1. Northern Transforming Rail Travel in the North Matthew Worman Stakeholder Manager 11 th April 2016

2. New Franchise launched on 1 April 2

3. The UK’s second largest train operating company Running regional and commuter services across the region Over 5,200 people and growing Franchise owned by Arriva Initial nine year franchise About Northern 3

4. New franchise headlines Over £1 billion of investment Fleet transformation More attractive and coherent services Better customer service More frontline roles 4

5. In the last three months Northern achieved Best ever customer satisfaction Best ever employee satisfaction Best ever stakeholder satisfaction Customer First Accreditation Leaders in Diversity During the previous franchise Customer journeys up by 55% Number of vehicles up by 24% On time percentage from 83% to 91% Carbon footprint reduced by 24% Strong foundations 5

6. Four in 44 1 Faster Journeys 2 New Trains 3 More Seats 4 More Often 6

7. 281 new carriages Train service requirements, expanding in 2017 and 2019 Pacers gone by October 2019 All other trains thoroughly refurbished WiFi and Customer Information systems for all trains 15% more trains than today Fleet transformation 2016-2019 7

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9. Fast, comfortable, inter-urban network Introduced in stages up to December 2019 Connects cities and towns with 85k plus populations (unless served by metro or other franchise) 12 new and upgraded services, most hourly Over 90% operated with new trains 36 Connect Stations Advance tickets Northern Connect 9

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11. 2000 more trains per week – a 12% increase 37% more peak capacity (by December 2019) Faster journey times Better match of train type to service Real focus on running trains on time Delay/Repay launched 24hr Customer Experience Centre Better Services 11

12. Investment £38m Improvement fund Consistency Staff and passengers can report faults Sustainability Station Green design features LED lighting Service Staffing provided at 45 currently unstaffed stations Extension of staffing hours at 54 stations Video Help Points at 447 stations Station Improvements 12

13. Tickets Off Peak Fares Flexible Carnet via App Discounted Advance Purchase Fares – buy 15 minutes before boarding Buying a Ticket Ticket buying facilities at 243 more stations covering all stations with >3000 passengers per year Payzone Print at home M Tickets Value for Money and Choice 13

15. Devolved New franchise management with Rail North Regional structure for local engagement Partnering Alliancing with Network Rail Whole industry best solutions Inclusive Community links Diversity Forward thinking Building a sustainable legacy Looking to develop beyond bid and Franchise Agreement Helping Transport for the North with its future vision Approach 15

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17. Thank You 17