2. The Baldrige Model of Performance Excellence
A framework for continuous improvement

3. Random Acts of Improvement
Aim of the Organization
Goals and Measures
Goals and Measures
Aim of the
Organization
Aligned Acts of Improvement

4. Aligned Acts of Improvement
School
Improvement
Plan
= Programs
and
processes
GOALS

5. Performance Excellence At All Levels…

6. It’s About Alignment!
Can we get everyone rowing in the same direction?

7. Putting Together The Pieces The 7 Baldrige Categories
Leadership
Strategic Planning
Student/Stakeholder Focus
Information and Analysis
Human Resource Focus
Process Management
Performance Results

8. Category 1 Leadership
Requires leaders to set and communicate direction consistent with stakeholder requirements
How do leaders set and communicate direction?
How do leaders monitor progress?
How do leaders model the use of the principles of quality management?

9. The Critical Role of Walking Your Talk Simply put: “If the leader doesn’t get significantly involved with the effort, no one else will take it seriously.”
(Read this first --> ) A lesson learned by fortune 500 companies was (read slide…) In Rock Island school district, we were lucky enough to have a CEO that lead the continuous improvement effort by example.
--> He inspired and motivated others to believe there was a better way. He lead the charge and empowered others to lead the change process.
--> He ensured that when he left his post last year, the continuous improvement efforts would continue.
--> That CEO (Dr. David Markward) is now the Superintendent of Cedar Rapids Community School District, where continuous improvement is alive and growing daily under his leadership.
--> I might also add that he hired a heck of an Assistant Superintendent to help keep continuous improvement moving forward. (ok, you were supposed to chuckle at that)

10. Category 2 Strategic Planning
Translates stakeholder needs into goals, measures and action plans
How do we develop goals and measures?
How do we implement the plan?
How does each individual’s personal goals and actions support the plan?

11. Category 3 Student & Stakeholder Focus
Defines the aim of the district, school or classroom
How do we determine stakeholder requirements?
How do we measure student and stakeholder satisfaction?
How do we build positive relationships with students and stakeholders?

12. Do you enjoy reading to learn?

14. Category 4 Information & Analysis
Provides the foundation for aligned decision making in all areas of the system
How do we select and manage information?
How do we select and use comparative data?
How do we evaluate and improve information systems?

16. Quality Tools

17. Category 5 Human Resource Focus
Examines how the district, school or classroom enables workers to develop and utilize their full potential
How do we ensure collaboration and teamwork?
How are workers trained, educated and evaluated?
How do we measure and improve employee moral and well-being?

18. Category 6 Process Management
Addresses how educational products and services are designed, implemented and improved
How do we design instructional and support processes?
How do we continually improve important processes using Plan, Do, Study, Act?

20. Pulling it all together!
(Read this first ) Student data folders are used to represent student progress.
--> Students maintain their own data folders (or portfolios) and share them with parents during “student led conferences”

21. What’s Been Done…
“Navigating change in uncertain times” concept (Michael Fullan)
L to J (Lee Jenkins)
Contemporary School Leadership
An overview of the Baldrige framework
Action Research and quality tools and processes (Susan Leddick)
Groups: Beginners, Continuing, Pioneers…

22. Building on Past Activities… Where Could We Go Next?
Continue Action Research teams
Utilize quality tools and the PDSA process for data driven decisions
Continue to align student, classroom, school and District actions
Connect all employees to CSIPs and the District strategic plan
Continue driving toward student ownership and accountability for learning

23. Draft- Continuous Improvement Strategic Outcomes
What Do You Think?

24. What supports or drives this idea?
What are potential road blocks to this idea?
What steps should we take to carry out this idea?

25. Category 7 Performance Results
Examines the district, school or classroom performance in key areas
What is the level of baseline performance?
What is our performance over time?
How do our results compare to similar districts, departments, schools or classrooms

27. Balanced Scorecard