Presentation on theme: "Westerham and Sundridge Surgeries GP Practice/PPG Patient Survey Results January 2014 Prepared for Margaret Hickmott-Stapley Confidential:"— Presentation transcript:
1 Westerham and Sundridge Surgeries GP Practice/PPG Patient Survey Results January 2014 Prepared for Margaret Hickmott-StapleyConfidential: Not to be copied or distributed without permission
2 Survey ObjectivesGather a broad range of patient views about the practiceDevelop an Action Plan to address patient needs and suggestions
3 What was done and when?The survey was conducted between October 2013 and November 2013Paper surveys were available in each of the practicesPatients could also complete the survey onlineA total of 247 responses were receivedThe number of registered patients for Westerham and Sundridge Surgeries is 8,357 representing a response rate of 3%
4 Headlines (1 of 2)Over 50% the respondents describe their overall experience of their GP practice as “excellent” and 40% describe it as “good”.Most patients obtain information about the practice via telephone, from notice boards and the practice website.Around 82% of respondents know about telephone consultations and online repeat prescriptions. However 31% are not aware of the practice information booklet.The majority of respondents believe the practice provides the range of health services they need although when asked what is missing most commonly mentioned is a better/improved appointment system.Of the services listed, the ability to book telephone consultations and the provision of practice information is deemed most important by respondents.
5 Headlines (2 of 2)Overall more respondents indicate no improvements are necessary than any single other item.The most frequently mentioned area in need of improvement is the system for booking appointments including, on-line booking, better access to appointments in advance.Privacy in the reception area at Sundridge is also a priorityIn terms of areas that are particularly good:The staff (nurses and receptionists) were mentioned most frequentlyThe GPs were identified by 25 respondents as being particularly good.
7 There was a good mix of male and female respondents and a wide range of age groups GenderAgeBase: QD1 Gender: all responding: 227; QD2 Age: all responding: 230
8 Children Under 16 years at Home About 1 in 10 have children under 16 years at home. A third indicate they have a disability and almost a fifth indicate someone else in the household doesChildren Under 16 years at HomeDisabilityBase: QD3 Children under 16 at home: all responding 227; QD4 Disability: all responding 225
9 Around two thirds of respondents attend the Westerham practice more regularly Q1. Which practice do you most regularly attend?Base: Q1 Practice most regularly attend: all respondents 247
11 Over half the respondents describe their experience of their GP practice as “excellent” and a third as “good”Base: Q10 Overall experience of practice: all responding: 230
12 The chart below details the results from the GP National Patient Survey Jan-Sep 2012 For full details of the GP National Patient Survey please visit:Base: 134
13 Most patients obtain information about the practice via telephone and from notice boards and the practice websiteBase: Q2 Source of information: all responding 241
14 Around four-fifths are aware of telephone consultations and online repeat prescriptions although a third are not aware of the practice information bookletQ3. Which of the following are you aware of?Base: Q3 Awareness of services: all responding
15 The majority of respondents believe the practice provides the range of health services they need Q4. Does the practice provide the range of health services you need?Base: Q4 All responding: 246
16 Other Health ServicesRespondents were asked what services are missing if the practice does not provide the range needed.Most commonly mentioned was an on-line appointment booking system.Other comments include:Regular appointments/checks with nurses/GPs for those with long term conditions/chronic health issues.Access to other therapies including: physiotherapy; chiropractic services; chiropody; cryo treatment; osteopathy.Base: Q5 All responding 18
17 The ability to book telephone consultations and provision of practice information is deemed most important% ranked as 1st63%47%78%42%22%Mean score out of 6: the lower the score, the more important the priorityBase: Q6 All responding:
18 Improvements based on Priorities The most frequently mentioned improvement is that none are needed (33 respondents).Other mentions include:Improvements to the system for booking appointments either by telephone or online (16 respondents)Improved waiting areas/interiors including ventilation (13 respondents)More privacy in reception/waiting areas and when on the telephone (7 respondents)Extended hours (11 respondents)Base: Q7 All responding: 122
19 Other ImprovementsThe most frequently mentioned improvement is to improve the appointment booking system including on-line booking, better access to appointments in advance and priority for children in advance (17 respondents).29 respondents indicated no improvements are needed.Other mentions include:Extended/opening hours (11 respondents);And improved/increased parking (5 respondents).Base: Q8 All responding: 93
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