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Motorola TETRA SOLUTIONSDimetra IP Compact
THIS PRESENTATION IS DESIGNED TO PROVIDE AN INITIAL CUSTOMER OVERVIEW TETRA AND MOTOROLAS TETRA SOLUTION DIMETRA IP COMPACT. IF YOU ARE REQUIRED TO PROVIDE A COPY TO YOUR CUSTOMER PLEASE CONVERT TO PDF AND ENSURE APPROPRIATE NDA IN PLACE
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Enterprise Mobility Solutions from Motorola…
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Product Leadership: #1 market share
Product Offering Mobile Computing RFID Global Services Bar Code Scanning Software/Services Voice Wireless Networks Radios TETRA Globally ASTRO Globally Radio Products Mobile Computing Advanced Data Capture Enterprise Radio Networks RFID Unlicensed Wireless Broadband Product Leadership: 21,000+ Motorola Patents
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What is TETRA ? A standard for a digital trunking radio communication solution, driven by its users TETRA The Standard Motorola key contributor to standard Motorola founding member of MOU Developed by ETSI Open digital standard Feature set for mission critical users Spectrum efficient Packet Data Cellular Telephony Fast, Efficient Data Delivery Mobile Telephony (Full Duplex Voice) A Success Digital two way radio system designed to meet the needs organizations such as police, fire etc. Feature set developed specifically for PS customers Motorola provide the complete solutions (radios, infrastructure, apps etc) Open standard drives down costs for customers, opens up competition. Group calling (talk groups) vs. direct mode Workgroup mgmt - group calling mode in which a single button push will connect the user to the users in a selected callgroup and/or a dispatcher very fast call set-up - a one to many group call is generally set-up within less than 250 msec for a single node call. compared with typically 7 to 10) that are required for a GSM network. Network handover like cellular Packet data like GPRS on mobile phones. Motorola involved since day 1 of TETRA The first ever commercial contract for TETRA awarded to Motorola to support Gardermoen International Airport in Norway MOU represents 130 organizations worldwide 200 companies developing applications Over 40% of nations have adopted TETRA Workgroup Management (Group, Individual, Priority Emergency, DMO) 4 4
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Used in over 100 countries worldwide
Motorola Leadership in TETRA 1,000,000+ Terminals delivered 600+ Customers Used in over 100 countries worldwide Motorola TETRA
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Proven for a wide range of users
Government Oil & Gas Transport & logistics Utilities Commercial & Industrial Manufacturing Place Purple box(s) around verticals targeted to 6
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Why TETRA ? Standards based digital communications solutions
Efficient individual, group and emergency communications Lower cost of ownership Smooth migration from existing analogue systems Superior digital voice quality 7 7
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Integrated: A complete solution
Services Infrastructure Terminals Software Accessories Extended Man down Pool phones WAP Push Mobile computers, scanners, RFID, WLAN, 2way radios Complete switches portfolio Complete terminals portfolio Integrated Terminal Mgmt & latest SW Audio | Energy Carry | Mobile One stop shop Fully integrated solutions for long term performance. Customised solutions to meet specific customer needs Extend solution with wider enterprise portfolio
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A Complete Solution: Flexible
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 9
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Key Communication Requirements
Flexible, Scalable Solution Enables phased expansion to meet future requirements and minimise initial Capital Expenditure (CAPEX): Adding or changing users groups Expanding operation when needed easily Solution can be easily adapted to meet changing needs: Voice Data Staff safety features Security Flexible dispatch solutions to meet the needs of multiple user groups
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As requirement increases or budgets become available
Start with the basics… Integrate Integrate with existing solutions such as analogue systems and paging networks Coverage & User Capacity Core Voice & Network Services A modular approach allows users to deploy core services and grow as you go. “Grow as you Go” As requirement increases or budgets become available Features & Services
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“Grow as you Go” Coverage & User Capacity Dispatch Base Stations
Add more… Dispatchers positions Wireless Dispatchers Add more… MTS Base Stations In-Building Coverage Network Management Subscribers Add more… Network Manager Terminals Add more… Handportables Mobiles
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“Grow as you Go” Core Voice & Network Services Features & Services
Short Data Assigns tasks, monitors status and locates resources Packet Data Integrated data enhances your business efficiency Telephony Communicates with staff on their office or mobile phones Core Voice & Network Services Years of experience have resulted in a proven network architecture & comprehensive services Security Ensures no unauthorised access to your network or communications Network Resilience Ensures network availability Voice Recording Provides a complete audit trail
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A Complete Solution: Efficient
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 14
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Key Efficiency Requirements
