1. There’s No Direct Route From Here! A 15-Yr Journey In Organizational Change SIRS Experience

2. VISION “The Travel Agent” Mission statements are at their best when they are guided by a VISION, an almost impossible dream that provides a directions for the company for the next 10 to 20 years.Mission statements are at their best when they are guided by a VISION, an almost impossible dream that provides a directions for the company for the next 10 to 20 years. Phillip Kotler BUY-IN FROM THE TOP! Willingness to Commit Resources –Time –Talent –Dollars Internal Cheerleaders & Visionary

3. The Crew “Paving the Road” Encourage and Manage the Change Who’s Responsible for Making it Happen Who are Key and Influential Employees Board Ownership and Vision

4. Policy and Procedure “The Vehicle” Organizational Structure Policy Review and Change Hiring and Orientation Team Development & Training Strategic Planning Ongoing Systems Review

5. Feedback The “Tom-Tom” Listen to Customers Listen to Staff Share Your Vision Provide Tangibles When Possible Build the Change “One-on One” –Recognize & Value The Fears –Build Individual Positive Solutions

6. Targets The Mile Markers What Will Be Accomplished? –Board Establishes The ENDS –CEO/Mgt Establishes the “HOW” When Will We Accomplish It? –We Can “talk it to death” or…. –Stepping out on the limb

7. Let Me Off “Turbulence” Be ready for losses –Employee Turnover –Financial Impact –Long Time Supporters –Founders It’s okay that not everyone will be on board Change is NEVER easy! Identify Your Personal Fears

8. We’re Here…Now What? Mile Markers are NOT the Destination Need to Define the Future Aggressively Pursue the Future Create & Market the Future Vision, Vision, Vision……..

9. The Journey Never Ends… Constantly Review –What’s working? –Where Do We Want to Be in 10 Years? –Eye on the Environment –Focus on Board Leadership/Governance Continue to Gather Feedback –Remember the Customer

10. Evaluation What has become clearer What could I have done better? Contact Kelly Mitchell –kmitchell@sirs.orgkmitchell@sirs.org –812-897-4840