1. Presentation on Integrated Community Service Centres (i-CoSCs) HIMACHAL PRADESH Presentation by Department of IT, Govt. of HP at Shimla

2. About i-CoSC Scope District Shimla (including District Headquarter, all Tehsils/ Sub-Tehsils and Sub-Divisions) Target population 721745 Stakeholders of the project Citizens, State Government Departments and Institutions of Local Self Government (PRIs, ULBs) Implementation mechanism In-house with PPP wherever volumes of transactions make it feasible Type of access to services Web Portal, Community Service Centres & Touch Screen Kiosks

3. Project Objectives  Extension, upgradation and integration of services  Improvement in the quality of services by re- engineering the administrative processes  To ensure greater transparency, efficiency, objectivity, accountability and speed  Facilities to the farmers and villagers about latest techniques, advice for their problems, new technologies etc.  Direct participation of the masses in governance

4. Project Strategy  Most citizen centric services of various levels (viz. District, Sub-Division, and Tehsil) will be available across all tiers of administration  PPP model to be implemented at the District/ Sub- Division level by adopting a competitive bidding process  Documents to higher level will be scanned and sent electronically after standard check-list is filled.  Touch screen kiosk at each i-CoSC Centre : no charges for accessing information

5. Architecture of i-CoSC Leased/ Dialup Lines of 1/2 Mbps Centre at District Level Centre at State Level All Districts Leased/ Dialup Lines of 128 Kbps Centre at Sub- Division Level Leased/ Dialup Lines of 64 Kbps Centre at Tehsil/ Sub- Tehsil Level Centre at Tehsil/ S- Tehsil Level All Sub-Divisions All Tehsils

6. Workflow in i-CoSC  Certificate/ License +Service Charges If service can be provide d there itself? e-Kiosk Yes i-CoSC Server To access information  Citizen Status conveyed/ service provided to the Applicant No Scan Documents & transmit to office concerned  i-CoSC at Sub-Division/ DC Office Process the request & send back the Status Internet/ Intranet Application & documents  Citizen  i-CoSC at Tehsil Scrutinise Documents update database issue Update database of the concerned department for the service availed Department Server

7. Model of Project Services Efficient & Xsparent Interface with the Govt. Socio Economic Progress Income Generation Quality of Life e-Governance Activities Education, Health, Extension Services G2B Services, Market Information Edutainment, Training

8. Categories of Project Services  Certificates  Revenue, Agriculture/ Horticulture Services  Licenses/ Permits  Utility Bill Payments  Social Services  Government to Business  Grievances  Electronic Filing of Returns  Public Information/ Utility  Application Forms and Affidavits  Miscellaneous Services like Internet, Email etc.  Information about various Govt. Schemes

9. Project Timelines Sr.ActivityNo. of Months (T= Jan 2005) 1.Needs assessment in areas selected as pilot sitesT + 2 2.Study/ Design, business process re-engineering and Development of Software and Web portal for i-CoSC project T+1 to T+12 3.Backend Hardware purchase and Data EntryT+4 to T+10 4.Identifying the location, floating RFP and building i-CoSC centresT+2 to T+11 5.Procurement and installation of Hardware/ Software for i-CoSCT+5 to T+12 6.Training/Change Management/ Capacity BuildingT+8 to T+12 7.Installation of leased line connectivity & testing for backbone performance from i-CoSC to State Headquarter T+10 to T+14 8.Testing of s/w with connectivity from Departmental Servers and trial runs (POC) T+11 to T+14 9.Review of Pilot/ POCT+14 to T+16 10.Full Rollout of ProjectT+15 to T+17 11.Feedback and enhancementT+17 to T+18 12.First Assessment of Project by external agencyT+18 to T+19

10. Project Cost - Abstract Sr.ItemNo.Amount 1Procurement of Hardware and system software for iCoSCs 84326071 2Procurements for Departments involved in i-CoSC Project 94892103 3Software Development cost91500000 4Web Portal for Integrated Services-1500000 5Data Entry cost for various departmental activities 91350000 6.Citizen awareness programmes/ training for employees (including change management) -600000 7.Contingency for Traveling, Transportation, Surveys and field visits and unforeseen expenditure -831826 Total:15000000

11. Achievements Sr.ActivityStatus 1. Need Assessment in areas selected as pilot sites Completed (People are willing to pay user charges if the services are provided efficiently, in an Integrated manner, at their doorstep) 2. Study / Design Workflow of i-CoSC has been completed Business Process Re-engineering Process Re-engineering of Land Records, Registration of Deeds and other services like issuance of various certificates have been done Development of Software Softwares for Revenue Records, Deed Registration, Certificates/ Licenses, Employment Registration, Job Portal, Welfare Schemes (Pension, Senior Citizen/ Disability I-Card, Old age Pension), Mandi Rates, e-Registration of Electors, Issuance of Certificates (e-Pramaan), Web-interface for Pensions, Examination Results e-Pension and Food & Supplies have been developed and implemented. Additional applications like remedy for crop diseases, HRTC online booking, monitoring of works etc. are being developed. Saarthi and Vaahan of national level are being used in 35 Centres already after customisation for H.P. Municipal Corporation’s website will be soon converted in to an interactive portal. Utility Bill payments, ULBs & Integrated Web portal for i-CoSC project Three rounds of meetings have been held with the Banks Telecom Companies, HPSEB, MC Shimla etc. and a Core Group is working on exact architecture to ensure that database is updated all across and reconciliation issues are addressed.