Ensure safe and efficient operations Instant communications required to maximise efficiency Flexible group call capabilities required for maintenance, production, operational and security staff Communications aligned to operational procedures such as request to talk Emergency communication capability crucial to ensure safety of people and assets Efficient communications critical to increase operational efficiency and employee effectiveness Across upstream, midstream and downstream locations Efficient group call capabilities required for maintenance, production, safety and security staff O&G: Dispatcher controlled groups Airline operator: Communication to ensure the ongoing operation & maintenance of all airport infrastructure. Access to different groups like airport security, runway & taxiway lighting maintenance and snow ploughs / runway sweepers during severe weather conditions. Coordination of ground transportation for passengers and luggage Airlines: Flexible communication between the staff teams involved in processing a flight like Ramp Management, aircraft fleet maintenance and personnel at the gate Airport contractors: Talk groups to provide fast communication between different companies servicing flights. Talk groups to be dynamically changed to meet operational needs Individual and telephony calls a lesser requirement Emergency communication capability crucial to ensure safety of people and assets
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Enabling Efficient Operations
Group Call Highly efficient one-to-many conversation, fast and easy to set-up Individual Call GSM like one-to-one full duplex conversation Telephone Call Full duplex communication with landline and cellular phones Emergency Call Easily accessible emergency button - emergency calls have highest priority Priority Call Ensures the success of key, priority calls Announcement Call Enables calls to be made to multiple groups 16
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A Complete Solution: Reliable
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 17
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The need for resilient communications
€6,000,000 €10,000 4,865 Reported assaults against rail workers 2007 (UK) cost per hour of an aircraft sitting at a gate Fuel pumped down a typical pipeline per hour National Union Of Rail, Maritime and Transport Workers (UK), 2007
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Why TETRA for Availability?
Consider an Incident Public Reaction Impact Phone friends, colleagues or family Public networks become overloaded Picture from: Chiltern Air Support Unit TETRA Offers a Robust and Reliable Alternative Picture is from Buncefield oil refinery in Hertfordshire which had a major fire in 2005 Dedicated network for private communications Enhanced resilience Emergency and priority calls
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Ensuring System Availability
Quality Features Terminal Accelerated Life Tests Factory Acceptance Tests on every system sold Established processes Disaster recovery solutions Fall back solutions Redundancy options Processes Support Supply chain Product introduction Testing Support Dealer accreditation Complete portfolio from: Repair & return Technical support Field support Planning & integration
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Geographic Redundancy
Optional Availability and Resilience* Consider an Incident Acting as a geographically separated switch If one switch fails then the other switch automatically provides near instantaneous connectivity Flexible solution that can be tailored to meet your needs Helps ensure continued operations in the event of a disaster Ring configuration provides connectivity to Switch 1 & 2 Switch redundancy is distributed to a geographically separate location Switch 1 Switch 2 * Availability depends on platform selected 21
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A Complete Solution: Data
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 22
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Integrated data solutions to increase efficiency and safety
Key Data Requirements Integrated data solutions to increase efficiency and safety Remote monitoring solutions People and vehicle tracking Passenger information solutions Security and safety solutions Status, alarm and remote diagnostics Oil and Gas Remote monitoring: Remote wellhead monitoring Pipeline monitoring: Controlling valves Fire and gas detection Remote activation of control systems including emergency shut down operation People/Vehicle tracking Locate workers working on pipelines. Important for audit purposes (which operation was carried out where by whom) Metro Driver and passenger alarms - Immediate notification sent to train controllers in emergencies Alarms and diagnostics from various train systems - "eTrain" solutions improve maintenance procedures and unnecessary withdrawal of trains from service Text messaging from train controllers to drivers - Provide event and status information to all drivers or selectively Download information to passenger information systems - Provide next stop and latest system status information to passengers Custom safety applications - Customised applications to meet specific safety operating procedures Airport Ground staff dealing with flight arrivals/departures can improve efficiency by using data to assist in operations such as ground transportation, fuel and maintenance operations, aircraft re-supply, etc. Track locations of both staff and vehicles for increased operational efficiency Possible SCADA applications for peripheral (fence) security
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SCADA on TETRA: Pipeline Monitoring
SCADA Control Centre TETRA backhaul SCADA remote terminal unit TETRA System Advantages Remote terminal units can: Easy and flexible to install and maintain Pro-active monitoring & control Highly resilient Measure and change pressure and flow Cathodic protection equipment monitoring Leakage detection Valve control Compressor and scraper station monitoring
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Status and Alarm Solutions
