1. August 2014 1

2. Millhopper Montessori School is excited to announce new procedures for troubleshooting computer issues. A new Help Desk has been created at: mmshelpdesk@millhopper.com mmshelpdesk@millhopper.com Your Email will be directed to Carter Johnson who will directly reply to you within two business days. 2 Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

3. Steps to Email Computer Issues 1.Address issues to: mmshelpdesk@millhoppper.commmshelpdesk@millhoppper.com 2.Summarize your issue in the Subject 3.In the body of the Email itemize in detail your issue (s.) 4.Be sure to add to explain any troubleshooting steps may have applied 5.Should the issue be a blue screen or a log in issue, please fill out the form located on the last page.form 6.Only use this option if you are unable to use se your computer. 3 Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

4. 4 1. To Log into the Network: Press Ctrl Alt Delete 2. Type in: User Name 3. Type in: Password Sample Username: MILLHOPPER\firstname.lastname (MILLHOPPER MUST BE IN CAPS) (first and last name all lower case, with a period in between) (use the backslash next to the bracket) \ After your first log in: Type in: Password. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

5. Microsoft Security Essentials is the virus software which MUST be Run MANUALLY. You will have less computer issues by maintaining this regularly. 5 NOTE: The icon for Microsoft Security Essentials located on the taskbar of your desktop of your computer. Example: taskbar. Microsoft Security Essentials Icon If the Microsoft Security Essentials Icon is orange, it may: 1.prevent you from going to the internet 2.cause slow internet response Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form It is Imperative that each user take responsibility to monitor and run this software program often!

6. 6 How to Update and Scan Microsoft Security Essentials PART 1 1. Click on the Microsoft Security Essentials icon located on the taskbar. (Note: this is an example of a taskbar) 2. Click the Update Tab. Update Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

7. 7 How to Update and Scan Microsoft Security Essentials Part 2 3. Click the Update Box. 4. Once it is done updating it will let you know. Update Next you Must Scan your computer. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

8. 8 How to Update and Scan Microsoft Security Essentials Part 3 5. Click the Home Tab. 6. Click Quick, Then Scan. Home Quick Scan Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

9. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ 9 How to Scan Microsoft Security Essentials How to Update and Scan Microsoft Security Essentials Part 4 7. After is it done. A the screen will say: Your PC is monitored and protected! 8. IMPORTANT: Scan Once a Week. Help Desk Form

10. 10 Dell Kace Updates New UPDATE Procedure All the systems will be updated via the Dell Kace System OVERNIGHT! Please do not turn off your systems. They MUST BE ON TO GET THE UPDATES! On the morning after the Overnight Updates: You may notice a prompt at the lower right corner of the Screen – Please follow the steps listed on the Prompt. Do not DISMISS ANY OF THE PROMPTS, PLEASE! It may ask you to reboot several times Click to install. Click to restart. Some updates may restart your computer automatically Should you have any questions, please email the Helpdesk at: mmshelpdesk@millhopper.commmshelpdesk@millhopper.com in the subject line type: DELL KACE ALERT on DESKTOP. You will be able to send an email Instructions will be replied Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

11. 11 FAQ I turned on my computer and my user information is missing. How do I log in? Part 1 Click: Switch User Click: Other User Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

12. 12 FAQ I turned on my computer and my user information is missing. How do I log in? Part 2 ENTER USER NAME AND PASSWORD Sample: Username: MILLHOPPER\firstname.lastname backslash Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

13. 13 FAQ I can’t get on the Internet. What do I do? Check to see if the Wireless is turned on, on the laptop. Restart your computer to see if that reconnects the Internet. If there are still issues: Submit an email, or if you can not then use the HELP DESK FORM and place in Carter Johnson’s Mail box located in the Kitchen. EMAIL: mmshelpdesk@millhopper.com, In the Subject line type: NO INTERNET Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form wireless switch

14. 14 FAQ I cannot print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) PART 1 1. Check to see if your Department and Username are listed in the Authentication/Account Panel. 2. From the Print Preview Screen of the document you are printing, select Printer Properties. It located under the Printer name box. Printer name box Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

15. 15 FAQ I cannot print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) PART 2 Select Basic Tab Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

16. 16 FAQ I cannot print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) PART 3 Select Authentication/ Account Track Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

17. 17 FAQ I cannot print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) PART 4 In the Department Text Box type your first proper name. Example: Sylvia not Syl First Letter is UPPERCASE In the Password Text Box, type your birthday. Example: 032989 IT MUST BE SIX DIGITS, no spaces, no slashes! Click Ok after all the information is entered. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

18. 18 FAQ I cannot print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) PART 5 Selecting OK in the User Authentication Panel brings back to the Printer Properties Panel. Select OK After you select OK, it brings back to the Print Preview Panel of your document. Select Print Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

19. 19 FAQ I have tried adding my Department Name and Password in the Printer Properties. I still can not print. What do I do? (FOR Konica Minolta 554 and 754 ONLY) Go to the Printer check to see: If it is out of paper. Refill, Try printing If it is out of toner, Tell the Front Office – After they add Toner, Try Printing If you still cannot print, Restart Your Computer. If you still cannot print, 1.Email the help desk at: mmshelpdesk@millhopper.com in the subject line type: PRINTER ERROR 2.Be sure to add all the steps you performed before emailing the helpdesk in the email. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form

20. 20 HELP DESK FORM (ONLY USE IF YOU CAN NOT EMAIL) Name:Class: Date: Date Issue Happened: Has the issue happened before? Subject: Computer Issues: (ADD the troubleshooting you tried before filling out this form – LIST IN DETAIL THE ISSUE/S.) Email: mmshelpdesk@millhopper.commmshelpdesk@millhopper.com After filling out place the form in Carter Johnson’s Mail Box in the Kitchen. Overview Emailing Guidelines Log In Procedure Microsoft Security Essentials Dell Kace Updates FAQ How to Update & Scan Microsoft Security Essentials Help Desk Form