1. Team Meeting #1

2. Insert your practice logo.

3. Why Are We Here? To talk about preventive pet healthcare To share why we do the work that we do To focus on how we can do an even better job of preventive healthcare in our practice Replace with a photo of your practice.

4. Preventive Pet Healthcare 24% of pet owners feel routine checkups are unnecessary. 1 33% of pet owners say that they would only take their pet to a veterinarian if it was sick. 1 Veterinary visits have been declining for almost a decade. 1. Banfield Pet Hospital. State of Pet Health: 2011 Report. Volume 1.

5. What We Want for Our Patients We have the power to make a huge difference in the lives of our patients and their owners. We want…… Complete these bullet points with your vision for your practice and patients.

6. A Little Inspiration

7. Commit Your Passion Why did we choose the veterinary field? Preventive healthcare is not always fun, but if we remember the values we all share, it highlights the importance of our work. A powerful way to show your passion for animals is to advocate for preventive healthcare for every pet that you see.

8. We Will Do This Together This is a team project. We want everyone to share their ideas. It is our job to advocate for preventive healthcare for our patients. Replace with a photo of your practice.

9. Moving Forward We are going to define our values around the topic of preventive pet healthcare together as a team. We are going to focus on improving our client relationships to reach more pet owners. We are going to implement the AAHA-AVMA Canine and Feline Preventive Healthcare Guidelines.

10. Connect With Clients Preventive healthcare is built on relationships. Clients want what we want – what is best for the health of their pets. We need to show our love of animals by advocating for what is best for pets. Clients need to know how much you care before they care how much you know. Replace with a photo of your practice.

11. Communicate Prevention The AAHA-AVMA Guidelines are a way to make sure that all of our patients receive the preventive healthcare message. We will create a protocol for implementation so that everyone is on the same page and knows their role when communicating prevention to clients.

12. Teamwork Our Values – Please complete the Team Worksheet. Communication – Think about how you communicate with clients. AAHA-AVMA Guidelines – Review the copies of the Guidelines. Replace with a photo of your practice.

13. Next Meeting Review and discuss the Team Worksheets and our practice values. Review a protocol to adopt the AAHA-AVMA Guidelines into our practice. Any questions?

14. Team Meeting #2

15. Our Practice Values & the Canine Preventive Healthcare Guidelines

16. Core Values Core value #1 Core value #2 Core value #3 Core value #4 Core value #5 Complete your core values for your practice.

17. One preventive care action One client relationship action Things We Do Well Complete these actions for your practice.

18. One preventive care action One client relationship action Complete these actions for your practice. Things We Need to Work On

19. Canine Preventive Healthcare Guidelines Review each guideline: – Understand the specifics. – Identify exceptions. WHY do we recommend what we do? Replace with a photo of your practice.

20. Implementing the Canine Guidelines We need to understand our roles and responsibilities: – Frequency of Visits – Patient Record Review – Health Evaluation – Physical Exam – Diagnostic, Therapeutic, & Prevention Plan – Follow-Up Plan & Documentation Replace with a photo of your practice.

21. Teamwork Take the Implementing the AAHA- AVMA Preventive Healthcare Guidelines for Dogs online course: – www.vetmedteam.com www.vetmedteam.com – Authored by Dr. Mike Paul – Approximately 30 minutes Replace with a photo of your practice.

22. Next Meeting Review and discuss any team questions or concerns about implementing the Canine Guidelines. Review and discuss the Feline Guidelines. Any questions?

23. Team Meeting #3

24. The Feline Preventive Healthcare Guidelines

25. Feline Preventive Healthcare Guidelines Review each guideline: – Understand the specifics. – Identify exceptions. WHY do we recommend what we do? Replace with a photo of your practice.

26. Implementing the Feline Guidelines We need to understand our roles and responsibilities: – Frequency of Visits – Patient Record Review – Health Evaluation – Physical Exam – Diagnostic, Therapeutic, & Prevention Plan – Follow-Up Plan & Documentation Replace with a photo of your practice.

27. Teamwork Take the Implementing the AAHA- AVMA Preventive Healthcare Guidelines for Cats online course: – www.vetmedteam.com www.vetmedteam.com – Authored by Dr. Mike Paul – Approximately 30 minutes Preventive care challenge Replace with a photo of your practice.

28. Next Meeting Review and discuss challenging preventive care topics. Review and discuss the importance of client relationships for better preventive pet healthcare. Any questions?

29. Team Meeting #4

30. Building Client Relationships

31. Preventive Care Challenges What is the best approach? Does our Guidelines protocol support this approach? How would other team members deal with the situation in a manner suitable to their role? Replace with a photo of your practice.

32. Client Relationships Without strong client relationships, our clients are less likely to comply with our preventive care recommendations. Good client relationships require good communication skills. Replace with a photo of your practice.

33. Words That Work series

34. History Taking/Relationship Building What did you notice about the way the veterinarian responds to the client? What key phrases stood out to you? Replace with a photo of your practice.

35. History Taking/Relationship Building – role-Play Role-playing exercise Important communication techniques: – Taking time for small talk – Acknowledging client concerns – Using open-ended questions – Supporting and praising your client’s efforts – Showing your love of animals by advocating for what you believe is best for the pet

36. History Taking/Relationship Building What did you learn from your partner’s communication style and the way he or she rephrased the words? Are there any communication techniques that you find challenging?

37. Teamwork Communicate with a client about preventive care in a different way: – Challenge yourself to do more. Replace with a photo of your practice.

38. Next Meeting Review and discuss client communication success stories. Review and discuss team goals to focus our efforts on implementing the Guidelines and improving our client relationships. Any questions?

39. Team Meeting #5

40. Our Goals for Preventive Pet Healthcare

41. Client Communication Successes What did we accomplish this week? What worked? What didn’t? What do you want to try in future conversations? Replace with a photo of your practice.

42. Setting Team Goals Setting goals: – Allows us to focus specifically on what we want to achieve – Makes us accountable – Pushes us to keep improving ourselves – Improves our chances of success Replace with a photo of your practice.

43. Team Goals Goal #1 Goal #2 Complete the goals for your team.

44. Goal #1 – How Do We Get There? Idea #1 Idea #2 Idea #3 Insert your ideas for accomplishing this goal.

45. Goal #1 – Measuring Success Idea #1 Idea #2 Idea #3 Target End Date: Insert your ideas for measuring the team’s success and the target end date for the goal.

46. Goal #2 – How Do We Get There? Idea #1 Idea #2 Idea #3 Insert your ideas for accomplishing this goal.

47. Goal #2 – Measuring Success Idea #1 Idea #2 Idea #3 Target End Date: Insert your ideas for measuring the team’s success and the target end date for the goal.

48. Next Meeting Review our progress toward our goals. Review and discuss another Words That Work video. Any questions?

49. Team Meeting #6

50. Insert Your Own Title Here

51. Title Bullet 1 Bullet 2 Bullet 3