1. Employability Skills Meeting Etiquette Career Education and Work 13.2.11.E Demonstrate, in the career acquisition process, the application of essential workplace skills/knowledge How will a company operate if no meetings were conducted?

2. Vocabulary Etiquette Agenda Minutes Participation Facilitator Objective

3. Why Meetings? 11 Million meetings daily (USA) Average business person attends 61.8 meetings per month 91 % of business professionals admit to daydreaming in a meeting 39 % admitted to dozing in meetings

4. Meetings Getting married…priest, DJ, caterer, photographer, etc. Occupational advisory meetings Faculty meetings Wal-Mart management – daily College – open house meetings Job interviews Parent teacher conferences Doctor’s appointment – MRI - ACL tear Buying a house – meeting with realtor AA Weight watchers Iraq War Penn Aqua Club

5. Meetings Informal – Borders – book club last night – Huddles – football Formal – Lifeguards in Fort Lauderdale each day – Board of directors – Entertaining a client

6. Factors for Conducting Effective Meetings All team members must have an opportunity to participate in the meeting. There should be a designated leader or facilitator. The goals or objectives of the meeting should be clearly stated, preferably on an agenda.

7. Effective Meetings cont… There should be set times for the beginning and ending of the meeting and those times must be adhered to. Agenda should be distributed The meeting should remain focused on the agenda. Decisions and assignments as a result of the meeting should be clearly defined and communicated.

8. Agenda Participants names Purpose Meeting date Place Approval of last meeting Old business New business Announcements Date of next meeting Adjournment

9. Meeting Agenda A listing of the steps and activities in the order that they occur Use the meeting purpose to determine the discussions and/or activities Review the agenda with participants for any upgrades Should consider making the last step on the agenda “Audit the meeting and provide feedback” – Opportunity to check and see if the meeting objectives were met – Opportunity to find out how the participants felt about how the meeting went

10. Your task Create the agenda for an upcoming meeting with your family/parents

11. Non-Verbal Behavior Eye contact Body posture Distance/contact Gestures Facial expressions Voice tone, inflection, volume

12. The Three Types of Meetings Most team meetings can be classified into one of three types based on the purpose of the meeting: – Information giving – Information taking – Problem solving

13. Information Giving Meetings Leader does most of the talking Purpose is to provide clear and complete information Leader may present facts, demonstrate a work procedure, introduce new policy, or give a motivational talk Information must be well-organized, concise and understandable Questions and group discussions are usually helpful

14. Information Taking Meetings Sometimes called an advisory meeting Leader or team is seeking data, ideas, facts or opinions Senior trip in the Spring….Where do we go? Team members draw upon the knowledge, experience, and insight of those in the meeting Open, honest discussion is essential to the success of an information taking meeting All team members encourage discussion and ask open-ended questions

15. Problem Solving Meetings Require back and forth communication between team members The necessary background information is provided Team members suggest ideas and explore possibilities

16. Example of an Agenda Opening Statement – State purpose and/or objectives of the meeting Problems to be discussed Use problem solving model to solve problems Review task assignments Summarize Set date for next team meeting After Action Review

17. Meeting Norms & Guidelines Operational (Guidelines) – Start/Stop on time – Publish minutes – Rotate Roles Leader Scribe – Set Objectives Behavioral (Norms) – Have fun – Respect others – Support Team Decisions – No interruptions – Norms & guidelines set the tone

18. Practical Needs Do’s – Provide a comfortable environment – Focus on the meeting topic – Finish on time – Meeting the practical needs of participants will aid in keeping them focused on the purpose Don’ts – Do not stray from the meeting topic(s) – Do not run over established time – Do not conclude the meeting until objectives are met or this will result in frustration for the participants.

19. Personal Needs Do’s – To feel valued and respected – To be listened to – To have a chance to contribute to the discussion – Meeting the personal needs will commit the participants to the agreed upon actions Don’ts – Do not focus on your own ideas and accomplishments – Do not interrupt other participants while they are speaking – Do not forget that your participants value their time

20. Maintain or Enhance Self Esteem Listen and Respond with Empathy Ask for Help and Encourage Involvement Be Specific and Sincere

21. Maintain or Enhance Self Esteem People need to feel good about themselves People need to feel that their opinions and ideas are valued People need to feel that they are respected and important in the process

22. Tips for Maintaining or Enhancing Self Esteem “That’s a good idea” “I really appreciate that” “Thanks for taking the time” “Thanks for having that handy” “Congratulations”

23. Listen and Respond with Empathy Showing you understand is the heart of open two way communication Show understanding of participants’ feelings Reinforces good feelings and helps the participant feel valued

24. Tips for Listening & Responding with Empathy “I understand how disappointing (satisfying) it can be to…” “I can see why you feel that way. It can be …when…” “I’d feel…too, if…happened to me.” “Something like that happened to me once. I understand how you feel.” ______________________________

25. Ask for Help and Encourage Involvement Encourage your team members’ contributions (their help generally leads to better ideas, solutions, and decisions) Demonstrate to your team members that you value their experiences and expertise Involvement and participation help accomplish the tasks Asking team members for ideas and opinions encourages them to take responsibility

26. Tips on asking for Help and Encouraging Involvement “What did you have in mind?” “How do you think we should handle that?” “You have had some excellent ideas in the past. Would you help us with this problem?” “Could you help put some of these ideas into action?”

27. Be Specific and Sincere This will give you more credibility with your participants Be specific, using details, with your acknowledgements of accomplishments People want to be praised, but only for the things that are important to them Compliment your participants when they deserve the compliment

28. Be Specific and Sincere Not just “Thanks for a good job”…but “I appreciate the work you did on the Quality Project. Moving the stops on the fixture was a great idea!”

29. Process Guidelines Check for Understanding – All team members understand the discussions – Techniques for understanding include Summarization Restating Confirming Questions for clarification – Increase participation – Avoid backtracking and confusion

30. Process Guidelines… Make Procedural Suggestions – Use to get meetings back on track – Makes the most efficient use of time, resources and team members contributions – Addresses how a meeting should be organized – Procedural suggestions are most effective when phrased as questions

31. Your Task Create the agenda for the meeting Develop the plan for the school trip Write minutes of meeting

32. Your job is to plan the senior trip for June of 2015. Some questions you will have to answer are: – Where are you going to go? Who decides? – For how many days? – What is the cost going to be? Transportation, food, lodging, entertainment, etc.