1. Could your company’s team reach the Champions League final?

2. …Certainly! As long as you introduce Automations in its game!

3. These Automations in the Game System are set up gradually and safely One Automation at a time …and are called Processes (or Procedures)

4. The first Automation we’d suggest would be the CUSTOMER COMPLAINTS process. Probably it has a few steps and your business associates would implement it easily in their daily work.

5. In its simplest version this procedure could have 5 Activities 1 1 2 2 3 3 4 4 5 5 Customer Complaints Process …but what do we mean by “Activities”? A Process Activity is no more than the Fundamental Work Unit that could be accompliced.

6. 1 1 2 2 3 3 4 4 5 5 Customer Complaints Process

7. Automation Benefits :  all Forms are treated as Documents and are saved in the Database  the Automation is always carried out as agreed  each business Associate overviews easily the history of previous Activities  all Documents are given automatically administration rights  paper consumption is minimized. The company turns Green  activities are transferred directly between business Associates  no phones, fax or photocopiers are needed for work assignment  no need to learn how to run the procedure. It runs by itself! 1 1 2 2 3 3 4 4 5 5 Customer Complaints Process

8.  the system registers automatically beginning and ending times  Documents are easily attached on the Forms through out the procedure  full and easily accessible history archive is kept. For years!  contributors can easily chat between each other  ”bottlenecks” in procedures are easily traced  Quality Assurance Manual is followed up as written  contribution of each business Associate is explicitly evaluated 1 1 2 2 3 3 4 4 5 5 Automation Benefits : Customer Complaints Process

9.  with BUSINESS ACTIVITY MONITORING  automatic BUSINESS PROCESS MANAGEMENT is achieved  and all these in real time, resulting in a REAL TIME ENTERPRISE  with automatic DOCUMENT MANAGEMENT 1 1 2 2 3 3 4 4 5 5 Automation Benefits : Customer Complaints Process

10. Later on, as our business associates get familiar with the Customer Complaints Process, we add another one. For example Preventive and Corrective Actions Process 1 1 2 2 3 3 4 4 5 5 Customer Complaints Process

11. Processes 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 Later on we add a third process. 1 1 2 2 3 3 … … n3 As we add more and more processes… 1 1 2 2 3 3 … … n4

12. 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … …the fully Automated Activities Machine of our company COMPANY PROCESSES COMPANY PROCESSES As this machine operates in a daily manner, it yields enough data to feed… …the hardest measurable part in a BALANCED SCORECARD …the Internal Processes Processes

13. 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … COMPANY PROCESSES COMPANY PROCESSES The above machine could be transferred as is Α in another city, state or country Α Β or/and Β 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … COMPANY PROCESSES COMPANY PROCESSES 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … COMPANY PROCESSES COMPANY PROCESSES …achieving full mobility of our Model, Organization and Methodology

14. 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … COMPANY PROCESSES COMPANY PROCESSES this machine… interacts with Suppliers… SUPPLIERS PRODUCTS CUSTOMERS yields Products and Services… and interacts with Customers while selling and supporting the Products. consists of 200-300 discrete activities and is called…

15. 1 1 2 2 3 3 … … n1 1 1 2 2 3 3 … … n2 1 1 2 2 3 3 … … n3 1 1 2 2 3 3 … … n4 1 1 2 2 3 3 … … … … COMPANY PROCESSES COMPANY PROCESSES SUPPLIERS PRODUCTS CUSTOMERS and each one of them is related with … Suppliers, Products or Customers Therefore the company machine could present… these Costs per Supplier, Product and Customer… in a form…

16. Activity 1 Activity 2 Activity 3 Activity 4 Activity 5. Activity (n) 0 200 0 10 1000........ 22 0 1888 300 0. 0 10 0 5 12. 2000 Cost of Supplier Χ 1250 Cost of Product Υ 3250 Cost of Customer Ζ 23850 …like this …now it’s easily depicted which of the Activities are more costly than others… These Activities could now be examined and improved if needed,

17. So having the ability for direct implementation of: …so the answer to the question asked is… …the company becomes a..

18. … but on what software can we implement this methodology?