1. NHT Survey 2013 Explanation of Indicators

2. Survey Questions BIs (Benchmark Indicator) KBIs ( Key Benchmark Indicator) Theme e.g. Accessibility e.g. KBI 04 – Ease of Access (no car) ABI 05 – Doctors and health facilities Q23.5 How easy or difficult do you find travelling to doctors & health facilities Q17 Does anyone in the household own a car? Structure of Data

3. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement

4. AccessibilityKBI 03 - Ease of Access (All) KBI 04 - Ease of Access (Disabled) KBI 05 - Ease of Access (No car) Public TransportWalking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement KBI 03 Indicators ABI 1 – Work ABI 2 – Banks/Post Office ABI 3 – Local shops/supermarket ABI 4 – Hospital ABI 5 – Doctors / Health facilities ABI 6 – School / College ABI 7 – Leisure facilities ABI 8 – To Visit friends/family

5. AccessibilityKBI 03 - Ease of Access (All) KBI 04 - Ease of Access (Disabled) KBI 05 - Ease of Access (No car) Public TransportWalking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement KBI 03 Indicators ABI 1a – Work ABI 2a – Banks/Post Office ABI 3a – Local shops/supermarket ABI 4a – Hospital ABI 5a – Doctors / Health facilities ABI 6a – School / College ABI 7a – Leisure facilities ABI 8a – To Visit friends/family

6. AccessibilityKBI 03 - Ease of Access (All) KBI 04 - Ease of Access (Disabled) KBI 05 - Ease of Access (No car) Public TransportWalking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement KBI 03 Indicators ABI 1b – Work ABI 2b – Banks/Post Office ABI 3b – Local shops/supermarket ABI 4b – Hospital ABI 5b – Doctors / Health facilities ABI 6b – School / College ABI 7b – Leisure facilities ABI 8b – To Visit friends/family

7. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.3 from the Raw Data.

8. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement KBI 07 PTBI 1 – Frequency of bus services PTBI 2 – Number of bus stops PTBI 3 – The state of bus stops PTBI 4 – Whether buses arrive on time PTBI 5 – How easy buses are to get on/off PTBI 6 – The local bus service overall

9. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q10.8 from the Raw Data.

10. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.4 from the Raw Data.

11. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.5 from the Raw Data.

12. AccessibilityPublic TransportKBI 06 – Local Bus Services KBI 07 – Local Bus Services (BVPI 104) KBI 08 – Public Transport Info (BVPI 103) KBI 09 – Taxi/mini cab services KBI10 – Community Transport Walking & CyclingTackling CongestionRoad safety Highway Maintenance/Enforcement Stand alone PTBIs PTBI 7 – Bus faresPTBI 20 – Availability of taxis or mini cabs PTBI 8 – Quality & cleanliness of busesPTBI 21 – Reliability of taxis or mini cabs PTBI 9 – Helpfulness of driversPTBI 22 – Cost (fares) of taxis or mini cabs PTBI 10 – Personal safety on the busPTBI 23 – Suitability of taxis or mini cabs for people with disabilities PTBI 11 – Personal safety while waiting at bus stopsPTBI 24 – Helpfulness of taxi/mini cab drivers PTBI 12 – Raised kerbs at bus stopsPTBI 25 – Availability of community transport PTBI 17 – Ease of finding the right informationPTBI 26 – Reliability of community transport PTBI 18 – Information about accessible buses (for people with disabilities)PTBI 27 – Community transport fares PTBI 19 – Availability of PT information to help people plan journeys in advance PTBI 28 – Suitability of community transport for people with disabilities The following stand alone Public Transport Indicators are available for analysis but do NOT roll up into a Public Transport KBI.

13. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.1 from the Raw Data.

14. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement KBI 12 WCBI 01 – The provision of pavements where needed WCBI 02 – The condition of pavements WCBI 03 – The cleanliness of pavements WCBI 04 – Direction signposts for pedestrians WCBI 05 – Provision of safe crossing points WCBI 06 – Drop kerb crossing points WCBI 07 – Pavements being kept clear of obstruction

15. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.2 from the Raw Data.

16. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement KBI 14 WCBI 08 - The provision of cycle routes where needed WCBI 09 - Location of cycle routes/lanes WCBI 10 - Condition of cycle routes WCBI 11 – Cycle crossing facilities at junctions WCBI 12 – Cycle parking WCBI 13 – Direction signing for cycle routes WCBI 14 – Cycle route information e.g. cycle maps WCBI 15 – Cycle training (e.g. at schools) WCBI 16 – Cycle facilities at place of work

17. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.12 from the Raw Data.

