1. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC

2. Creating a Comprehensive Coaching Program Transform your Business and its Bottom Line

3. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Webinar Objectives How to Harness the Full Power of Coaching Distinctions between Coaching and Mentoring Key Elements You Must Include in a Successful Coaching Program Bust some Myths about Who Engages in Coaching Characteristics of a Great Coach Advantages and Disadvantages of Inside Coaching Resources vs. Outsourcing

4. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC On a Scale of 1 – 5 How Well are You Utilizing Coaching In Your Organization Now? A = 1 B = 2 C = 3 D = 4 E = 5

5. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC We’ll Work From 3 Basic Assumptions People want to feel like they are: Doing a good job Part of something bigger than themselves Respected, Trusted & Appreciated BE KNOWN & ACKNOWLEDGED!

6. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Traditional Coaching Model Get Specific Make a Plan – Employee Action Plan Follow Through

7. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Employee Action Plan Able & Willing Issue KSA or Attitude Action

8. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Elements of a Good Traditional Coaching Session If your coaching session is conducted to address poor work habits such as continued lateness Describe the poor work habit observed. Explain why it is concerning Ask why it occurred and listen non-judgmentally to the explanation. Ask for ideas. Discuss each idea and offer your help. Agree on specific actions to be taken and set a specific follow-up date. Document the conversation. Give one copy to the employee and place another in the employee’s file.

9. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Coaching Can be Much More Powerful ! Use beyond correction & discipline More than one conversation Go beyond explaining what needs to be done Include mind set changes Create a positive perception How Many People Go to the Gym As Soon as Their Dr. Tells them to?

10. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Why is it Important to Coach? Your success depends on developing employees! Attracting and retaining the best employees Employees who feel supported are inspired to work to their greatest potential Prepares both the employee and the organization for the future Transforms relationships Communicating improves exponentially Creates a culture of accountability

11. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Coaching vs. Mentoring Mentoring Only most talented Centered on Org. Knowledge Access to Relationships and Responsibilities Focus on Improving individual’s Success w/in Organization Emphasize Company Values Usually formal & structured Mentor uses personal knowledge & experience Mentor value driven by position, usually higher seniority and/or higher level in organization. Coaching Open to all Centered on Self-Awareness Building Individual Skills Impacts Coachee and those around them Focus on removing barriers to success; false beliefs, bad habits, fears, skill gaps Creates Personal Clarity and Focus Designed around varying needs Coach does not need industry or organization knowledge.

12. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC What is a Coach? Teacher Confidant Helper Partner Listener Action Planner Encourager Advisor Guide Consultant Empathizer w/o Judgment Thesaurus.com & Kirsten

13. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC A Coach is NOT… Leading Managing Instructing Making Introductions Mandating Disciplining

14. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Think Beyond the Trends All Managers Should Coach Ideally, a Manager Should Not Be the Only Coach There is HUGE Value in Creating Coaching as a Separate Role

15. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Outcomes I’ve Helped Clients Achieve Financial Turn Around while Re-igniting Passion for the Work Family Business – Repairing Family Relationships while Creating a Design for the Future of the Business Defeating the Drama within a Dysfunctional Team Improved Communication between Leaders Help Leaders overcome Micromanaging, Anger Challenges, Procrastination, Delegation Issues Improve Customer Service Improve Employee Retention Address People Problems

16. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC A Coach’s Role Sounding Board Place to Vent Time to Think, Prioritize, Gain Clarity Provide a New Perspective Find Objectivity Reality Check Beliefs Empower – Find Opportunities for Positive Impact Help Create Strategies to Improve Communication & Address Relationship Challenges

17. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Expanded Coaching Role Good to Great not just Poor to Average Employee Defines what’s Most Important Full Disclosure Vulnerability Transparency Strategies to Improve Ongoing Struggles, which May Include their Manager

18. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Focus Far Beyond Strategic Thinking Executive Presence Organizational Effectiveness Conflict Management Team Development Interpersonal Skills Effective Communication (both interpersonal and professional) Performance Management Change Management Self-awareness On-boarding

19. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Coaching Model Awareness – What and Why? Motivation - Impact Change – How Execute Accountability Celebrate

20. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Broader Coaching Model Listen to What Happened Ask Why Test for Fact vs. Assumption, Excuses, Fears, False Beliefs Create Awareness Design New Strategies & Mind Sets Create Action Steps to Practice, Try New Mind Sets, Bust Fears Accountability and No Excuses

21. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC B ust Fears False Beliefs Excuses Assumptions

22. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC A Good Coach A good Coach Does Not Need… To be right To be the expert To know the “right” answer To be in control To “fix” it To heal it or make it better

23. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Coaches Must Be Trained to: Understand different Perspectives No Judgement No Assumptions No Defensiveness Don’t Take Things Personally Give Grace and Have Patience Share Reality Gently Help Remove Barriers No Personal Agendas Hear through Pain and Emotions Guide to Self Awareness Co-Create Strategies Have Empathy Ask Powerful Questions Provide Accountability

24. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC A Coach Can Be Internal Coach External Coach

25. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Internal vs. External Coach Internal Knows organization well Can view performance personally Can hold accountable Accountability May include Discipline May be Part of the Challenge More Difficult to be Fully Transparent Can Feel Personal External Feels Safer - Confidentiality Clear separation from discipline process Accountability comes from the relationship Self reporting Objective Not Personally Involved Full Disclosure is Easier

26. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Ask Again: On a Scale of 1 – 5 How Well are You Utilizing Coaching In Your Organization Now?

27. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC The Big Question….. What will you do differently starting now?

28. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC No Strings Attached Consultation – Kross@FocusForwardCoaching.com Kross@FocusForwardCoaching.com – 586-558-6683 Mention this Webinar

29. Copyright Kirsten E. Ross, Focus Forward Coaching, LLC Thank You! How Can I Help? Kirsten E. Ross, MLIR, SPHR www.FocusForwardCoaching.com Free Leadership Tips: DefeatTheDrama@aweber.com DefeatTheDrama@aweber.com 586.558.6683 Kross@FocusForwardCoaching.com “Defeat the Drama” DefeatTheDrama.com Available on Amazon.com