On-board system status • Alarms and diagnostics from train management system. E.g. Automatic train operation Passenger info • Allows depot staff to find fault before train reaches depot Driver Alarm Passenger Alarm Driver and passenger alarms Uses TETRA for remote alarm and diagnostics (done for Copenhagen and LUL) - remote diagnostics – info sent to depot in advance to reduce turnaround time - air conditioning - passenger alarms - back up alarm for auto train operation (this is traditionally done by track circuits) Alarms and diagnostics from train management system - E.g. Automatic Train Operation (ATO), air conditioning, public address, Passenger Information System (PIS) • Allows depot staff to fault find before train reaches depot Driver and passenger alarm – - dead mans handle – if pressure taken off, train automatically stops. TETRA would send emergency message. - on copenhagen metro (with no drivers) the system allows passengers to raise alarm and have full duplex conversation Additional metro solutions: Call forwarding to drivers portable radio • Triggered by removal of control key • Sends SD message to dispatch application Mayday safety test • Checks that emergency alarm works before commencing service • Not seen by dispatcher Visual Passenger Information System • On-train library of messages • Allows dispatch to send new message via SDS • Status or SDS to train controller
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Data Application using Packet Data
Database Inquiry Mobile Data Computer installed in vehicles (e.g. police cars) Database inquiry (e.g. wanted people, license plate inquiry…) Efficient response within seconds No voice channel is occupied Ambulance Service ECG information send back to the consultant at the hospital in almost “real time” Hospital is able to make preparation in advance TETRA helps to save life
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A Complete Solution: Easy to use
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 27
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Key User Requirements: Easy to use
Ensuring ease of use in all work environments Need for rugged, intrinsically safe equipment to work in hazardous working environments “Man down” capability necessary for lone workers Need to be capable of operating in very noisy working environments Personalization possible to meet specific user needs Airport Need for rugged, easy to use equipment to work in difficult working environments Refuelling teams require devices that work in a very loud and hazardous environment Emergency button to summon assistance quickly Variety of TETRA subscribers units to meet varying user requirements and expectations Metro Station, depot and maintenance staff need rugged radios with a full range of audio accessories and often operate in very noisy environments Train radios can be standard mobiles or can be customized for specific user interfaces Depending on complexity required, line controller interface may range from standard deskset, to a standard full-featured dispatcher application to a fully customised line controller application
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Customised Train Radios
Antenna On-board Systems: - Driver Alarms - Equipment Status - Public Address - Location Data - CCTV Train Radio Interface User Interface Pictures from LUL and Singaport Mass Rapid Transit Can be integrated with on-board systems • User interface and mechanical design as per customer requirements • Custom train antenna solutions DC/DC Converter
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A Complete Solution: Value
Requirement Example Flexible Add new users when required Efficient Complete and fast communications between ground staff servicing a flight Reliable Enhance safety. For example, communications during an emergency shut down Data Staff & vehicle location tracking can improve operational efficiency Easy to use For example, in loud and hazardous environments Value Cost effective solutions to manage the network 30
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Key Requirements: Value
Cost effective solutions to minimise total cost of ownership Leverage existing investments Pay only for what you need when you need it Minimise operational costs Maximise performance Ensure availability
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Cost Effective Operations
Ensuring The Lowest Cost of Ownership Leverage existing assets Lower operating costs Long term performance Integrate with existing systems to protect investment Remote software downloads, elearning, ethernet backhaul, power consumption Rugged, versatile and fully tested products ensure long term performance Higher Performance Support Services Pay for what you need Receiver sensitivity, higher availability To plan and support you system cost effectively Portfolio of flexible, scalable solutions
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Cost Effective Support
Installation & commissioning support 24x7 Help Desk & Remote Technical Support Terminal support services Operations and maintenance services Technical training services Remote technical support Hardware repair and return Advance exchange Software subscription service Territory service manager assistance Extended Support Services Standard Performance & optimisation services Network management services Network security services Managed services Value Added 33
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The most comprehensive & adaptable portfolio available
Services Infrastructure Terminals Data Accessory Tools Complete switches portfolio Complete terminals portfolio MTC100 PDA TETRA Modem Audio | Energy Carry | Mobile Integrated Terminal Mgmt & SW Upgrades Common, high quality interface for ease of use and training Comprehensive, Proven Feature Set Enhanced Data Capability Integrated Solutions
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Dimetra IP Compact At the heart of Motorola’s TETRA system is the Dimetra IP switch, proving the intelligence of the system. It performs many functions including Management of all the mobility information for all the users and calls within the system. Manage and direct data messages Manage external interfaces such as telephony and to “legacy” radio systems such as conventional / analogue trunked system, to help migration Diagram general Description of each general component Micro Compact BS Consoles Iain will drive DIPC 35
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Dimetra IP Compact For more demanding operation requiring in addition:
More capacity for users and applications More security and encryption More availability and redundancy More monitoring and control More management capability of the system 36
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DIPC System Configuration
Base Station UP TO 25 RF SITES E1 / ETHERNET Telephony Voice Logging Short & Packet Data Redundancy Encryption Conventional/trunking analogue site Local or Remote Network Management PC Stations Dispatcher Dispatcher UP TO 20 DISPATCHERS Dispatcher
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Radio Access: MTS 2 and MTS 4 Base Stations
MTS2 supports up to 2 carriers, MTS4 up to 4 carriers extendable to 8 with expansion cabinet. Reduced installation and operating costs due to small size/weight, low power consumption and IP backhaul Best in class feature set Resilience: Local site trunking Data: Multislot Packet Data Security: Air interface and end to end encryption ETSI Best coverage of any base station on the market In TETRA World Congress in 2005 Motorola introduced our new class leading MTS2 and MTS4 base stations These offer reduced installation and operating costs due to their small size, low weight and low power consumption They also offer best in class feature set including MSPD, encryption and local site trunking whereby the site remain operational and core TETRA capabilities such as security are maintained even if the link back to the core network is broken. Motorola’s base stations also offer excellent receiver sensitivity The diagram illustrates how this can extend the effective coverage area from a site compared to ETSI specs and our competition (comparison made between sensitivities as declared in competitor collateral) This means less sites are required to cover a given area meaning lower rollout costs Competitors High power output (up to 25W) Leading receiver sensitivity At least 7dB better than ETSI specification Better coverage means less base stations Motorola Illustrative ranges based on published receiver sensitivity and assuming similar antenna configurations 38
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MCC7500 Dispatch Console MCC 7500 is the dispatcher position/console which is a fixed PC allowing the user to communicate & monitor communication with the users in the field. It also connects groups together and forms new groups over the air. Easy to user graphical interface Rich feature set Supports group and individual calls, emergency calls and monitoring and patching Intercom calls between consoles Interfacing to analogue systems, enabling patching between TETRA groups and analogue channels Console priority, activity logging and more
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Features & Functions Voice Services: Data Services: Dispatch Services:
Semi Duplex Group Call Emergency Call Semi Duplex Private Call Full Duplex Private Call Telephone Interconnect Call: Full duplex Service Pre-emptive Priority Call Multi Group Announcement Call Site Wide Call DTMF Overdial Data Services: Status Messaging Short Data Transport Service (SDTS) Short Data Broadcast Feature Packet Data Service (PDS) Alphanumeric Text Service Short Data Billing Multi-slot Packet Data Dynamic Assignment of Packet Data Channels Packet Data Billing via GGSN billing interface IP-Tunneling - Mobile Data Creation of Virtual Private Networks (VPN) Dispatch Services: Assignable Talk Groups Assignable Speakers and Audio Summing Group Call Operation Private Call Operation Emergency Alarm Call Stacking Console Activity Log Console All Mute Instant Transmit Console Intercom Call Supervisory Console Conventional Channel Integration Voice Logging Capability Console Priority Network Services: Site Handover Dynamic Site Assignment Critical Site Assignment AllStart call set-up FastStart call set-up Dimetra Local Site Trunking Control Channel Interference Detection Main Control Channel Back-up Supplementary Services: Group Call Late Entry Ambience Listening DGNA - Dynamic Regroup Tetra DGNA - Group Patch Tetra DGNA - Console Multi Select Tetra DGNA - Storm Plans Barring of Outgoing Calls (BOC) Barring of Incoming Calls (BIC) Calling Line Identification (CLIP) Busy Queuing and Call Back Queuing Priority Recent user priority Selective Radio Inhibit - Radio Stun Radio Check Centralized Logging Interface NM Services Fault Management Network Manager Dial-in Network Manager Agency Partitioning Configuration Management Subscriber Management MBTS Software Download User Configuration Reports Zone Manager Zone Configuration Reports Basic Statistics Zone Watch Standard Historical Reports Customized Historical Reports Standard Real Time Reports Motorola Subscriber: Site Trunking Indication Short Numbering Dialing Hot microphone/emergency MS enable/disable with PIN Direct Mode (DMO) Multiple System Support Display Invert / flip DMO Gateway Compatibility TX Inhibit VibraCall End-to-End Encryption capable Built-in GPS Receiver Color Display Talk Group Scanning Screensaver ITAP Text Entry Dynamic RF Power Control
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End-to-End Encryption Air Interface Encryption
Comprehensive Security Features Authentication The authentication key is field loadable Allows the entire encryption process to be under the control of the user organisation Air Interface Encryption Class 2 or 3 encryption TEA1, 2 or 3 encryption algorithm Automatic fallback to Static Cipher Key (SCK) End to end encryption All Motorola subscribers support E2EE Utilises 128 bit encryption key AES OTAK Cryptographic stun The ability to remotely disable a radio, rendering the radio totally inoperable This is NOT a database delete which denies the radio access to the system but allows the radio to be used in DMO and on other systems Dimetra End-to-End Encryption Dimetra Air Interface Encryption Dimetra Authentication TETRA ACELP Vocoder Information
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Cornerstones of our solution
Partnership Trusted for a reason Resilience Ensuring the availability of your communications TETRA Small Systems Integration Complete, customised solutions for long term performance Value Reducing cost of ownership.
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