18. AccessibilityPublic TransportWalking & Cycling KBI 11 – Pavements & Footpaths KBI 12 – Pavements & Footpaths (aspects) KBI 13 – Cycle routes & facilities KBI 14 – Cycle routes & facilities (aspects) KBI 15 – Rights of Way KBI 16 – Satisfaction – Rights of way (aspects) Tackling CongestionRoad safety Highway Maintenance/Enforcement KBI 16 WCBI 17 – The provision of footpaths for walking/running WCBI 18 – Bridleways for horse riding and/or cycling WCBI 19 – Signposting of Rights of Way WCBI 20 – Condition of Rights of Way WCBI 21 – Ease of use by those with disabilities WCBI 22 – Information about Rights of Way

19. AccessibilityPublic TransportWalking & CyclingTackling Congestion KBI 17 – Traffic Levels & Congestion KBI 18 – Management of Roadworks KBI 19 – Traffic ManagementRoad safety Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.8 from the Raw Data.

20. AccessibilityPublic TransportWalking & CyclingTackling Congestion KBI 17 – Traffic Levels & Congestion KBI 18 – Management of Roadworks KBI 19 – Traffic ManagementRoad safety Highway Maintenance/Enforcement KBI 18 TCBI 1 – Advance warning of roadworks TCBI 2 – Efforts to reduce delays to traffic TCBI 3 – Time taken to complete roadworks TCBI 4 – Signposting of road diversions TCBI 5 – Availability of helplines to find out about roadworks TCBI 6 – Efforts to minimise nuisance to residents caused by roadworks

21. AccessibilityPublic TransportWalking & CyclingTackling Congestion KBI 17 – Traffic Levels & Congestion KBI 18 – Management of Roadworks KBI 19 – Traffic ManagementRoad safety Highway Maintenance/Enforcement KBI 19 TCBI 7 – Road signs TCBI 8 – Location of permanent traffic lights TCBI 9 – The waiting time at permanent traffic lights TCBI 10 –Measures to tackle illegal on-street parking TCBI 11 – Restrictions of parking on busy raods TCBI 12 – Availability of good Park & Ride schemes TCBI 13 – The routes taken by heavy goods vehicles

22. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad SafetyKBI 20 – Road safety locally KBI 21 – Road safety environment KBI 22 – Road safety education Highway Maintenance/Enforcement There is no BI to support this KBI – this is an analysis of Q2.7 from the Raw Data.

23. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad SafetyKBI 20 – Road safety locally KBI 21 – Road safety environment KBI 22 – Road safety education Highway Maintenance/Enforcement KBI 21 RSBI 1 – Speed limits RSBI 2 – The enforcement of speed limits RSBI 3 – Speed control measures RSBI 4 – Location of speed control measures RSBI 5 – Safety of walking RSBI 6 – Safety of cycling RSBI 7 – Safety of children cycling to school RSBI 8 – Safety of children walking to school

24. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad SafetyKBI 20 – Road safety locally KBI 21 – Road safety environment KBI 22 – Road safety education Highway Maintenance/Enforcement KBI 21 RSBI 8 –Road safety training/education given to children RSBI 9 – Road safety/training education given to motorcyclists RSBI 10 – Road safety training/education given to young drivers

25. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad Safety Highway Maintenance/Enforcement KBI 23 - Condition of Highways KBI 24 – Highway maintenance KBI 25 – Street Lighting KBI 26 – Highway enforcement/obstructions There is no BI to support this KBI – this is an analysis of Q2.11 from the Raw Data.

26. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad Safety Highway Maintenance/Enforcement KBI 23 - Condition of Highways KBI 24 – Highway maintenance KBI 25 – Street Lighting KBI 26 – Highway enforcement/obstructions KBI 24 HMBI 1 – Condition of road surfaces HMBI 2 – Cleanliness of roads HMBI 3 – Condition of road markings HMBI 4 – Condition and cleanliness of road signs HMBI 5 – Speed of repair to street lights HMBI 6 – Speed of repair to damaged roads and pavements HMBI 7 – Quality of repair to damaged roads/pavement HMBI 8 – Maintenance of highway verges, trees and shrubs HMBI 9 – Weed killing on pavements and roads HMBI 10 – Keeping drains clear and working HMBI 15 – Undertakes cold weather gritting This KBI also uses the following Raw Data Q5.2 (Condition of pavements), Q5.3 (cleanliness of pavements), Q8.3 (condition of cycle routes)

27. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad Safety Highway Maintenance/Enforcement KBI 23 - Condition of Highways KBI 24 – Highway maintenance KBI 25 – Street Lighting KBI 26 – Highway enforcement/obstructions There is no BI to support this KBI – this is an analysis of Q2.10 from the Raw Data.

28. AccessibilityPublic TransportWalking & CyclingTackling CongestionRoad Safety Highway Maintenance/Enforcement KBI 23 - Condition of Highways KBI 24 – Highway maintenance KBI 25 – Street Lighting KBI 26 – Highway enforcement/obstructions KBI 26 HMBI 12 – Dealing with obstruction on pavements HMBI 13 – Keeping roads clear of obstructions HMBI 14 – Dealing with illegally parked cars HMBI 16 – Cutting back overgrown hedges obstructing the highway HMBI 17 – Dealing with mud on the road HMBI 18 – Dealing with abandoned cars