release

7. 7 20 th May 2011 Agile LCM Release Agile LCM – Action Required New projects desiring to use agile development methodology to select this LCM in their Project Defined Process (PDP) Projects currently following the Software Engineering – Water Fall LCM desiring to migrate to the Agile LCM may do so. Category : LCM - Release

8. 8 20 th May 2011 Project Management In the Initiate Project process the following has been added under the Business Rules pop up –If the Contract/SOW does not clearly list the services delivered by the project, then Project Charter (SPEED Template) or the Handbook with the relevant details, should be signed off by the client In the Close Project process the following has been added under the Business Rules pop up –Client Satisfaction Survey (CSS) will be triggered by delivery team at pre-defined intervals. CSS analysis and appropriate Corrective/Preventive action report to be created if the values for any individual survey question is Extremely Dissatisfied, Very Dissatisfied & Dissatisfied attributes or if the over all CSI score is less than the account or organization threshold Category : Process - Modifications

9. 9 20 th May 2011 Project Management In the Monitor Project process, in the Monitor Project Status activity, the following has been added –In the tools section, Trend Analysis Tool – AOS and Trend Analysis Tool - AT have been added –In the Inputs section Trend Analysis Tool - AOS and Trend Analysis Tool - AOS have been added Process changes for Staff Augmented Projects Below Project Management activities or tasks within the activities are identified as tailorable for SA projects. Specific criteria is added against each activity. Perform Project Startup [Initiate Project Process] Elaborate Project Scope and Approach [Initiate Project Process] Validate Initial Estimates [Initiate Project Process] Prepare for Estimate [Estimate Project Process] Finalize Approach [Plan Project Process] Prepare Detailed Schedule [Plan Project Process] Conduct Phase End Review [Close Project Process] Category : Process - Modifications

10. 10 20 th May 2011 Project Management When to Apply DAR Guidelines In the above document, Application Testing and Applications Operations and Support services based DAR scenarios have been added Category : Guidelines - Modifications

11. 11 20 th May 2011 Project Management Early Warning Report The latest version of the Early Warning Report has been uploaded Use Case Size Details The formula error in Use Case Size Details template has been corrected Performance and Progress Review Presentation This template has been updated to capture more details Category : Templates - Modifications

12. 12 20 th May 2011 Project Management Business Rules The following Business rule ID PM_CP_12 has been added which is as follows “If the Contract/SOW does not clearly list the services delivered by the project, then Project Charter (SPEED Template) or the Handbook with the relevant details, should be signed off by the client” Category : Governance Assets - Additions

13. 13 20 th May 2011 Project Management Business Rules Business rule ID PM_CP_01 has been modified as “Client Satisfaction Survey (CSS) will be triggered by delivery team at pre-defined intervals. CSS analysis and appropriate Corrective/Preventive action report to be created if the values for any individual survey question is Extremely Dissatisfied, Very Dissatisfied & Dissatisfied attributes or if the over all CSI score is less than the account or organization threshold” Category : Governance Assets - Modifications

14. 14 20 th May 2011 Project Management PM Audit Criteria –Check on the rationale behind estimation has been added Category : Governance Assets - Modifications

15. 15 20 th May 2011 Project Management Trend Analysis Tool – AOS –Trend Analysis Tool – AOS is a new asset. It gives the trend charts for AOS mandatory measures Trend Analysis Tool - AT −Trend Analysis Tool – AT is a new asset. Trend Analysis gives the trend charts for AT mandatory measures Category : Tools - Additions

16. 16 20 th May 2011 Project Management AOS Prediction Tool −Availability based trends have been added Category : Tools - Modifications

17. 17 20 th May 2011 Additional Changes 1726 June 2016 Additional Changes Strategic Service Management Procedure Strategic Service Management Procedure has been modified to include –The criteria for addition / retirement / tailoring of services as annexure –Strategic business objective in the input section Policies –Policy number 2 and 5 have been re-worded

18. 18 20 th May 2011 Additional Changes 1826 June 2016 Additional Changes Examples The following examples have been hosted under the examples link in the right pane –AOS Handbook –Applications Testing Handbook –Project Strategy –AOS Estimation Tool –AOS Prediction Tool –Configuration Management Plan continued…..

19. 19 20 th May 2011 Additional Changes 1926 June 2016 Additional Changes –Service Change Report Example 1 –Service Change Report Example 2 –Stakeholder Plan –Standard Solutions Service Incident Database –Turnover Checklist Example 1 –Turnover Checklist Example 2 –High Level Risk Assessment Tool Glossary –Mapping of a few SPEED terminologies has been included

20. © 2010 MphasiS The information contained herein is subject to change without notice.