1. + Practice Survey September/October 2015

2. + Summary Text message to 6,000 patients aged over 18 Paper copies also available 511 responses Broad age profile Large majority express satisfaction Demand for extended working high

3. + Q1 Annual consultation

4. + Q2 Satisfaction with opening hours

5. + Q3 Satisfaction with availability of appointments

6. + Q4 Routine working 7 days/week

7. + Q5 Early and/or late?

8. + Q6 PPG interest

9. + Q7 Patient Access

10. + Q8 Involvement in decision making during consultations

11. + Q9 Friends and Family (485 responses)

12. + Q10 Gender/age profile

13. + Comments: 150 comments Mostly very positive A few individual issues

14. + Next steps Email to all expressions of interest in PPG – October Initiate discussion via virtual group – topics to be agreed Email information on Patient Access - October Summary report – on website Practice to consider response PPG meeting to discuss findings and practice response – early December 2015