1. Vandana Singh Delhi, India Experience Sharing and learnings Single Window Delivery Initiatives: Innovations for Inclusive Development

2. Learnings from: Bolsa Familia Program, Brazil Kudumbashree Poverty Alleviation Program, Kerala, India Mission Convergence, Delhi, India

3. Basic amenities available in planned colonies and unplanned/unauthorized colonies Workers in the organized and unorganized sectors. Basic amenities available in planned colonies and unplanned/unauthorized colonies Workers in the organized and unorganized sectors.

4. Migration to urban centers

5. State of Exclusion 5 Inaccurate Poverty Estimates Unrealistic Budgetary Allocations Exclusion Of the most Marginalized

6. Exclusion The poor mostly live in deprivation with little access to water supply, sanitation & social services relating to health care, nutrition, and non-formal education Benefits of welfare schemes do not reach the intended beneficiaries Awareness about the social welfare programs and schemes of the government in the vulnerable households is very low. Identification and enrollment of the most vulnerable for the government socio-economic programs in health, nutrition, education, social security, employment and gender equity is a big challenge.

7. Women & Child Developmen t SC/ST Health Labour 7 Education Social Welfare Urban Dev. Food & Civil Supply Multiplicity of Departments where to go ?????W

8. Principles & pillars of the Convergence Program Shift : Govt Reaching out for Inclusion: Redefining poverty through proxy indicators & creation of a database Trust on & Partnership with Community Based Organizations : creation of an institutional mechanism to deliver welfare service at the doorstep of the poor Single Window : Convergence of all schemes & interdepartmental collaboration Leveraging Information Technology : integration of data Innovative Mechanism for: Urban poverty alleviation; Women empowerment; Community development

9. UD Labour Health WCD SW Revenue Edu F&S SC/ST Community DEPARTMENTS Special purpose Vehicle Reaching out to the unreached A Unified Response Revenue

10. Common eligibility criteria Common application form Common database of Vulnerable and MIS Creation of Convergence Forums Single window facilitation centers The Innovative Strategies 10

11. Redefining Poverty

12. Defining Poverty Poverty defined in terms of a set of measurable and verifiable proxy indicators of income to ensure that the poorest and weakest sections of society, who are otherwise in danger of being excluded, benefit from various welfare schemes 20

13. The Vulnerability Criteria SPATIALSOCIALOCCUPATIONAL Vulnerable living in slums / slum like locations Old Age Widow/deserted women Women/Child Headed Households Differently abled Debilitating illnesses - HIV/AIDS, TB, Leprosy etc. Unorganized/informa l, Seasonal Hazardous Such as: Rag picker, Rickshaw puller, Daily wage laborers etc.

14. Getting To Know The Poor 14 Through a community based survey House Hold Survey-Slums,Resettlement colonies,Unauthorized colonies. Street to Street Survey for Homeless Cluster identification – poverty maps Secondary data analysis GIS Mapping A database of vulnerable HHs created which is helping depts. In reaching out and is also providing inputs for policy formulation.

15. Single Window Common Facility Centres These centres run women empowerment programmes and also facilitate awareness generation about Govt. welfare schemes in the community The extensive outreach of these centres enable them to act as vehicles for delivering various Central Govt. schemes

16. Single Window Facility Centres (Delhi) Single Window Service Delivery One stop information centre

17. Women Empowerment Vocational Training Microfinance Activities (Self Help Group formation) Legal Awareness Generation / legal help Medical Clinics and camps Non-formal education Nutrition Awareness Common Services Information and Awareness Identification & Enrollment Facilitation of required documents Verification and authentication Processing Applications/Claims Tracking, Feedback & Reporting Grievance redressal Community Single Window Common Facility Centre

18. System Integration Staff at Single Window Facility Center - Program Officer, Coordinator, VT instructor, Help Desk assistant, NFE instructor, Community Mobilizer, Accountant, Pharmacist & Doctors, Lawyers (on visiting basis) IT infrastructure at Single Window Facility Center - Desk Top Computers, Laser printer, Web Cam, Internet connection, (Broadband) Similar set up at District Project for developing Apps for all Schemes

19. System Integration Objectives The project aims to  Create a common, dynamic data base of beneficiaries accessible to all departments, thereby avoiding duplication of efforts, checking leakages, and increasing the speed of delivery of social services.  Automate processing of applications and application tracking, thereby increasing transparency, efficiency, and objectivity of service delivery.  Involve the community at grass-root level in authentication of applicants.  Most importantly, indentify the unreached who invariably are the most deserving, vulnerable sections of the society

20. System Integration Project : Salient Features  Easy access for beneficiary to scheme information  Fast and accurate application processing through online approval system.  Schemes work flow designed as per the requirements of the department  Transparent Grievance Redress Mechanism – Intranet / Internet based.  Up-to date, readily available MIS, leading to better control systems.  ID Nos. used for authentication, de-duplication, and creation of reliable family folders.

