2. What Is Desktop Virtualization? How Does Application Virtualization Help? Discussion of Use Cases Classroom Telework Offline worker Getting Started Conducting a Successful Proof of Concept AGENDA

3. Washington agency "loses" hundreds of expensive laptops – Dec 10, 2010 Lost Laptop Follies, Part 8:XXX Loses Laptops… and Guns! September 18, 2008 5,000 records vanish with latest lost laptop 15th February 2008 Personal data at risk in lost laptops, 2007

4. Ultimate CES 2011 Tablet Roundup: 25 Tablets Compared January 14, 2011 It's been raining tablets here at CES 2011. No seriously, it as if the sky has opened up in Vegas and dropped touchscreen slabs with Android and Windows 7 operating systems on our heads. It's been nearly impossible to keep track of the number of tablets released and the detail iPad lead shrinks as tablet sales grow Android tablets -- mostly Samsung's Galaxy Tab -- take 22% share in Q4 2010, erode Apple's supremacy

5. What Is Desktop Virtualization?

6. Evolution of End-user Computing From Server-based Computing To Distributed Computing

7. Another Way to Put It: The Age Old IT Problem The Solution Virtual Desktop Model Source: Info-Tech Research Group Traditional Desktop Model Asset maintenance and support costs Deployment and configuration of hardware Management of app and OS configurations Troubleshooting Traditional Desktop Model Asset maintenance and support costs Deployment and configuration of hardware Management of app and OS configurations Troubleshooting Virtual Desktop Model New desktop – and new or upgraded application stacks – delivered by updating central image Eliminates need to individually deploy or configure new desktop hardware Virtual Desktop Model New desktop – and new or upgraded application stacks – delivered by updating central image Eliminates need to individually deploy or configure new desktop hardware

8. What can we do?

9. Otherwise known as: Centralize, Virtualize, and Deliver on Demand Move applications and data from individual machines to the data center Maintain and test in one secure place Deliver instantly and on- demand to any device, anywhere Separate Applications and Operating Environments Local Users Teleworkers Remote Worker Mobile Worker Contract Worker Data Center Back-up Data Center

10. From Info-Tech Research Group IT FocusService End UserTraditional Distributed ComputingVirtualized Desktops The focus is on acquisition, configuration, and deployment of distributed hardware assets. Ongoing support involves configuration and deployment of applications, and OSs across distributed assets. Desktop PC is the focal point between user needs and IT’s ability to deliver service. PC support is critical to service levels. The focus is on delivery of a centrally hosted desktop computing experience to end users. Quality of service is dependent on hosting servers, network, connection brokering, and endpoint access devices. The desktop access device is no longer the focal point. Drive endpoint maintenance and support toward zero while maintaining or improving IT as Asset Management to IT as a Service

11. Desktop Virtualization Solution Users Data Center Apps User Settings Virtual Desktop On-demand Assembly Single master image of each component Dynamically assembled at runtime Delivered with best user experience OS XenApp for Virtual Desktops virtual delivery protocol

12. How Does Application Virtualization Help?

13. Application Virtualization: Four Simple Steps First: Centralize Applications Centrally configure, store, and maintain a single (or a few) application image(s) in the datacenter, either on multi-user terminal servers or centralized virtual machines Enable seamless delivery from any operating system.

14. Application Virtualization Second: Configure Access System intelligence and configurable access controls automatically determine the optimal method for delivering each application based on the user scenario, device capabilities, network performance, connection location, and security profile Granular access depending on who you are and where you are connected from Example: Connection from gov’t issued device gets all access, while same user connected from mobile device cannot download or print

15. Application Virtualization Third: Enable Self-Service (If Desired) Users can subscribe to the applications they need from a simple enterprise app storefront and gain instant access from whichever device is most convenient–PC, Mac, netbook, tablet, or smartphone Think of ITunes app store In addition, users can use self-service to perform routine help desk functions (password resets, etc.)

16. Application Virtualization Then: Deliver Apps on Demand XenApp delivers applications via a high speed delivery protocol for use while connected: Streamed vs Hosted mode Copied to the device for use when offline (Offline Mode)

17. Application Virtualization And It’s Enterprise Ready Enable as few as two servers or scale on demand to support multiple datacenters, more than 100,000 concurrent users, and even multiple sites throughout the world IT can ensure rapid response to business and user needs with built-in comprehensive management capabilities that enable rapid provisioning, centralized control, workflow automation, and system-wide performance analysis

18. The 21 st Century!

20. Desktop Virtualization Benefits for IT Reduce desktop support costs by up to 40% through centralized desktop & app deployment and management, and improved desktop reliability. Boost productivity and flexibility by providing users with anywhere and any-device access to their work. Bolster security of user data and simplify DR by separating desktop processing & storage from desktop hardware. Lower operational expenses by extending the life of desktop hardware Source: Info-Tech Research Group

21. Use Cases for Desktop/Application Virtualization

22. Classroom Environment Scenario: A new class is taught each week Traditional Method: An IT administrator works all weekend: Wipe old images Clean old user data files Go to each user’s machine and reload a new master image (with applications, student exercises, etc.)

