1. A Guidebook for the TampaGov Portal www.TampaGov.net An Overview of the City of Tampa Web Environment

2. 1996 – Tampa began providing internet service.1996 – Tampa began providing internet service. –Focus was on static content offered from limited sources with minor changes to weekly content. Use the TampaGov Site to Access City services Online Transact business Find Information Provide feedback to the city

3. Progression of Information to Provision of Services 1999 – Restructured the site.1999 – Restructured the site. – Focus on quality information (current and accurate). Government Access TV programming and scheduling Recreation Department services Planning & Management (research reports, tracking, City initiatives and projects). Business & Community Services (construction permits, inspections, economic developments). Museum of Art Convention Center Department Services IdentifiedDepartment Services Identified Procedures and structure establishedProcedures and structure established Email and Contact Information providedEmail and Contact Information provided

4. CITIZENCITIZEN BUSINESSBUSINESS VISTORVISTOR Communicate with GovernmentCommunicate with Government Do Business with GovernmentDo Business with Government Learn about GovernmentLearn about Government addresses the needs of each offers the ability to offers the ability to The TampaGov Portal &

5. How to Navigate the Site Use the Site Map as your Compass

6. The TampaGov Site is organized using six major directories 2. Living in Tampa Find out about community resources, services, activities and programs available to Tampa citizens from kids to seniors. 3. Doing Business in Tampa Find out what we can do to make it easy for you to do business in Tampa. Your connection to Tampa business resources. 4. Visiting Tampa Learn about our schools and community. Visit Tampa attractions, find out about events and locate maps. 5. Inside City Government Your key to City Hall; review the budget, access city departments, view key city documents and find out about government services. 6. What’s New Find current public notices, learn what's new on the site, view City press releases and more. 1. eGovernment 1. eGovernment Tampa government is committed to providing convenient Internet services and transacting business online.

7. Communicate with Government 2000 - Moved from static to dynamic information resources2000 - Moved from static to dynamic information resources –Expanded calendars and schedules –Police & Fire Rescue calls for service –Traffic related information Inside City Government Inside City Government Review the budget, access city departments, view key city documents and find out about government services. What’s New What’s New Find current public notices, learn what's new on the site, view City press releases and more Use these directories to answer questions about. Use these directories to answer questions about.

8. Communicate with Government Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.?

9. City Council Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.

10. Employment Opportunities Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.

11. Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site. Community Redevelopment Agency

12. Parks and Recreation Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.

13. Public News Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.

14. Web Site News Inside City Government I would like to view the city council agenda? Where are employment positions posted? I want to buy a house, does the city have any programs to help me? My daughter wants to take ballet lessons, what programs does the city have available? What’s New Where are public notices announced? Where can I find the most recent items posted to the TampaGov site.

15. How to provide feedback

16. Do Business with Government 2001 Focus on web services offering convenience to citizens and businesses2001 Focus on web services offering convenience to citizens and businesses Museum of Art online storefront GATV streaming video Business tax renewals Construction services express permits Monthly parking garage/lot permits –Most popular service-Parking ticket inquire payments –Top requested service Utility bill inquiry and payment service. eGovernment eGovernment Tampa government is committed to providing convenient Internet services and transacting business online. Doing Business in Tampa Doing Business in Tampa Find out what we can do to make it easy for you to do business in Tampa. Your connection to Tampa business resources. Use these directories to answer questions about. Use these directories to answer questions about.

17. eGovernment How do I pay a parking ticket online? Can I view and pay for my utility bill online? Where can I apply for a permit online? Where can I renew a monthly parking permit at any of the City Garages and lots? Doing Business in Tampa Can I renew my business tax receipt online? Where can I apply for a variance for by business signage? Where can I find bid and public meeting announcements? Do Business with Government

26. Learn about Government Living in Tampa Living in Tampa Find out about community resources, services, activities and programs available to Tampa citizens from kids to seniors. Visiting Tampa Visiting Tampa Learn about our schools and community. Visit Tampa attractions, find out about events and locate maps. Use these directories to answer questions about. Use these directories to answer questions about.

27. Living in Tampa Where can I find historical information about Tampa’s neighborhood? I would like to view the city council agenda? Can I find about Crime statistics or a police report? Where can I find a CTTV schedules? Visiting Tampa What are the annual events held in Tampa? Can I find a listing of unique cultural, education and entertaining experience for family and visitors? Where can I find a Tampa area map and directions?. Learn about Government

37. Use MyTampa to customize the TampaGov portal 2001 My Tampagov site enhancements and personalization facility.2001 My Tampagov site enhancements and personalization facility. –Use this feature to construct your own view of city services on the web. –Capable of helping you manage your business with the City (emails, requests, payments)

38. Visit the City of Tampa Portal at www.TampaGov.net 2002 – Plans for the Future2002 – Plans for the Future –Requests for off duty police officer. –Common service requests (potholes, street sign down, refuse on vacant lots, etc.) –Employment applications Plans for the Future