1. Welcome! Robert A. Gabbay, MD, PhD Professor of Medicine, Penn State College of Medicine

2. Remember Our Ground Rules Ask questions—the more the better! Don’t re-invent the wheel! Share freely. Steal shamelessly. You’re becoming experts—talk to one another, go visit one another! Your practices need your leadership and expertise.

3. Learning Objectives for This Session and Action Period #2 1.Understand how to interpret and use run charts and other performance reports to monitor, plan, and drive performance improvement. 2.Understand and demonstrate methods to better support patients in setting self-management goals and taking care of themselves. 3.Understand and demonstrate methods to overcome clinical inertia. (We’ll talk more about this an upcoming webinar.)

4. Learning Objectives for This Session and Action Period #1 4.Understand and demonstrate how a system of pro-active patient risk assessment can improve quality outcomes for the highest-risk patients and expand provider capacity. (We’ll talk more about this on an upcoming webinar.)

5. Good News! The American Board of Family Medicine (ABFM) has approved the PA SPREAD collaboratives as Part IV Maintenance of Certification modules. Participating family physicians (those leading or on your practice improvement team) will receive a certificate of completion next May that can be submitted for Part IV credit. Application just submitted to American Board of Internal Medicine (ABIM). PA SPREAD collaboratives also approved for 20 AAFP Prescribed Performance Improvement credits. Meet criteria for PA patient safety CME credits. RNs can claim same credits too.

6. Let’s Get Started Any questions first?