2 LEARNING OUTCOMES14.1 Identify the different ways in which companies collaborate using technology14.2 Compare the different categories of collaboration technologies14.3 List, describe, and provide an example of a content management system14.4 Evaluate the advantages of using a workflow system
3 LEARNING OUTCOMES14.5 Differentiate between a groupware system and a peer-to-peer system14.6 Define the fundamental concepts of a knowledge management system14.7 Explain the current tools and trends used in a collaborative working environment
4 CHAPTER FOURTEEN OVERVIEW Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales managementCollaboration system – anIT-based set of tools that supportsthe work of teams by facilitatingthe sharing and flow of information
5 THE NEED FOR COLLABORATION Two categories of collaboration technologies:Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, andStructured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules
6 THE NEED FOR COLLABORATION Typical collaborative business functions
7 THE NEED FOR COLLABORATION Collaboration systems include:Content management systemsWorkflow management systemsGroupware systemsPeer-to-peer systemsKnowledge management systems
8 Content Management Systems Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environmentCMS marketplace includes:Document management system (DMS): The system tracks the editorial history of each document and its relationships with other documentsDigital asset management system (DAM): Generally works with binary rather than text files, such as multimedia file types. Places emphasis on allowing file manipulation and conversionWeb content management system (WCM): Enables publishing content both to intranets and to public Web sites Integrate content with online processes like e-business systems.
9 Content Management Systems Content management system vendor overview
10 Workflow Management Systems Work activities can be performed in series or in parallel that involves people and automated computer systemsWorkflow management system – controls the movement of work through a business processMany WMSs allow the opportunity to measure and analyze the execution of the process.
11 Workflow Management Systems Workflow management system features
12 Workflow Management Systems Workflow process diagram
13 Groupware falls into two categories: Groupware SystemsGroupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencingGroupware falls into two categories:Users of the groupware are working together at the same time or different timesUsers are working together in the same place or in different places
15 Peer-to-Peer SystemsPeer-to-peer (P2P) – allow collaboration in a shared information space to utilize, add to, or comment on any piece of information
16 Peer-to-Peer Systems Start This slide offers a brief introduction to Peer-to-Peer systemsWhen in Slide Show view, simply click on the Start button to play the presentationStart
17 Knowledge Management Systems Knowledge management – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actionsKnowledge management system – supports the capturing and use of an organization’s “know-how”
18 Knowledge Management Systems Intellectual and knowledge-based assets fall into two categories:Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of ITTacit knowledge - knowledge contained in people’s headse.g. ChevronTexaco use KMS to help the company improve how its teams of employees manage the assets in oil fields by enabling employees in multiple disciplines to easily access and share information the need to make decision.30% productivity gain, 50% safety improvement, > $2 billion cost reduction
19 Knowledge Management Systems Why organizations launch knowledge management programs
20 COLLABORATION TRENDSis the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamicInstant messaging is a type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet
22 CHAPTER FOURTEEN Opening Case Study Questions Identify which systems Amazon.com could use to collaborate internallyExplain which Internet technologies have facilitated the way in which Amazon.com collaborates with both its customers and business partnersDescribe how Amazon.com could leverage the power of a knowledge management system within its organization
23 CHAPTER FOURTEEN CASE The Skinny on Knowledge Management at Frito-Lay Frito-Lay built a highly successful knowledge management system on its corporate intranetThe knowledge management portal allowed employees a single point of access to multiple sources of informationThe knowledge management portal was so successful that PepsiCo is deploying it across its three divisions – Pepsi, Frito-Lay, and Tropicana
24 CHAPTER FOURTEEN CASE QUESTIONS Identify new types of collaboration that Frito-Lay could use to increase its business communicationExplain how Frito-Lay can use the portal technology to gain an advantage in its industryDescribe how knowledge management and the portal application have changed the jobs of salespeople at Frito-Lay
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