1. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 Essential Skill Sets Mar-2016 Internal Auditor Training 23 June 2016

2. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 2 Internal Auditor Training Essential qualities for an Auditor Auditor must be: Be open-minded and mature Possess sound judgment, analytical skills, and tenacity Have the ability to perceive situations in a realistic way Understand the role of individual units within the overall organization Understand complex situations from a broad perspective

3. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 3 Internal Auditor Training Necessary skill-sets 1) Ethical Conduct is the foundation of professionalism. It includes auditor behavior that reflects trust, integrity, confidentiality and discretion. Tips: Act professionally Assist subordinates Don’t communicate false or misleading information Maintain confidentiality of audit

4. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 4 Internal Auditor Training Necessary skill-sets (Cont..) 2) Communication Skills: It is important that the auditor convey in a clear and simple way to make the auditee understands the questions / thoughts. Tips Ask and listen Ask short questions Be tactful and polite Watch body language and facial expressions Show patience and understanding Smile and show eye contact Avoid interruptions and contradictions Remember to say please and thank you

5. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 5 Internal Auditor Training Necessary skill-sets (Cont..) 3) Fair Presentation is the obligation to report truthfully and accurately Audit activities through – audit findings, conclusions and reports Significant obstacles encountered Unresolved diverging opinions between auditee and audit team. 4) Due Professional Care is applying diligence and judgment in auditing. Auditors must exercise care related to the importance of the task and the confidence placed in them by the auditee and other interested parties. Having the necessary competence is an important factor.

6. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 6 Internal Auditor Training Necessary skill-sets (Cont..) 5) Independence forms the basis for impartiality of the audit and objectivity of the audit conclusions. The internal auditors are independent in terms of organisational status and personal objectivity which permits them to performance their duties. 6) Staffing and training -The internal audit team are appropriately staffed in terms of numbers, grades, qualifications, experience and training, having regard to its responsibilities and objectives.

7. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 7 Internal Auditor Training Necessary skill-sets (Cont..) 7) Relationships - The internal auditor are foster to work in a constructive relationship and mutual understanding with management, with external auditors or any other review agencies. 8) Planning, controlling and recording - The internal auditors adequately plans, controls and records their work. 9) Evaluation of the internal control system - The internal auditors identifies and evaluates the organisation's internal control system as a basis for reporting upon its adequacy and effectiveness and also identifies serious defects in internal control which might permit the occurrence of any financial or non- financial loss.

8. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 8 Internal Auditor Training Necessary skill-sets (Cont..) 10) Reporting and follow-up - The internal auditors ensure that findings, conclusions and recommendations arising from each internal audit assignment are communicated promptly to the appropriate level of management and they actively seek a response. They also ensure that arrangements are made to follow up audit recommendations to monitor what action has been taken on them. 11) Evidence based approach is the rational method for reaching reliable and reproducible audit conclusions in a systematic audit process. The internal auditor looks for sufficient, relevant and reliable evidence, based on which they make conclusions and recommendations to the appropriate level of management. Then the Management takes the responsibility to determine what further action to take. Tips: evidence must be verifiable based on samples of the information available. ensure that proper use of sampling is made, to contribute to the confidence that can be placed on the audit conclusions.

9. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 THANK YOU About Mphasis Mphasis (an HP Company) enables chosen customers to meet the demands of an evolving market place. Mphasis fuels this by combining superior human capital with cutting edge solutions in hyper-specialized areas. Contact with us on www.mphasis.comwww.mphasis.com Presentation by E-mail : ITO_SDE@mphasis.comITO_SDE@mphasis.com © 2012 MphasiS The information contained herein is subjected to change without notice. Sanjay Gour Head – Audit & Compliance (ITO & BPO) Service Delivery Excellence Team

10. 23 June 2016 | Proprietary and confidential information. © Mphasis 2013 10 Revision History CR # (Optional) Document Version# Approval Date Modified By Section, Page(s) and Text Revised Approved by -1.028-Aug-2014Sanjay GaurInitial releaseAudit Head BEOPS-25581.118-Mar-2016 Sudha Jayachandran Revised to new Power point template PDI Leader