1. 6. Announcement Repository Creates a repository for each user to store all media files Media Files may be associated to any service  Files do not have to be associated to be stored  A single file may be associated to multiple services Allows downloads of the media files BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

2. 5. Visual Voice Mail Provides an external interface (Xsi) that allows portals and clients to provide Visual Voice Mail Automatically performs MWI synchronization, all clients will receive this behavior by default BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

3. User Applications / Clients Receptionist – Usability update for directories  Large usability enhancement from workshops with customers  Will be patches to previous releases Receptionist – Ability to see diversion information through queue Call Center Client Usability Enhancements  Join/Unjoin support for the clients  Dashboard enhancements  Full Screen button for client Allow Thin Clients to launch from 3 rd Party portals  Allows clients to be launched w/o using the portal or re-entering credentials BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

4. Call Center – Threshold and Alerts Value Proposition  Informs supervisors and agents when the call center is not operating correctly  Allows adjustments to be made sooner to meet SLAs Provides visual cues to when queues and agents are not operating within desired parameters  Shown on dashboard  Emails can be provided  All thresholds are configurable

5. R19 – Call Center – Queue visibility for Agents Provides agents with the ability to view queue status  Shown in Agent client  Includes Threshold and Alert information  Multiple Queues  Key Performance components  Agent can determine which attributes to display Value Proposition  Allows agents through their existing client to make better decisions to help the call center meet its SLAs

6. Receptionist – Calendar Integration Provides Receptionist the ability to see calendar information of users  Ability to see real-time status (In a Meeting)  Telephony and Calendaring status are merged into one availability status  Ability to see calendar availability  Supports Exchange 2007 sp3 and Exchange 2010 sp1

7. Device Management Enhancements to Line Ordering  Allows devices to be marked as static to prevent reordering of lines when a line is removed  Trunk Group Enhancements to not show Foreign eXchange Subscriber (FXS) on the line reordering of the device Primary Line Control  Allows the ability to enable/disable originations and terminations to the primary device as SCA devices exist today

8. Device Management Device Management Unique Device ID – When adding new or modifying existing Device Profiles, the Application Server checks to ensure the Device Username is unique. If not, an error message is displayed indicating the Device Profile username already exists. Device Management Template Rebuild Performance Enhancement – To improve Device Management performance, this feature prevents identical files from being sent to the file repository. To improve responsiveness, manual rebuilds now have priority over automatic rebuilds Device Management Per File Access Restrictions - This feature introduces per-file access based on the default file access protocol (HTTP or HTTPS) defined by the device type. Device Management will only return the file if the request from the target device uses the allowed download protocols for the given file(s)..

9. Virtual User Improvements Allows additional services to be assigned to virtual subscribers  Outgoing Calling Plans and Communication Barring  Pre-Alerting  Charge Number Provides Call Processing Policies to virtual users  Call Limits (voice and video)  CLID Policies (diversion control)  Media Policies BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

10. Hunt Group / Call Center Allows members to use a FAC code to make Hunt Group busy Hunt Groups are enhanced with the capability to forward the hunt group call to a different number instead of the no answer number BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

11. Call Recording Allow call recording on video calls Provide additional “modes” and controls for recording  Pause/Resume for recordings  Allow an on-demand mode with a Start/Stop Provide end-user notification of recordings Provide recording controls on Polycom phones Enable the ability to perform call recording of Voice Messaging Provide an Answer Message to the 3PCR platform  Operational improvement for customers using Sim Ring and Call Recording BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

12. Call Center – Skill Based Routing Value Proposition  Increased first call resolution  Improved once and done handling  Reduced transfers and handoffs  Shortening contact times with improved contact quality  Decreasing customer callbacks English Queue Spanish Queue English Only Agents Spanish Only Agents Bilingual Agents Primary Secondary The ability to route calls to an agent based on their skills instead of a first-in/first-out or similar policy  20 skills per queue  Agents can participate in skill based and priority based queues simultaneously Example:

13. Auto Attendant Enhancements Multiple Level Auto Attendant  Provides the ability for an AA to have multiple “leaves” in the AA tree  Allows for more sophisticated AAs  Does not consume multiple AA licenses  Allows a maximum of 150 “leaves” Holiday Schedule Addition  Now has Business Hours, After Hours and Holiday Hours Menu Play Announcement Menu Option  Ability to play an announcement on a selection and then return to the menu Transfer to Voice Messaging Option  Transfers the caller directly to the Voice Messaging of the extension dialed by the subscriber

14. Department CLID Override This feature enhances BroadWorks Calling Line ID capabilities Permits an administrator to provision a CLID number and/or CLID name for a department within a group  The CLID number and / or CLID name can be enabled for each user in the department The department CLID number and CLID name may be enabled independently of each other Value Proposition:  Richer calling line ID capabilities on BroadWorks

15. Meet-Me – Active Talker Provides clients the ability to identify the active talker of the conference  Shown in Moderator Client  Provided via Xsi Interface  To be used by BroadCloud Web Collaboration Value Proposition  Expected feature of larger conferences  Provides a better web collaboration experience to end-users

