1. Work Orders & Facilities Management RPS GR Training 2014 By: Ricky Boggs

2. Champions by Design: Building A Winning Team! RPS GR Training 2014

3. Topics of Discussion The Role and Scope of Facilities Management at UGA Working with YOUR Building Service and Maintenance Staff Reporting Facility Damages The Housing Work Order System YOUR Responsibility for Addressing Basic Facility Issues After Hours Maintenance Response System RPS GR Training 2014

4. Facilities Management at UGA University Housing FMD- Facilities Management Division Outside Contractors RPS GR Training 2014

5. University Housing Facilities Management.1 Director of Facilities Director of Facilities Tom Battenhouse tbatten@uga.edu tbatten@uga.edu Phone: 706-542-8982 Fax: 706-542-8595 Office Location: Russell Hall Assistant Director of Capital Projects and Code Compliance Assistant Director of Capital Projects and Code Compliance Matthew Deason mdeason@uga.edu mdeason@uga.edu Phone: 706-542-7064 Fax: 706-542-8402 Office Location: Family and Graduate Housing Office RPS GR Training 2014

6. University Housing Facilities Management.2 Assistant Director of Facilities Maintenance Assistant Director of Facilities Maintenance Ken Goyen kgoyen@uga.edu Phone: 706-542-8406 kgoyen@uga.edu Fax: 706-542-8402 Office Location: Family and Graduate Housing Office Assistant Director for Building Services Assistant Director for Building Services Steve Marcotte smarcott@uga.edu smarcott@uga.edu Phone: 706-542-8295 Fax: 706-542-8595 Office Location: Russell Hall RPS GR Training 2014

7. YOUR Building Service & Maintenance Staff Maintenance Supervisors: Brumby, Russell, & Creswell- Tim Carithers 706-542-6570 tcarithe@uga.edu Hill community, Myers community, Reed community (minus 1516)- Steve Smith 706- 542-7251 stsmith@uga.edu ECV and 1516- Sammy Cofer 706-542-2951 jscofer@uga.edu FGH & HSC- Jamie Wilkes 706-542-8407 Work control, Key shop, Second shift STW & Warehouse- Billy Galt 706-542-7990 jbwilkes@uga.edu RPS GR Training 2014

8. YOUR Building Service & Maintenance Staff Building Service Supervisors: Brumby- LaToya Bradford 706-542-8360 lmbrad@uga.edu Brown & Creswell- James Anderson 706-542-8290 jtanders@uga.edu ECV & 1516- Amelia Longnecker 706-542-8780 alongen@uga.edu Hill- Mary Sutton 706-542-8332 mms@uga.edu Myers- Donnie Brooks 706-542-9391 ddbrooks@uga.edu Reed & Greek Park- Veronica Monroy 706-542-7764 vern22@uga.edu Russell- Sue Coleman 706-542-8337 secolema@uga.edu RPS GR Training 2014

9. Reporting Facility Damages Notice or become aware of issue Put eyes on issue Put in work order or call out staff to assist Follow up! RPS GR Training 2014

10. Housing Work Order System System is AiM and is located at http://housing.fmd.uga.edu/fmax/login Anyone can have a desk top app- send request to Josh at 706-542-4635. Queries can be customized to fit your needs. Customer service entry- https://apps.itos.uga.edu/housingworkr equest/ (preferred) Phone- 706-542-3999 (urgent matters) Radio- channel B with call sign “work order 1” RPS GR Training 2014

11. Addressing Basic Facility Issues.1 Building Services Responsibilities General Area Cleaning  Hallways  Bathrooms Suite Bathrooms Studies/Lounges Laundries Student Kitchens Trash Removal Student Room Furniture Pest Control – Liaison with vendor RPS GR Training 2014

12. Addressing Basic Facility Issues.2 Training with Building Services Tour of building(s) Equipment review and/or training Regular meetings & communication Furnishings Furniture Purchasing Selection Financial Floor Coverings After Hours When to call Who to call What to do until assistance arrives RPS GR Training 2014

13. After Hours Maintenance Response System Residence Halls: a. Second Shift STW- Monday-Friday till 10PM (radio call sign is “second shift” or 706-542-8275) b. On-Call STW after 10pm, weekends, and holidays- 706-202-9672 FGH & HSC: On-call STW after 4:30pm Monday-Friday, weekends, and holidays- 706-202-9673 FMD on-call through UGAPD at 706-542-2200 RPS GR Training 2014

14. Helpful Quick Links: https://apps.itos.uga.edu/housingworkrequest/ -Submit a work order https://housing.uga.edu/housing-staff/facilities-Facilities staff contact https://housing.uga.edu/staff/documents/policies/facilities -Facilities policies https://www.fmd.uga.edu/-UGA FMD Website prboggs@uga.edu Phone: 706-542-2041 Fax: 706-583-0634 Office Location: Rooker Hall Ricky Boggs East Campus Village East Campus Village Family and Graduate Housing Area Coordinator This presentation was presented to you by… RPS GR Training 2014