1. Judith Underhill, Underhill & Associates Jennifer Cramb, Viveka Coaching & Consulting Ltd Working Together To Create Great Results How To Build Trust and High Performance In Our Teams A Working Session With EELGA HR Conference 27 March 2015

2. Absence of Trust Fear of Conflict Lack of Commitment Avoidance of Accountability Inattention to Results Invulnerability Artificial Harmony Ambiguity Low Standards Status and Ego The Five Dysfunctions of a Team – Lencioni

3. An absence of trust undermines the team’s ability to engage in constructive conflict. Without healthy conflict, teams don’t make solid commitments to plans and decisions. Where there is ambiguous commitment, there will also be unclear accountability. No accountability leads to an inattention to results. Unhealthy Team X

4. A healthy team is built on a commitment to deliver results. Each person takes accountability for those results. Team members commit to the team’s decisions. Commitment is the by-product of open and vigorous debate and conflict. Openness and debate are possible in an environment of trust. Healthy Team