1. Microsoft Software Assurance: Upgrades and More With Microsoft’s Gregor Kneitz

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4. Microsoft Software Assurance: Upgrades and More With Microsoft’s Gregor Kneitz

5. Presenters Becky Wiegand TechSoup Facilitator Assisting with chat: Gretchen Deo, Microsoft; William Rames, TechSoup Cameron Jones TechSoup Presenter Gregor Kneitz Microsoft Presenter

6. What Is Software Assurance? – Cost reduction and no-cost benefits – Volume Licensing Service Center Review of Key Benefits – New product versions, Enterprise – Virtual and Roaming Access, License Mobility – E-Learning, Home Use, Languages Renewals or Requests? Cost-Benefit Analysis Today’s Agenda:

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9. Software Assurance Overview Gregor Kneitz, Senior Product Manager SA Microsoft Corporation

10. What Software Assurance Is Today Software Assurance for Volume Licensing helps boost organizational productivity with end-user training and the latest Microsoft software releases and unique technologies, plus support for virtualization, all in one cost-effective program.

11. Putting Software Assurance to Work Plan New Product Versions Use System Center Advisor MDOP: Desktop Management TechNet E-Learning for End Users Office Home Use Program Cold Back-ups for Disaster Recovery Deploy Services E-Learning for End Users Office Home Use Program TechNet Technologies License Mobility Windows Enterprise Windows Virtual Desktop Access MDOP: Deployment Tools Office Multi-Language Pack Office Roaming Use Rights

12. Software Assurance Reduces Costs Per User Annual IT Labor Cost per User in $US Source: IDC, Whitepaper: The Business Value of Software Assurance July 2011IDC, Whitepaper: The Business Value of Software Assurance July 2011 Annual Savings of $353 per User Average cost per user without SA Average cost per user with SA Analyst Study Finds Annual IT Labor Costs Saving of $353 per user

13. Software Assurance Benefit Administration Volume Licensing Service Center (VLSC)

14. Software Assurance Benefit Administration Volume Licensing Service Center (VLSC)

15. Software Assurance Benefit Administration Example for access process to a SA Benefit: HUP (Home Use Program) for Microsoft Office -SA Benefits Adminitrator activates benefit in VLSC -Defines qualifying domains (i.e. @contoso.com) -Generates program code (i.e. 123ABC) -SAB admin sends code and HUP website address to qualifying organization members -1:1 entitlement, 1 HUP entitlement per Office license under active SA -Users access HUP website from home computer -enter their e-mail adress and the program code to log in -Pay program fee with credit card -Download or order Office media -Users install Office their home computer -Home License valid as long as SA active

16. Key Benefits of Software Assurance Gregor Kneitz, Microsoft

17. Customers can upgrade to new versions of licensed software made available during their term of SA coverage For any underlying licensed product with SA coverage, customers have the right to upgrade to the new version, and run it in place of the underlying licensed product Customers who acquire perpetual licenses through SA can deploy upgrades after their SA coverage has expired New Product Versions

18. Windows Enterprise Key features over Windows 8 Pro Makes users productive anywhere with DirectAccess™ & BranchCache Enhances security and protect data with BitLocker™ & AppLocker™ Access to MDOP (Microsoft Desktop Optimization Pack)MDOP

19. Microsoft Windows Virtual Desktop Access and Office Roaming Use Rights Windows Virtual Desktop Access lets you access virtual desktop environments from Software Assurance-covered PCs, and allows the PC’s user to remotely access their virtual desktops from third-party devices such as personal PCs and hotel kiosks. Roaming Use Rights for Office, Project and Visio allow users with Software Assurance on Office, Project, or Visio to remotely access their software on their virtual desktops from third-party devices such as home PCs and internet kiosk. Virtual Desktop Environment Primary User Rights for single user on any device Larry’s Work PC Larry @ Hotel Larry @ Home Larry @ Coffee shop Personal Laptop Home PC Public Kiosk

20. Customers can move Application Server workloads from on-premises to Service Providers at any time without additional licensing Available for the following: SQL Server, Exchange Server, Lync, SharePoint Server, Dynamics CRM, System Center Servers Extends the value of your server application license by deploying them on- premises or in the cloud License Mobility through Software Assurance

21. Offers over 1,500 hours of self-paced, interactive training designed primarily for end-users, delivered via Internet or intranet Customer gets training that maps to their SA purchases: Applications, Systems, or Servers Support ongoing skills development and helps ready employees for using new software Over 1,500 course hours available through SA including courses on Office 2010 & Windows 7 E-Learning

