1. Blackboard Help Chain for IHCS Students Vince Clark - Learning Technologist Institute of Health & Community Studies Bournemouth University R307, Royal London House Christchurch Road, Bournemouth Dorset, BH1 3LT Telephone: (01202) 962756 Email: vclark@bournemouth.ac.ukvclark@bournemouth.ac.uk

2. Where are you logging on? - TalbotTalbot - LansdowneLansdowne - PlacementPlacement - YeovilYeovil - SalisburySalisbury - PortsmouthPortsmouth - HomeHome - OtherOther

3. If you are experiencing problems logging on to the PC’s at YEOVIL, please contact the Librarian or IT Technician for support. If you can access the PC’s but have problems with Blackboard or IHCS4u, please use this link.please use this link

4. If you are experiencing problems logging on to the PC’s at SALISBURY, please contact SDH IT Services Helpdesk (phone ext. 2040) or visit them in IT Services If you can access the PC’s, but have problems with Blackboard or IHCS4u, please use this link.please use this link

5. If you are experiencing problems logging on to the PC’s at PORTSMOUTH, please contact Southampton University ISS (Serviceline) - phone 25656 from the lab or email serviceline@soton.ac.uk serviceline@soton.ac.uk If you can access the PC’s, but have problems with Blackboard or IHCS4u, please use this link.please use this link

6. Can you log into Blackboard? Yes No

7. Have you successfully logged onto a PC in a University Campus Lab within the last 7 days? Yes No

8. Are you ensuring that you are typing: http://mybu.bournemouth.ac.uk in your internet browser? http://mybu.bournemouth.ac.uk Yes No

9. Are you ensuring that you are using the same username & password you log onto the PCs with to access Blackboard? Yes No

10. Are you ensuring that when typing your Blackboard username, you are NOT typing anything in front of it, such as, bournemouth\ ? Yes No

11. Please try this solution and follow the Help Chain through again if you are still experiencing problems accessing Blackboard. PLEASE CLICK HERE TO CONTINUE…

12. Please send an Email to: ihcs.helpdesk@bournemouth.ac.uk ihcs.helpdesk@bournemouth.ac.uk In it, please type your: Full name: Programme: Level: Blackboard username: Contact telephone number: Where you were accessing from, Home, work placement, university campus (please specify which one – Talbot, Lansdowne, Yeovil, Portsmouth or Salisbury) Brief explanation of the problem. PLEASE CLICK HERE TO CONTINUE…

13. Can you not see all of your units or see units that you don’t think you should be enrolled in? My View of My Units Is Not Okay My View of My Units Is Fine

14. Can you find Materials posted in Blackboard? I Can Find Materials I Cannot Find Materials

15. Please ask your Programme or Unit Leader to contact your Course Administrator to check you are in the correct units. PLEASE CLICK HERE TO CONTINUE…

16. Please ask your Programme or Unit Leader for details of exactly where they posted the materials and to check that they were uploaded correctly. PLEASE CLICK HERE TO CONTINUE…

17. Please send an Email to: helpdesk@bournemouth.ac.uk (you can also ring them on: 01202 965515)helpdesk@bournemouth.ac.uk In it, please type your: Full name: Programme: Level: Blackboard username: Contact telephone number: Where you were accessing from: Home, work placement, university campus (please specify which one – Talbot, Lansdowne, Yeovil, Portsmouth or Salisbury) Tell them you may need your password resetting or that your account may have become disabled and ask if they can re-activate it for you. PLEASE CLICK HERE TO CONTINUE… PLEASE CLICK HERE TO CONTINUE…

18. I hope that this facility helped you to arrive at the solution you were seeking. If you need further support, contact vclark@bournemouth.ac.uk or Ihcs.helpdesk@bournemouth.ac.uk