1. Dr. Chen, Management Information Systems 1 Chapter 2 Collaboration Information Systems - Case & Exercise Jason C. H. Chen, Ph.D. Professor of MIS School of Business Gonzaga University Spokane, WA 99258 USA chen@jepson.gonzaga.edu

2. Dr. Chen, Management Information Systems 2 Part I

3. Dr. Chen, Management Information Systems 3 In-Class Exercise UYK#2-4 (a thru g); p.73 Q#2-4: List and explain the most important feature you experienced with exercise (e.g., how Microsoft SkyDrive processed the changes to your document)

4. Dr. Chen, Management Information Systems 4 #2-4) Edits and changes were made to the document from both accounts in a real-time basis. Each version was maintained by the system so that revisions can be monitored. A great tool for “collaboration” among the business partners (or project members). It is also with the feature of “cloud computing” as the users do not need to install/maintain any software on their client side.

5. Dr. Chen, Management Information Systems 5 Case Study 2: Eating Our Own Dog Food (pp. 75-79) Case #2 (2-9,10,11,13,14) p.74-79

6. Dr. Chen, Management Information Systems 6 Case Study 2: Eating Our Own Dog Food 6

7. Dr. Chen, Management Information Systems 7 Case Study 2: Eating Our Own Dog Food (cont’d)

8. Dr. Chen, Management Information Systems 8 2-9. In your own words, define dogfooding. Do you think dogfooding is likely to predict product success? Why or why not? When would dogfooding not predict product success? The term is used to describe an organization that utilizes its own products in its day to day business operations. A company that demonstrates commitment to its own products by using them exclusively should gain useful insight into the products’ actual performance in realistic settings. Assuming those insights are used to improve the product, then it seems likely the product has an increased likelihood of success. If the use of the product is mandated but is done only for appearance (e.g., a car dealer that requires its salespeople to drive only the car brands sold by the dealership), then dogfooding probably does not predict product success.

9. Dr. Chen, Management Information Systems 9 2-10. Explain how this team uses the shared whiteboard to generate minutes. What are the advantages of this technique? The whiteboard was used by the meeting participants to list the initial agenda, create new task lists, and indicate task completion. Once the whiteboard contents were saved, there was no forgetting of the topics discussed, completed, or planned (a common occurrence in meetings when note taking is absent or spotty). All the accomplishments and plans from the meeting were recorded on the whiteboard and saved as a resource for the team.

10. Dr. Chen, Management Information Systems 10 2-11. Explain how this team uses alerts. Summarize the advantages to this team of using alerts. Alerts were established so that when a task was added to the task list and assigned to team member, that member received an email notifying him/her of the task. This way the alert brought the new task to the attention of the right person in a timely way.

11. Dr. Chen, Management Information Systems 11 2-13. Summarize the advantages to this team of using SharePoint. SharePoint is a powerful tool for content sharing. SharePoint enabled this team to keep track of many documents that were evolving through a series of edit/review cycles, keep track of many tasks; and communicate effectively despite being geographically dispersed. As a result, the team was able to complete work on a big project efficiently and effectively without the expense and hassle of traveling.

12. Dr. Chen, Management Information Systems 12 2-14. Explain how you think Office 365 contributes to the efficiency of the development team. How might it contribute to the quality of this text? The most important contributions of Office 365 to the efficiency of the textbook development team is the improvement in communication amongst the team and the control of the textbook content as it is being created and reviewed in preparation for publishing. Because of these capabilities, we can expect that the textbook is of higher quality. More edit/review cycles can be completed, so the textbook content is more refined. In addition, more current content can be incorporated into the textbook because the edit/review cycles do not take as much time as in the past.

13. Dr. Chen, Management Information Systems 13 End of Case2

14. Dr. Chen, Management Information Systems 14 2-12. Summarize the advantages to this team of using Lync. Lync is used to enable the team members to communicate collaboratively. Lync allows team members to use email, instant messaging, and audio / video calls. Color coding is used to indicate team member availability. Team members can also share their desktops, share programs, and see and contribute to a shared whiteboard. Teams can also utilize surveys and polls and conduct webinars with Lync, but this probably was not needed in this context.

15. Dr. Chen, Management Information Systems 15 2-14. Which aspects of Office 365 described here could have value to you when accomplishing student team projects? Explain why they add value compared to what you are currently doing. Student answers will vary. Students will probably find the text chat, audio and videoconferencing, online content sharing, content management and control, discussion forums, wikis, blogs, email, and concurrent document editing to be useful for student projects. Compared to traditional student group processes, there should be more meaningful participation by group members, less confusion about the status of the project, more satisfaction with the group process, higher quality group product, and more satisfaction with the group product.

16. Dr. Chen, Management Information Systems 16

17. Dr. Chen, Management Information Systems 17 Case Study 2: Eating Our Own Dog Food (cont’d.) 17

18. Dr. Chen, Management Information Systems 18 Using MIS 6th Edition SharePoint Development Site 18

19. Dr. Chen, Management Information Systems 19 Example Email from SharePoint 19

20. Dr. Chen, Management Information Systems 20 Document Library Used to Track Chapter 2 Figures 20

21. Dr. Chen, Management Information Systems 21 Chapter 6 Version History 21

22. Dr. Chen, Management Information Systems 22 Case Study 2: Eating Our Own Dog Food (cont’d)

23. Dr. Chen, Management Information Systems 23 Video Cloud Computing

24. Dr. Chen, Management Information Systems 24 SO WHAT? (p.61) IN-CLASS GROUP EXERCISE 24

25. Dr. Chen, Management Information Systems 25 So What? I Could Work Faster on My Own (p.61) 1.Describe three jobs that do not involve teams or group work. Do you want any of those jobs? Explain your answer. 2.Consider this statement about collaboration. “When the time comes, I’ll know how to do it.” Do you believe this? How can knowing how to do collaboration benefit you on group projects in school?

26. Dr. Chen, Management Information Systems 26 So What? I Could Work Faster on My Own (cont'd) 3.Google Drive, Microsoft OneDrive, and SharePoint all automatically create records of who did what to which documents on their sites. Could you use this data to demonstrate the amount of work you’ve personally done (or not done) on a team project? Could your professor use it for assigning individual grades?

27. Dr. Chen, Management Information Systems 27 1. Describe three jobs that do not involve teams or group work. Do you want any of those jobs? Explain your answer. Students are likely to identify jobs that seem pretty solitary, such as over the road trucker, but even OTR truckers may be a part of a team. Ask your students what characteristics of these jobs seem appealing (if any). Challenge them to honestly evaluate these jobs as to whether they offer any kind of future career potential or are just jobs.

28. Dr. Chen, Management Information Systems 28 2. Consider the statement, “Working in teams in school is like practicing the stomach flu. When the time comes, I’ll know how to do it.” Do you believe this? What possible good can come to you from doing group projects in school? Working effectively in teams involves many skills that can be learned and practiced. While team work on school projects is not exactly like team work in the workplace, students can become better at team work through the experiences they have in classes that require group projects. The insights and skills learned through school team projects will enable students to work more effectively in teams on the job – right from the start.

29. Dr. Chen, Management Information Systems 29 4. Google Drive, Microsoft OneDrive, and SharePoint all automatically create records of who did what to which documents on their sites. How can you use this data to demonstrate the amount of work you’ve personally done (or not done) on a team project? Students can point to amount of content contributed by each student. The editing/changes made by each student can be traced. Also, the comments made by each student can be evaluated in terms of critical feedback.