1. How to improve the organization service delivery?
Assoc. Prof. Dr. Wongsa Laohasiriwong
Faculty of Public Health,
Khon Kaen University

2. Let’s Do the Right Things, and Let’s Do Them Low Cost
7 Principles of Public Service Reform
Let’s Do the Right Things, and Let’s Do Them Low Cost
The new paradigm is not ‘more for less,’ it’s ‘let’s do things differently (and less expensively!).’
We don’t want less of the same old, we want something we’ve not yet had (but that we can afford!).
Source: Mike Bennett (

3. Inform and Empower: Promote Freedom of Choice and Autonomy
People with good information make better choices.
We must be there when needed, but people want to remain free from us as much as possible and to interact with us on their own terms, when they must.
Source: Mike Bennett (

4. It’s the Money, Stupid!
Even when cancer does not lead to death, it often leads to poverty.
This is often avoidable, and more could be done to avoid it more often.
Source: Mike Bennett (

5. We must not just Learn from the Past, we must also Learn for the Future
We cannot redesign for the people we have already served, we must redesign for the future users of services.
We must be adaptive to future generational change including the demands and expectations of the baby boomers, generations X and Y.
Source: Mike Bennett (

6. Increase Participation, Co-design and Build Community Capacity
People want to help others and people want to help themselves.
By building on the social capital in communities, we can increase the capacity for humanity in the social system.
Source: Mike Bennett (

7. Services must not be Defined by Existing Professions.
New arrangements will promote collaboration, cooperation and coproduction; aligning objectives and budgets and service delivery – towards a seamless service.
Source: Mike Bennett (

8. