1. Veterinary Practice Management
Brian Wright MBA CMgr CVPM
Veterinary Practice Management Association

2. Why me? Science based Biochemistry – clinical/research
Administrative load
Further qualifications
Professional manager

3. Veterinary Practice Meet George Recently qualified vet
Set up his own practice

4. Successful Veterinary Practice
George was good
Well-liked
Competent
Healthy pets
Happy clients
George was happy

5. Veterinary Business

6. Who runs the Practice? George is a vet George wants to vet
George is happy vetting
George needs a Practice/Business Manager

7. The role of the Manager Personnel Marketing Finance Compliance
Strategy

8. Personnel Recruitment Staff Handbook Staff Contracts Induction
Managing expectations
Skill mix – existing & required
Induction
Reporting lines
Training short & long term
Appraisal
Motivation
Team Building
Staff Handbook
Protocols
SOPs
Staff Contracts
Disciplinary
Grievance
Job Descriptions
Health & Safety
WTD
CPD
Development
Recording

9. Marketing Image Practice Brochure Literature Website Client Bonding
Advertising

10. Finance Turnover Budget Expenditure Investment Price review
Benchmarking
Investment
Borrowing
Capital
Return
Budget
Monitor & Review
Expenditure
Overheads
Supplier Contracts
Bank/credit charges

11. Compliance Statutory Requirements Health & Safety
Ethical considerations
RCVS Guide to Professional Conduct
Practice Standards
Clinical Audit

12. Strategy Vision & Mission Future Growth & Direction Service Provision
Utilisation of Resources
Physical and Human
Business Planning
Competition

13. Careers in Practice Management
Veterinary Practice
Private
Corporate
Academia
Vet Schools
Business Units
Charities and NFPOs
Consultancy
Veterinary Industry

14. Veterinary Industry

15. Pfizer Business Consultants
Purdue University
European School of Management
“Experts” from across Europe
18 months intensive training
Launched “Vet Support +” in March 2010
Range of “products” to vet practices

16. Person Specification for a Manager
Knowledge of business/management
Year 2 Enterprise module
Further qualification
Knowledge of the veterinary environment
Culture
Insular

17. Further Qualification
Business/Management degree, diploma, certificate, award, etc
Veterinary Practice Administration Certificate (VPAC)
Certificate in Veterinary Practice Management (CVPM)

18. Questions?