22. Gives employees the latest version of the Microsoft Office suite to use on their home computer through a low-cost download. Home Use Program Pricing and Support License/download: US$9.95 Back-up Media: US$12.00 Phone & Email Purchase Support Phone and Web Software and Installation Support Products Office Professional Plus 2010 Office Language Packs 2010 Office 2008 for Mac Visio Premium 2010 Project Professional 37 Languages

23. Window Enterprise includes the Multi-Language User Interface (MUI) enabling you to rollout the same multi-language desktop image across your organization, and further standardize support for users with different language needs. Windows Multi-Language User Interface and Office Multi-Language Pack The Microsoft Office Multi-Language Pack enables you to deploy a single Office image with support for 37 user interface (UI) languages, and equip individuals who create or edit content with powerful proofing tools and self-help features.

24. Renew or Request? Cameron Jones Program Director, TechSoup

25. Renewing Software Assurance Benefits Can only be done through a Microsoft reseller: – Charity Open Licensing (where Charity Open Licensing is available), or – Commercial Open Licensing (in countries where Charity OLis not available). The renewal must be completed before the SA expiration date for that product (listed in VLSC) Renewals are done on a per-product basis You must renew a minimum of 5 licenses at a time Renewals are granted for 2 years The cost to renew is approximately 1/3 of the Charity or Commercial Open Licensing listed FMV of the product (Charity Open Licensing will likely be cheaper than Commercial Open Licensing) You will need the product’s Authorization Number, the date the SA benefits expire (both available from VLSC), a credit card, and email Renewed benefits take three to five business days to appear in the VLSC

26. Renewing Software Assurance Benefits: U.S. Test Case Contact Selected a reseller from the Microsoft Open License for Charities Resellers pageMicrosoft Open License for Charities Resellers Contacted them by phone to get a quote on the SA renewal price for each product Price Quote Confirmed verbally the products we wanted to renew SA benefits for and provided a credit card number and email address Confirm Order The reseller emailed an invoice within 48 hours requesting approval to charge the credit card for the amount listed on the invoice Renewal Approval was sent by email and the renewal appeared in our VLSC account 3 business days later TechSoup renewed SA benefits for 5 Office Professional Plus 2010 licenses. The renewal price per license was $47, so the total came to $235.

27. Renewing Software Assurance Benefits: Cost Benefit Analysis Why renew Software Assurance? – Discontinued product (no longer able to order new licenses) – No allotment available to request more licenses Cost/LicenseTotal Min Cost Office Pro Plus 2010 - Renewal$47.00$235.00 Office Pro Plus 2010 - Donation$32.00

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29. Resources and Appendix

30. Software Assurance Resources Software Assurance (Microsoft) Software Assurance Volume Licensing Service Center (Microsoft) Volume Licensing Service Center Software Assurance Benefits (TechSoup) Software Assurance Benefits Microsoft Software Donation Program (TechSoup) Microsoft Software Donation Program Guide to the Microsoft Volume Licensing Service Center (TechSoup) Guide to the Microsoft Volume Licensing Service Center Rules, Eligibility, Restrictions (TechSoup) Rules, Eligibility, Restrictions

31. Acquiring Software Assurance Open, Select Plus Enterprise Agreement and Open Value New PCs and Equipment Software Assurance *Availability varies by region. Microsoft financing is available for any of the above licensing options*

32. Microsoft Desktop Optimization Pack Available as an optional subscription, MDOP includes: Application Virtualization (App-V) Enterprise Desktop Virtualization (MED-V) Advanced Group Policy Management (AGPM) Diagnostics and Recovery Toolset (DaRT) Microsoft BitLocker Administration and Monitoring (MBAM) Microsoft Asset Inventory Service (AIS) On average, companies experienced discounted benefits of $1,372 per PC over a three-year period at a total discounted investment of $255 per PC. IDC White Paper: Expanding Business Benefit and Lowering Costs Through Desktop OptimizationIDC White Paper: Expanding Business Benefit and Lowering Costs Through Desktop Optimization

33. System Center Advisor Cloud service helps reduce downtime and improve performance through remote monitoring and diagnostics. Resolve issues with access to historical configuration data Share data internally or with Microsoft support to accelerate resolution Get rapid access to guidance, information and peer advise on known issues Know current state and get suggestions for improving availability Reduce downtime with update notifications keyed to your server configuration Enhance collaborative problem solving by giving IT Pros access to centralized data Gain increased awareness of server state Resolve issues before they become critical Remotely assess and understand server configurations Quickly resolving server issues Reducing server downtime Proactively avoiding problems

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