1. “Leadership & Neuro Linguistic Programming” for Physiotherapists; an Introduction
Keri Barsby
Secretary & Alternate Council Member; East Midlands Network
Deputy Head of Therapy Services
Nottingham University Hospitals NHS Trust

2. Aims & Objectives: To have an overview of what NLP is
To have acquired some NLP skills/knowledge that will enhance your performance as a leader back in your work place

3. NLP = NEURO LINGUISTIC PROGRAMMING
The science bit.....
NLP = NEURO LINGUISTIC PROGRAMMING
NEURO: the study of the mind & brain – in particular how we think about things & how we process information

4. NLP = Neuro Linguistic Programming
LINGUISTIC: language skills – how we use language to communicate & how other people’s use of language affects us

5. NLP = Neuro Linguistic Programming
PROGRAMMING: how we plan to react (not always consciously) – how we organise and store our ideas and actions

6. What is Leadership?

7. The LQF Model:

8. So, if I we say that: NLP Is at the heart of leadership excellence
It is a method of personal development - a tool for improving your own and others' performance
Is very relevant in the current NHS environment of fast moving changes; increasing complexity and ongoing uncertainties

9. Then consider these 2 scenarios:
P1: “So, as I said, I’m thinking of moving to the hospital in the neighbouring Trust up the road. Do you know it?
P2: “I do”
P1: “Can you tell me what it’s like?”
P2: “Well, I can, but first tell me, what’s the hospital that you’re thinking of leaving like?”

10. Scenario 1 cont....
P1: “Not very nice; the staff aren’t friendly; I’m not at all supported and I don’t seem to fit in”
P2: “You’ll find the hospital in the neighbouring Trust very similar”

11. The fun bit – part 2.... Scenario 2
P3: “So, as I said, I’m thinking of moving to the hospital in the neighbouring Trust up the road. Do you know it?
P2: “I do”
P3: “Can you tell me what it’s like?”
P2: “Well, I can, but first tell me, what’s the hospital that you’re thinking of leaving like?”
And now, a slightly different take on the 1st scenario.....

12. Scenario 2 cont...
P3: “Oh, it’s great! I get on really well with the staff; I’m challenged & have learnt a great deal”
P2: “You’ll find the hospital in the neighbouring Trust very similar”

13. So, what just happened here?

14. What does this mean? It means that NLP is focussed on “SELF”
It means that every journey starts with “YOU”
Through “INTERNAL” changes we see “EXTERNAL” changes in behaviour and our impact on others

15. Why?
To be able to respond to change, yet have the expertise to retain what works well
Because you need advanced communication skills:
To ensure patients are comfortable, informed & that they are active care partners not passive recipients of care
To liaise with other HCP’s who may be facing the same or different changes
To be able make sense of your own values, beliefs, feelings & reactions – to truly reflect on your practice

16. How? NLP has many tools that can be utilised by yourself for yourself
by you with others such as when assessing patients or when leading a supervision session.

17. One such tool is the “Wheel of Life”

18. Finding Balance: Would your wheel turn smoothly? Why not?
6 step change process:
Information gathering
Select area(s) for change
Decide on the possibilities i.e. what will be best use of my skills/experience? What can I delegate?
Develop your plan/establish goals
Action your plan
Monitor your progress

19. Taking the first step is what’s really important.
Finally, remember...
Taking the first step is what’s really important.
By taking the first step you realise the variety of paths ahead from which you could choose.

20. Bibliography/recommended reading:
NLP & Coaching for Healthcare Professionals – Developing Expert Practice, Suzanne Henwood & Jim Lister
Seven Habits of Highly Effective People, Steven Covey
Principle Centred Leadership, Steven Covey