1. GroupWise Troubleshooting 07.28.04

2. GroupWise Troubleshooting If a current GroupWise user is unable to get into their GroupWise please try the following: On the desktop is a GroupWise Icon Right mouse click on it and select Properties Click on the Shortcut tab At the very end of the Target line put a space After the space type /@u-?

3. GroupWise Troubleshooting At the Novell GroupWise Startup screen be sure that Online is checked and the address is: 134.129.201.130 and the Port is: 1677

4. New GroupWise User As of July 26, 2004, all new GroupWise accounts that are requested to be created will have a password automatically set. The password will be: changeme To change your GroupWise password. In the GroupWise main menu choose Tools, Options, Security, Password Tab, enter old password and then type new password and then confirm new password.

5. Current GroupWise User If a current GroupWise user is unable to log into their GroupWise account try the following: 1. Make sure they are typing their first and last name with no spaces in the User ID 2. Try logging in with no password (be sure to set a password once they are logged in) No Spaces