1. Second Victim Milford Regional Medical Center

2. Recognizing the Need Major Adverse Event Schwartz Rounds

3. Before

4. Building the Program Grass roots effort Senior leadership support Multidisciplinary team Rob &Deploy Education Marketing MITSS Medically Induced Trauma Support Services

5. After

6. Lessons Learned Recruitment Define boundaries Complex call system

7. Peers Supporting Peers Our Mission: To promote a culture of sensitivity by providing care, support and respect to caregivers involved in a stressful or adverse event.