12. Achievements Sr.ActivityStatus 3.Backend Hardware purchase 1. Departments Covered (under i-CoSC fund) - Need Assessment Survey - Directorate of Health - Urban Local Bodies & Municipal Corporation - Labour & Employment - Social Justice & Empowerment - Municipal Corporation, Councils & Nagar Panchayats - Touch Screen Kiosks - i-CoSC Centres hardware, software and site-preparation Total expenditure incurred so far = Rs. 59.50 lacs

13. Achievements Sr.ActivityStatus 3.Backend Hardware purchase2. Departments covered by State Government (other sources) - Revenue - IPH & PWD - Industries - Information & Public Relation - Treasury - Panchayati Raj & Rural Development - Food & Civil Supplies - Election - Statistics Department - Labour & Employment (Excluding Shimla) Total expenditure incurred so far = Rs. 26.69 Crores

14. Achievements Sr.ActivityStatus 4.Identifying the location Locations for creating i-CoSC centres have been identified Floating RFP RFP for manpower is being finalised Building i-CoSC centres Money has been released to District level e-Governance Societies from State funds 5.Procurement and installation of Hardware/ Software for i-CoSC Services pertaining to Revenue, Deed Registration, Certificates/ Licenses, Employment Registration, Welfare Schemes (Pension, Senior Citizen/ Disability I-Card, Old age Pension), Mandi Rates, e-Registration of Electors are being provided at 11 locations out of 17 in Shimla District. Additional Hardware (PCs, Printers, Kiosks etc.) has been procured for front-end operations (i-CoSC counters) 6.Training/ Change Management/ Capacity Building Training to Government Officials is being provided at H. P. Institute of Public Administration and DOEACC, Shimla and SITEG Computer Centres at Dharmshala and Mandi. Additional Training Centres will be made functional to have a more extensive coverage

15. Achievements Sr.ActivityStatus 7.Installation of leased line connectivity & testing for backbone performance from i-CoSC to State Headquarter RFP of SWAN project has been floated MoU has been signed with bandwidth provider (BSNL). In the first, phase connectivity in Shimla, Mandi & Kangra Districts will be provided down to Tehsil level to run i-CoSC centres 8.Testing of s/w with connectivity from Departmental Servers and trial runs (POC) These activities will be done subsequently (after the completion of Activity 7) Spill over in Time Schedule is due to delay in creation of SWAN 9.Review of Pilot/ POC 10.Full Rollout of Project 11.Feedback and enhancement 12.First Assessment of Project by external agency

16. Achievements – Backend Activities Sr.DepartmentStatus 1. Employment Exchanges Data entry of Central Employment Exchange completed and web portal being developed. Data entry for other Employment Exchanges is in progress. 2. Social Justice & Empowerment Software application developed. ICDS Survey being conducted. 3.Urban Local Bodies Training on Civil Registration Software completed. Application implementation is in progress. 4.Municipal Corporation Customisation of software is in progress. Hardware has been installed

17. Achievements – Backend Activities Sr.DepartmentStatus 5.HRTC Online Bus Reservation Application developed and being implemented. 6.Economics & Statistics Long Term Data (Statistical outline of State) being made available online by developing appropriate software. 7.Agriculture Online Application for Remedy of crop diseases from experts through remote assistance under development 8.Utility Bill Payments Meetings held with Telecom operators, concerned departments (MC, UD, HPSEB and IPH) and Banks. Technical group has been setup and will workout detailed strategy for interface between i-CoSC, participating departments and Banks

18. Services being Offered in Shimla District Sub Divisions: 7 Tehsils: 12 Sub-Tehsils: 5 17 i-CoSC Centres

19. Issuance of Certificates E-Praman software –Various types of certificates like bonafide, caste, domicile, agriculture, income, backward area certificates are being issued Operational at 16 locations viz. Rohru, Shimla (U), Shimla (R), Theog, Rampur, Dodra- Kwar, Kotkhai, Nerwa, Sunni, Chopal, Kumarsain, Tikkar, Nankhari, Junga, Chirgaon and Jubbal

20. Registration HIMRIS (Award-winning) software –Land Deeds/ Property registration Operational at 6 locations viz. Rohru, Shimla (U), Shimla (R), Rampur, Theog and Kotkhai

21. Revenue HimBhoomi software –Certified copy of Record of Rights (Khatauni/ Jamabandi/ Khasra/ Girdawari) Operational at 11 locations in Shimla District viz. Rohru, Shimla (U), Dodra- Kwar, Tikkar, Nerwa, Sunni, Chirgaon, Kumarsain, Jubbal and Nankhari & Theog

