2. IN THIS ACTIVITY YOU’LL: Understand that strong relationships help each member of a team contribute to achieving their goals. Identify the features of a strong relationship. Identify how strong relationships can build your ‘emotional bank balance’.

3. WHAT MAKES A RELATIONSHIP STRONG? Each relationship we have is like a rope. Strong ropes are made of many strands bound together. Each strand represents something you give to that relationship and person. TIME ATTENTION UNDERSTANDING RESPECT ACKNOWLEDGEMENT HELP

4. Working with others brings together different personality types and their strengths: And together you have companionship, fun and can learn from each other. WORKING TOGETHER Lots of knowledge Lots of ideas Lots of skills Lots of experience

5. Strong relationships build your ability to respond to and overcome challenges and perform at your best. YOUR EMOTIONAL BANK BALANCE

6. REVIEW AND REFLECT Every relationship is like a rope made of different strands. What are your important relationships? What strands make up your important relationships? What strands can you add to each relationship?

7. When you start work you soon work out that you can’t do everything on your own. Different people are good at different things and no ONE person can expect to know everything, however senior they are. That’s why relationships are so important. Every day I work with loads of people from across Tesco to make things better for customers. Some people are experts in how stores work, and know how to get the message across there. Some people are great with numbers and know how to make sure that what we are doing works, and there are other experts across the business who all know their job better than I could ever hope. We work together to achieve good things for customers every day. My job is to ensure that the experience our customers have with us is a good one. I try to make sure that our customers are central to our decision making and that we are continually trying to do things to make shopping with Tesco easier and more enjoyable. CASE STUDY Please include a photo of yourself Katie Wadey, Customer Experience Director. Joined Tesco in 2013.

8. WHAT ARE YOU GOING TO DO DIFFERENTLY?