1. Recruiting and managing agents Niki Jones, Compliance Manager Anglia Ruskin University

2. Forming new relationships Recruitment potential (Country Development Manager) –Recruitment proposal –Sample advertising and marketing materials –Preliminary discussion of targets –Local feedback Verification (Compliance team) –Copy of company registration/licences –References: one from a UK University, or two from other institutions

3. The contract Standard University supplier agreement, with two schedules –Key responsibilities –Payments Open ended, though subject to our annual review process ‘Recruitment Agent Handbook’ –Information and key documents –Expectations from both sides

4. Supporting our agents Relationship management –Visits –Regular contact –Marketing materials –Managing expectations (on both sides!) Weekly newsletter –Tier 4 changes –University news –Policy updates/reminders Agent Conferences – UK and South Asia

5. Developing the relationship ‘Preferred’ agent Advertising/marketing spend Funding for dedicated members of staff Bonus structure Holding deposits English language testing?

6. Reviewing the relationship Annual review process –Performance against targets –Visa refusals –Completion rate/withdrawals –Student/staff feedback Will result in one of three outcomes: –Continuation of open ended agreement –Extension for one year only –Termination of relationship Ad hoc reviews –In the event of concern or complaint

7. Ending the relationship Contract requires a one month notice period, except in circumstances of a material breach of agreement Usually ‘winding down’ rather than a sudden halt Commission paid for applicants/students already in the system Open door for the future?

8. Looking forward New contracts specifically for recruitment agents –Replacing the ‘expectations’ element of the Recruitment Agent Handbook –Covering Tier 4 elements, such as refusals and completion rates/withdrawals –Including the annual review process More training, especially for our biggest agents New bonus/incentive structures