16. Meet-Me – Moderator Client Presentation Enhances the Moderator Client based on customer feedback  Client is synchronized with other clients look and feel  Client resized to provide optimum user experience  Header enhanced with additional information  All applicable actions shown  Message History

17. Meet-Me – Delegates Support Meet-Me Conferencing Delegates Support  Permits the Meet-Me Conferencing host to create a conference and assign delegates certain host privileges for that conference  Delegates can: – Modify all options associated with the conference – Launch the Moderator Client and manage the conference instance  Delegates cannot: – Delete the conference – Further delegate the conference Value Proposition  Finer granularity and ease for managing Meet-Me audio conferences

18. Meet-Me – Notification Enhancements Meet-Me Conferencing Notification Enhancements  End of Conference Warning – Plays a warning prompt prior to the scheduled end of the conference. Configurable between 1 and 15 minutes  Final Warning Prompt – Played whenever a conference is going to be forcefully terminated due to Maximum Call Duration or Grace Period Expiry  Active Conference Notification – Sends an e-mail to the conference host and delegates when the first participant joins the conference.  Conference Expiry Notification – E-mail notification is sent to the conference host two weeks prior to expiry of recurring or reservationless conference Also Part of this Enhancement  Maximum Conference Duration – Enforces a maximum time limit for conferences associated with a specific bridge  Configurable Grace Period – Applies a “grace period” after the scheduled end of a Meet-Me conference  Early Entry Period – Defines how early participants can join a Meet-Me Conference Value Proposition  Provides enhanced conference management capabilities for Meet-Me audio conferences

19. SIP Trunking Enhancements BroadSoft, Inc – Confidential & Proprietary – Internal use only

20. 20 Trunk Group usage Performance Metrics (PM’s) expanded to include:  number of active (concurrent) trunking calls  high-water marks of trunking call counts on a per trunk group basis. PM’s will include tracking of total, incoming and outgoing calls on a per trunk group basis. High-Water Mark PM’s  high-water marks are the highest trunking call counts reached since last reset  Values copied and retained in Holdover High-Water Mark gauges on defined interval (5, 10,15,20, 30 and 60 minutes).  Current High-Water mark PM’s can be manually reset, all or per trunk group. Trunk Group Usage Performance Metrics time interval for updating the holdover high-water marks set to 5 minutes

21. Business Trunking Enhancements cont… Out of Dialog Redirection Enhancements  Provides more control on how trunks are connected to the PBX  Options to lock down the trunk for tighter security vs. interoperability RFC3264 Hold Enhancements  Provides support of Music On Hold from the PBX

22. Business Trunking Enhancements Propagation of CLID name from PBX for TG User  Will allow additional deployments BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.

23. R19 – Other SIP Authentication and Device Profile Password Rules  Standard password rules; prevents weak passwords Voice Portal Passcode Rule Enhancements  Additional rules to prevent weak passcodes

24. R19 – Other cont… Xsi-Actions: More User Services  Over 30 new and modified resources provided  Includes the popular request of Voice Messaging / 3 rd Party Voice Messaging

25. R19 – Clients – Other Features Web Pop URL available at all times  Used for CRM integration and more, only accessible while call is alerting  Can now be accessed on any active call in call control console

26. BroadWorks Release 18 26 BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute. Search by Extension and User ID Improves the usability of the application and OCI-P interface by exposing the following information from all user-related table transactions: Extension User ID Value Proposition: Greater flexibility in system administration Telephone Number Activation Adds an enterprise and group administrator policy that allows or disallows enterprise and group administrators to activate phone numbers. Policy settings include: Full Access – Allows the enterprise and / or group administrators to activate / deactivate phone numbers Read-Only Access – Allows the enterprise and / or group administrators to view the activation status of a phone number No Access – Disallows access to number activation for enterprise and / or group administrators Value Proposition: Greater flexibility and granularity in system administration.

27. BroadWorks Release 18 27 BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute. Greeting Only Mailbox This feature enables a subscriber to messaging service for an information / greeting only It allows the calling party to hear a pre-recorded message but disables the ability for the calling party to leave a message for the called party. Options: Disable message deposit – enables the greeting-only option Disconnect Call after Greeting – when this option is selected, the call is disconnected after playing the greeting Forward Call after Greeting – when this option is selected, the call is forwarded to a pre-configured number after playing the greeting Value Proposition: Greater flexibility in BroadSoft’s Voice Mail offering

28. Other Features Restrictions on outgoing calls and on Call Forwarding … Alternate No-Answer Greetings through the Voice Portal AA fields for name dialing AA Immediate Forward after Announcement Extended Away VM Greeting Call Park and Recall Enhancements Outgoing Pinhole Digit Plan Service Instance Privacy Service Instance Search Basic Call logs via Commpilot Session Admission Control White List BroadSoft ®, Inc. Proprietary and Confidential, do not copy, duplicate or distribute.