22. Licenses/ Permits Vahan & Sarathi software –Driving License, Registration Certificates of new vehicles, Token Tax of Commercial Vehicles, Change of Address (Non-Transport only), Transfer of Ownership of Non-transport Vehicles Operational at 5 locations viz. Rohru, Shimla (U), Shimla(R), Rampur and Theog

23. Agriculture/ Horticulture Information about Mandi rates in respect of identified commodities in important Mandis and extension of this concept even for local Mandis Market rates are available at http://himachal.nic.in/food/rates.htm http://himachal.nic.in/food/rates.htm Online updation of data is being done from District level in the office of Controller Food, Civil Supplies and Consumer Affairs.

24. Social Services e-Pension (Award-winning) software –Pensions to retired Govt. Employees –Pilot implementation in District Shimla and Solan completed. Now, it will be replicated in all District Treasuries/ Sub Treasuries. Welfare Department –I-Card for Senior Citizens & Disabled Persons –e-Kalyan (oldage & widow pension) – information available on web –Hardware for backend has been provided

25. Public Information/ Utility Examination Results, Road Transport Time Tables, Reservation of HRTC Tickets, Hotel Booking, TCP Clearance (Status of Planning Permission), Blood Donors List, Library, Government Notifications, Tourism related information, Filing Passport Applications, Right to Information, Citizen charter are available on http://himachal.gov.in http://himachal.gov.in Reference Monitoring System (REFNIC) – An Award Winning Software- Web based query system to track file/ reference/ letter movement in H. P. Secretariat Software for employment exchanges has been developed. Data entry has been completed for Shimla REE & Central employment Cell. Job portal is being developed

26. Government to Business Information regarding tenders, Tender Forms, Downloading of forms related to Tax payments Available on Official website of Himachal Pradesh Government (http://himachal.gov.in)http://himachal.gov.in Data updation is being done by concerned department

27. Current Technology/ Business Model The services are being offered in the Centres using tools and resources pooled from various sources including State Government Client-Server Architecture is being used currently because HIMSWAN has not yet been implemented and Data Centre has not been setup Some of the Transaction based Applications are on SQL Server & VB. However, an attempt is being made to gradually migrate toward open source. Some of the services like TCP Clearance, Mandi Rates, REFNIC, Blood Donors List, HRTC Reservation, Hotel Booking, Telephone/ E-mail Directory, Library are web based

28. Current Technology/ Business Model User charges over and above standard fees are being charged Revenue generated goes to District level society which will be shared with SITEG to provide State level services Data entry related to these services has been outsourced

29. Community Participation Local Media & Channels are being used to propagate awareness about e-Governance services Community Participation was part of Need Assessment survey – Inputs were taken from people (approx 10,000 people) on various parameters and there response was: –87.45% were of the view that the ICT can improve transparency in administration, –88.61% perceived that there will be improvement in efficiency of administration, –80.13% respondents were of the view that quality of service will improve further, –87.74% respondents viewed that Government should establish Integrated Community Information Service Centres at Tehsil level –Majority of the respondents have shown their willingness to pay nominal fees for the services they would avail

30. Challenges & Issues Workflow of i-CoSC can be implemented only after establishment of SWAN (RFP has been prepared and floated) SWAN will help i-CoSC concept in following way: –Data Centre will be created –All backend Applications will be hosted in the Data Centre –Creation of an Integrated Web Portal for i-CoSC Training centres are being setup for capacity building at Shimla

31. Challenges & Issues Low population in remote areas will result in less income and will affect sustainability. Therefore, entire district will be given to only one Private Company for front-end operations Delay in coordination with some departments like Single Window Clearance Software for Industry Department (G2B service), Electricity bill payment. Matter will be discussed in Apex Committee meeting (under NeGP)

32. Road Map for the Project MoU with Bandwidth Provider (BSNL) has been signed RFP for HIMSWAN has been floated (HIMSWAN will be operational by March, 2007) Creation of HIMSWAN PoPs in Progress Hardware/ System Software being provided for back end computerization in the State down to Tehsil level

33. Road Map for the Project Roll out in other districts after integration of all services Delivery of services using HIMSWAN PoPs Creation of State Level Data Centre Delay in implementation of i-CoSC Project to be compensated by rolling out the project in 2 other districts (from State owned funds) in Mandi and Dharamshala

34. Picture Gallery – The Effort …

35. …and The Reward

36. Mrs. Anuradha Thakur, Director, IT, H.P. and Mr. Anil Jain, G.M. (BD & NC) BSNL, H.P. after signing a MOU between H.P. Govt. and BSNL for obtaining bandwidth to inter-connect all offices down to the level of tehsils/ sub-tehsils and blocks in the presence of Shri Sanjeev Gupta, Secretary IT at Shimla on 19-09-2006

37. Visit of Secretary IT, Government of India in e-Governance Centre, Shimla (Rural) & Shimla (Urban) to review the service delivery mechanism