23. Classroom Environment Scenario: A new class is taught each week With Desktop Virtualization: Accomplished with about 5 mouse clicks. Old Virtual Desktops blown away New Virtual Desktops provisioned from a template, either pushed to the device or instructor tells student which image to use Green user space created

24. Telework Environment Telework Enhancement Act of 2010 According to the U.S. Office of Personnel Management, only 102,900 federal employees were teleworking in 2008. That figure represented only a fraction of the 1.2 million who were estimated to be eligible to do so A Few Facts: 62% of federal workers eligible to work remotely $100 Million - Estimated loss (in salary $ per day) during government closures due to snowstorms, etc. 150,000 - Goal of Obama administration for teleworkers by 2011 (46% increase)

25. Telework Environment With a virtualized environment users have access to: Their virtual desktops (with their settings and preferences) Their email Their files All securely (with dual authentication, if required) While user data and files are kept within the datacenter: Effective security Ease of patch application Reliable backup IT does not have to worry what endpoint the user is connecting from (remember: Hosted or Streamed mode)

26. Telework Environment If 40% of the U.S. population that holds telework-compatible jobs and wants to work from home did so half of the time: 280,000,000 barrels of oil saved (37% of Gulf oil imports) equivalent of taking 9 million cars permanently off the road. The gas savings would total more than twice what the U.S. currently produces from all renewable energy sources combined

27. Offline Workers Only for users with this permission Users automatically download packages (applications) and have offline access to those applications and corresponding data while away When they return (automatic timeout avail), license is “returned,” user data is sync’ed and users return to Streaming or Hosted mode Excellent for: Investigators Census workers Frequent travelers

28. How to Get Started

29. Provide remote users access to virtual desktops from their own access devices at home instead of deploying laptops Laptops are often used to provide work-at-home users with access to a secure desktop providing a DR option Implementers have saved by providing remote access to secured virtual desktops instead without sacrificing user experience Secure Home Access Why it works… Focus the Pilot on Delivering Quick Wins and Short-term Savings Source: Info-Tech Research Group Consider the following scenarios of “low-hanging fruit”

30. Pilot with users ready for a new PC to secure participation and user buy-in Users will be more willing participants given degraded performance on their old PC, and often see a performance boost on the virtual desktop It may also be possible to provide them with a performance and software upgrade without upgrading their hardware New PC Candidates Why it works… Focus the Pilot on Delivering Quick Wins and Short-term Savings Source: Info-Tech Research Group

31. Create a test lab of server hosted virtual PCs to test a new app or OS upgrade This will eliminate the need to build out separate hardware for a pilot group to try out a new OS and software (such as Windows 7) because they can access upgraded hosted VMs from current hardware The virtual test lab is cheaper and less disruptive for testers Virtual Test Lab Why it works… Focus the Pilot on Delivering Quick Wins and Short-term Savings From Info-Tech Research Group

32. Make sure Infrastructure can support new Plan Virtualized Servers Server Capacity Network Storage Network Bandwidth

33. Readiness Assessment Assess current infrastructure, applications, processes What applications can and cannot be migrated Outline benefits & risks, with architecture and ROI A step by step process to move you towards a virtualized environmnent SERVER, DESKTOP and APPLICATION VIRTUALIZATION Readiness Assessment Stop Light Analysis Assessments Proof of Concept Implement O&M

34. Conducting a Successful Proof of Concept

35. A good requirements list : 1. Is discretely measurable 2. Is comprehensive Some examples: 1.User needs to load email application and be ready for user input within 15 seconds 2.User must not have access to Windows 7 games 3.User must have access to their existing files on a shared drive upon boot POC Requirements List

36. Top 5 Mistakes in Conducting a Proof of Concept 5. Application virtualization strategy 4. Optimize anti-virus 3. Manage boot storms 2. Proper storage configuration 1. Calculate network impact (client tuned to network performance)

37. Conclusion

38. Desktop Virtualization is powerful for IT and flexible for the user Application virtualization adds strength to the offering or stands alone to deliver applications to users There are many configurations possible: find the low-hanging fruit in your organization, find a trusted partner and GET STARTED