21. Implementation of Govt. schemes Staff at Single Window Delivery Centers- Project Coordinator, Project Officer, Vocational Training instructor, Help Desk assistant, Non Formal Education instructor, Community Mobilizers, Accountant Besides the women empowerment and development programs, the Single Window Centers also facilitate access to Govt. schemes in the community; Used for UID- Unique Identification of every resident through capturing demographic and biometric details, RSBY Health Insurance enrollments, SJSRY Vocational Training Scheme & receiving applications for Public Distribution System for foodgrains and for Food Subsidy Scheme now. Strong community outreach enables Single window Delivery Centers to act as vehicles for delivering various schemes.

22. Unique Identification- UID A Govt. of India project to assign every resident a unique identification & capture biometric details. Will provide real-time authentication. UID will provide a dependable identity proof and help in reducing access barriers to the various welfare schemes & eliminate duplicates Single Window Facility Centers acting as enrolment centers Inclusion of vulnerable without documentary proof with the help of introducers Financial Inclusion of hitherto excluded

23. RSBY – Health Insurance Scheme Annual coverage of Rs 30,000 (US$650) for a family of 5 Transportation charges of Rs 1,000 (US$22) per year; Pre-existing diseases covered from day 1; 1day pre and 5 day post-hospitalization covered No age limit. Funding: Governments pay the premium Beneficiary pays Rs. 30 as the registration fee per year. Each enrolled beneficiary gets a biometric smart card; Beneficiary can visit any empanelled hospital Beneficiary is provided cashless treatment; Hospital submits paperless claims to the insurance company

24. Swarna Jayanti Shahri Rozgar Yojana (SJSRY) Skill is what differentiates occupationally vulnerable from non-vulnerable. Better skills lead to decent work, enhancement in wages and improved self-esteem Training provided in variety of service, business and manufacturing activities from institutions. Budget: Rs 10,000 per beneficiary; Duration up to 3 mths Individual Counselling and Enrollment through the single window Facility Centers 24

25. Micro-Finance, Thrift & Credit Cooperative 100,000 vulnerable women to be enrolled as members of Thrift & Credit Society over 5 years Range of financial services to poor women at reasonable terms Financial literacy training to members and non-members Future : Bank linkages for addl. resources, interest subsidy schemes and capacity building

26. WASH Initiative Awareness generation in the community about water, sanitation and health & hygiene: Personal Hygiene, Safe Water Handling, Water Purification Techniques, Proper Hand washing Technique, Importance of Toilet Usage, Prevention of Open Defecation Creation/upgradation of water and sanitation infrastructure on the basis of need assessment through resource mapping involving local Bodies Promotion of safe drinking water in vulnerable areas through training and awareness Capacity Building of stakeholders Development & Circulation of IEC material

27. Integrated Project For Homeless Homeless resource centre Community Kitchen Health camps A Homeless being given a Unique Identity Card

28. Promoting Health and Hygiene Awareness for improving Menstrual Hygiene Providing low cost sanitary napkins IEC Campaign

29. “Awaaz Uthao” Campaign To make the state safe for women Women’s Collectives formed Stake holders Committees formed

30. Cash Subsidy in lieu of foodgrains 200,000 households identified under the vulnerability criteria and who do not get subsidized foodgrains are being given a cash subsidy of Rs 600 per month. As cash is being transferred into bank accounts it has led to financial inclusion. The Unique identification number is being used

31. Rating/Accreditation Unit Objective of the Rating/Accreditation System - to evaluate the NGOs on the following 4 parameters Governance & Accountability, Transparency, Organizational Capacity and Program Implementation & Effectiveness

32. Monitoring, Accountability & Transparency Management Committee Mother NGOs District Units Program Management Unit Officers & Accountants Govt. Audit 3 rd Party external Audit by Chartered Accountant Firms. Within purview of Right to Information (RTI) Act. A responsive Grievance Redressal Mechanism.

33. The Road Ahead Unique Identification of beneficiaries Targeted delivery of public services to the unreached Further strengthening of Health, Education and Women’s Empowerment Programmes Taking economic empowerment to new heights through SJSRY, RSBY, SHGs, SEWA Programs Food Subsidy Program 33

34. Recognition “ I am pleased that Mission Convergence is focusing on improving deliverability…it will promote implementation in a transparent manner…this is important for eliminating corruption and for ensuring full benefits reach the people…” 34 Former President of India Mission won (CAPAM) International Innovations Awards 2010 United Nations Public Service Award 2011 for “Improving Delivery of Public Services”

35. " I will give you a talisman. Whenever you are in doubt, or when the self becomes too much with you, apply the following test. Recall the face of the poorest and the weakest man [Woman] whom you may have seen, and ask yourself, if the step you contemplate is going to be of any use to him [her]. Will he [she] gain anything by it? Will it restore him [her] to a control over his [her] own life and destiny? In other words, will it lead to Swaraj [freedom] for the hungry and spiritually starving millions? Then you will find your doubts and your self melt away. "…………………Mahatma Gandhi. 35

36. Acknowledgement: Initiatives and websites of Govts. of India & Delhi, India