1. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview Equal Opportunity in the Workplace Equal Employment Opportunity Laws EEO Laws & the Hiring Process Equal Opportunity in the Workplace: What Leaders Need to Know Diversity Why Does Cultural Diversity Matter? Developing Cross-Cultural Interaction

2. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Overview How to Increase Personal Awareness How to Recognize & Practice Cross-Cultural Interaction Leading Cultural Diversity in the Workplace Establishing a Diversity & Inclusion Program Managing Diversity Issues Positively

3. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Opportunity in the Workplace The Equal Employment Opportunity Commission (EEOC): Established in 1978. Responsible for leading & coordinating the efforts of federal departments & agencies to enforce all laws relating to equal employment opportunity without regard to race, color, religion, sex, national origin, age, or handicap.

4. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Opportunity in the Workplace Culture: Our values, the way we speak, behave, think, dress, religious beliefs, the music we like, our interactions, & the food we eat. Failure to understand these diversities can result in tension, poor performance & morale, & higher rates of turnover.

5. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The Equal Opportunity & Diversity Office Provides: Education & training the public about equal opportunity & diversity. Advocacy for diversity. Support for companies’ initiatives toward equal opportunity & diversity. Consultation on best strategies for Equal Opportunity & Diversity recruitment. Conflict mediation & resolution. Monitoring employers’ equity & affirmative action goals. Reviewing compliance with state & federal regulations. Processing & resolving complaints.

6. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Inclusion To include everyone regardless of gender, marital status, race, national origin, religion, age, disability, sexual orientation, weight & physical appearance.

7. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Equal Employment Opportunity Laws Equal Pay Act of 1963 Civil Rights Act of 1964, Title VII Age Discrimination in Employment Act of 1967 The Pregnancy Discrimination Act of 1978 The Immigration Reform & Control Act The Americans with Disabilities Act (ADA) The Family & Medical Leave Act of 1993

8. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved EEO Laws & the Hiring Process Job requirements or qualifications (i.e. those regarding education & work experience) must be relevant to the job, nondiscriminatory, & predictive of job performance. Any type of pre-employment test must be valid, reliable, & relevant to the job.

9. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Interviewing There are several inappropriate questions to be avoided when interviewing, such as: How many children do you have? What country do your parents come from? What is your native language? What is your height or weight? What church do you go to? Are you a U.S. citizen? Do you have disabilities?

10. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Diversity Culture Ethnic Group Race Religion Language Age Gender Physical Abilities Sexual Orientation

11. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved The U.S. is becoming more diverse by the day By 2020 almost 1 in 3 Americans will have African, Asian, Latino, or Native American ancestry. By 2050 almost 1 in 2. Foodservice industries employ more Hispanics & African Americans than other industries.

12. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Promoting Inclusion Partnering with minority-owned firms demonstrates a commitment to inclusion & creates jobs in the communities that support our businesses as patrons.

13. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Why Does Cultural Diversity Matter? When a group or segment is excluded or oppressed, all of us are denied. For businesses & communities to thrive, each of us needs to be aware & sensitive to all members of the community.

14. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Developing Cross-Cultural Interaction 1.Increase personal awareness. 2.Learn about other cultures. 3.Recognize & practice cross- cultural interaction skills. 4.Maintain awareness, knowledge, & skills.

15. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved How to Increase Personal Awareness Be careful about being culture bound: believing that your culture & value system are the best, the one & only. Examine how your own culture has influenced who you are. Learn various facts about other cultures. You can learn about other cultures in various ways: reading, attending cultural fairs/festivals, & interacting with individuals from other cultures.

16. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved How to Recognize and Practice Cross-Cultural Interaction 3 problem areas to overcome include: 1.The tendency not to listen carefully or pay attention to what others are saying. 2.Speaking or addressing others in ways that alienate them or make them feel uncomfortable. 3.Using or falling back on inappropriate stereotypes to communicate with people from other cultures.

17. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved How to Recognize and Practice Cross-Cultural Interaction To be an effective supervisor in a culturally diverse workforce, you must be able to: Recognize the different ways that people communicate. Be sensitive to your own employees’ cultural values. Adapt accordingly.

18. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Examples of Cultural Differences Body Language Personal Space Eye Contact Facial Expressions Speech Being Direct in Conversation

19. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Leading Cultural Diversity in the Workplace Supervisors & managers who are not able to handle diversity in the workforce are a liability. Poor supervision can cost companies dearly in the following ways: Discrimination lawsuits Litigation time & money Legal fees /settlements High employee turnover rates Negative community image

20. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Leading Cultural Diversity in the Workplace Recognize, respect, & capitalize on the different backgrounds in our society in terms of race, ethnicity, gender, & sexual orientation. Diversity, or sensitivity, training is now commonplace in the corporate world.

21. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Establishing a Diversity & Inclusion Program 1.Develop a mission statement that includes diversity & inclusion. 2.Develop goals for diversity & inclusion for each key operating area. 3.Develop objectives/strategies to show how the goals will be met. 4.Develop measurements to monitor progress towards the goals. 5.Monitor progress toward goal accomplishment.

22. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Managing Diversity Issues Positively Get to know your employees. Treat them equitably but not uniformly. Watch for signs of harassment. Foster a work climate of mutual respect. Encourage & recognize diversity.

23. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Gender Issues Make sure you do not show favoritism. Show the same amount of respect for both genders. Know the companies sexual harassment policies, & take misconduct seriously.

24. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Cultural Issues Learn some of the language used by your employees. Give meaningful & appropriate rewards. If employees have trouble with English be careful when speaking to them: Check to make sure they understand you. Speaking a little slower might help- but do not speak too slow or too loud, this does not! Be cautious about interpretations & the use of gestures.

25. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Religious Issues Be consistent in allowing time off for religious reasons.

26. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Age Issues Treat both young & older employees with respect. Make them equally a part of the team. Younger workers want to have fun while doing worthwhile work, listen to them & let them participate. Don’t have higher expectations of older adults than their peers. Don’t patronize.

27. CHAPTER 5 Equal Opportunity Laws and Diversity Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved Physically and/or Mentally Challenged Issues A differently-abled employee is a whole person with likes, dislikes, hobbies, etc. & encourage co-workers to treat them as such. Speak directly to the differently-abled employee. The hiring of handicapped workers has a positive effect on the economy. Disabled workers are good for the community & for employers. The hospitality industry has a responsibility to provide job opportunities for all. Employees with disabilities are just as productive as other employees. Even with great cross-cultural interaction skills, you will occasionally do something that offends an employee. When this happens, do the commonsense thing: Apologize sincerely!