1. Blazent / ServiceNow Messaging Guide

2. Transforming data into actionable intelligence Improve business outcomes by contextualizing data to make informed decisions for Operations, Finance and Infrastructure 2

3. CMDBITSMITAMEDM 3 Market Segments Use Cases (slides) Initial Standups and Maintenance Automation of Data IT Service Impact Management Cloud Migration Single Source of Truth Operations Benefits Finance Benefits Infrastructure Benefits

4. 4 What we do? How Does Enhanced Data Quality Empower Finance? How Does Enhanced Data Quality Empower Infrastructure? Unique value based messaging for specific use case Enhanced Data Quality Use Case What is it used for? Working with data. How it impacts the business unit? What are the benefits to the business unit? Other Area that benefit in the business unit. Continual data flow and improvement. Other areas that benefit specific to the business unit

5. Provides the insight for operational effectiveness and intelligently makes informed decisions around operational transformation initiatives allowing for better governance while mitigating risks. IT Service Management Development Production Manufacturing Planning Office How Does Enhanced Data Quality Empower Finance? How Does Enhanced Data Quality Empower Operations? How Does Enhanced Data Quality Empower Infrastructure? Enable financial departments to more accurately and quickly assess and prioritize budgetary and compliance related initiatives. GRC is easier to address with accurate data. Purchasing Office Compliance Office Legal & contracting teams Accounting team – improved budgeting Reduced costs of sales Marketing audits ITFM Drives intelligent infrastructure decisions accelerating the realization of business value from disparate data sources across the enterprise. Governance is improved and there is less risk. ITAM License compliance Audits Security Increased Stability Enhanced Data Quality Overall Business Value 5

6. Easily rapidly and accurately populates all source data into new CMDB's. Improving the quality of data directly and immediately reduce MTTR for asset related incidents. Faster time to market Incident-to-Change Correlations Incident Management Reporting SACM How Does Enhanced Data Quality Enable Finance to optimize initial stand-ups? How Does Enhanced Data Quality Support Operations during initial stand-ups? How Does Enhanced Data Quality Enable the initial stand-up and maintenance of Infrastructure? Reduces the time to value realization for CMDB initiatives by identifying duplications, redundant and under utilized assets, and immediately improves the ability for the business’ capability for Chargeback/Show back of services and demonstrates the total cost of ownership. Reduced Project time Resource allocation Improved ROI Service Budgeting Quickly understands the interconnectivity & dependency of assets providing effective insight into planning, and shortens planning cycles for asset refresh/expansion and maintenance. Capacity Planning Network Engineering Architecture Planning Enhanced Data Quality CMDB – Initial Standups and Maintenance 6

7. Data collection automation improves the accuracy and efficiency of any department leveraging multiple sources of data reducing the need for resources to perform updates. Incident Management Change Management Problem Management SACM How Does Enhanced Data Quality Enable Finance to optimize the automation of data? How Does Enhanced Data Quality Enable the automation of data in a CMDB? How Does Enhanced Data Quality Automation Enable Infrastructure? Automation of any service or work product immediately lowers the total cost to the business for infrastructure and operational activities. Portfolio Management Service Level Management OpEx Rapidly removes the chance of human error during the collection and reporting of infrastructure items that immediately improves the ability to identify and plan for more scale and security. Server Administration Database Administration Capacity Planning Risk Management Enhanced Data Quality CMDB – Automation of Data 7

8. Quickly determines dependency impact for services delivered across the organization. Improves efficiency and effectiveness of service desk triage and MTTR. Incident Management Service Desk SACM Change Management How Does Enhanced Data Quality Enable Finance for IT Service Impact Management? How Does Enhanced Data Quality Support IT Service Impact Management for Operations? How Does Enhanced Data Quality Enable the Infrastructure for IT Service Impact Management? Accurately associates and gains insight to the total cost of ownership of equipment and software licenses at the service level. IT Financial Management Service Level Management License Management Vendor Management Better root cause analysis allows for better planning and engineering of IT hardening initiatives through accurate resource and service associations. Infrastructure Engineering Risk Management Enhanced Data Quality ITSM – IT Service Impact Management 8

9. Reduces effort to analyze the workload required for transition to hybrid or cloud operations while minimizing disruption and risk for business downtime. Service Modeling Service Desk SACM How Does Enhanced Data Quality Enable Finance to optimize cloud migrations? How Does Enhanced Data Quality Support Operations during cloud migrations? How Does Enhanced Data Quality Enable the migration of Infrastructure to a cloud service? Easily determines accurate cost benefit analysis of cloud sourcing strategies during changes from Capex to Opex spend. Data quality ensures improved forecasting and projections. Capacity Planning Business Continuity Rapidly improves the accuracy of projections of various cloud scenarios that will contribute to reduced IT footprints, increased scalability and reduction in provisioning cycles. Release Management Disaster Recovery Performance Management Enhanced Data Quality ITAM – Cloud Migration 9

10. Delivers a single repository of data used to accurately identify assets and quickly improve the mean time to repair by automating and cleansing the data used to deal with items impacting work. IT Service Management IT Operations How Does a Single Source of Truth enhance Data Quality for Finance? How Does a Single source of Truth enhance Enterprise Data Management for Operations? How Does a Single Source of Truth Enhance Infrastructure Data Management? Enables more accurate and effective ITAM related financial reporting capabilities, and increases vendor leverage through better understanding of asset utilization profiles. Purchasing & Contracts Vendor Management Capacity Management By reducing life cycle planning and analysis time while improving the accuracy and ability for engineering to deliver proactive change management plans. Infrastructure Architecture Infrastructure Engineering IT Asset Management Infrastructure Capacity Planning Enhanced Data Quality Enterprise Data Management – Single Source of Truth 10

11. Thank you