1. Recruiting Training and Motivating Staff Unit 23

2. The Big Picture.. This section looks at recruiting, training and motivating staff in the business. It look at the whole recruitment process from advertising the vacancy to motivating staff who work in a business

3. Key Terms Job Advert – the business advertising a job vacancy Job Applicant – a person who shows they would like to work for a company in a particular role. Job description – describes the main duties of the job and the status in the organisation. Person Specification – a profile of the type of person the business is looking for. Application form – document to be filled in with personal details. Curriculum Vitae (CV) – a list of personal details of and work experience, qualifications, hobbies and interests and referees of a person.

4. The stages in Recruitment. Job Advert – A job advert is the first thing to tell prospective employees that there is a vacancy. It gives a brief description of the job and the sort of skills and experience that are required, it could also include details of the job like the rate of pay and hours. Jobs can be advertised in different places, for example the local newspaper, job centre or on internet websites.

5. Job Particulars Job particulars – the job particulars usually give information about the business and the job. The information is more detailed than in the job advert, it may give a brief history of the business what it would expect from a successful applicant, and may give the conditions of work including the hours of work, rate of pay and holiday entitlement. It also explains how to apply for the job.

6. Job Description A Job description sets out what the person appointed to the job will have to do. It details all the roles and responsibilities for the job, the position in the company and who the person will be responsible to.

7. Person Specification The Person Specification is a description of the sort of person who would be suited to the job. It will also say what skills and experience are required to do the job.

8. CV’s and application forms An Application form is a form which has to be completed by all the applicants for the job giving details about themselves, qualifications and experience. A Curriculum Vitae (CV) is a and a letter can take the place of an application form. The CV has all the personal details, qualifications, work experience and contact details for referees.

9. Once the job has been advertised… Once the job has been advertised and the applicants have been sent the Job particulars, job description, person specification and completed either the application form of returned the CV and covering letter the selection process can start to take place.

10. Selection The selection process is about choosing someone to fill the job. When more than 1 person applies for a job there needs to be a selection process. The selection criteria varies from business to business, it will usually be on qualifications, experience and the quality of applicants. The selection process leads to candidates being shortlisted. After being shortlisted, candidates are invited for interview. By asking questions at the interview the employer can find out weather the candidate would be suitable for the job, especially their communication skills. The last stage of the selection process is to take references – there are reports on the candidate from their current or most recent employers, and a character reference.

11. Training Staff In the modern world of work, it is important to keep the employees trained in the skills that they need to do the job. There are different types of training:- On the job training – this is training workers in the workplace. Usually one member of staff training (showing) another what to do. Off the job training – this is where employees are taken away from the work to be trained.

12. Skills VS Attitude The SKILLS of an individual are only part of what makes a good employee. Equally important is the ATTITUDE of an employee. For example, does an employee work hard? Are they honest? Are they positive and loyal to the business? Are they a good team worker? OR Do they ‘slack off’ at the smallest at the smallest excuse? Are they always complaining about their work? Do they do the bare minimum at work? EMPLOYERS OBVIOUSLY WANT TO EMPLOY PEOPLE WITH EXCELLENT SKILLS AND ATTITUDE.

13. Motivation The ways in which a business treats it staff has a very important impact on attitudes and motivation. MOTIVATION is about the ways in which it can encourage its employees to give their best to the business, encouraging them to be committed to doing what they do to the best of their ability – all the time. Well motivated workers are more likely to work hard. HOW can a business motivate its workers? Produce a mind map with your thoughts.

14. Motivation mindmap. Motivating Employees Pay a fair wage Decent working conditions Keep the workers informed about decisions in the business Give worker the power to organise their work in the best way Be considerate of the employees needs Be consistent in how staff are treated

15. The Laws Workers have considerable rights in Law. Over the years the Government has passed legislation (Laws) that protect workers from unfair practices by employers. There are a number of Rights that the Laws give to workers. Task Find out what the Laws are that protect workers/and employers.

16. Group work Each group will need to teach a lesson on one of the Laws. Discrimination at Work Act Health and Safety Act Trade Unions Working time Directive A PowerPoint to say what it is and what is covered and a way of testing the knowledge you have taught.

17. The Laws Appointment and Training - Workers can not be discriminated against on the basis of age, sex, race or disability. Protection at Work – The Laws say that workers must be paid the same for doing the same job and must be paid regularly according to their contract of employment, which also states holiday entitlement. There are also Health and Safety Laes to protect employees. Leaving work – workers are protected from unfair dismissal by law and con not loose their job without good reason. Other Rights – There are also Maternity rights and Paternity rights to consider as well as EU directives on time and hours worked.

18. Review questions 1What is meant by the term ‘job description’? 2What is meant by the term ‘person specification’? 3What is meant by the term ‘curriculum vitae? 4State two reasons why it is important for businesses to conduct interviews of applicants. 5What is meant by the term ‘on-the-job training’? 6What is meant by the term ‘off-the-job training’? 7State four ways a business could try to motivate its staff. 8‘Bridget has a really positive attitude.’ Explain why this might be important to a business. 9State four ways that a business cannot use to discriminate against applicants or its workforce. 10Explain the steps a business might take to recruit and select a web designer.

19. Homework Unit 23 Homework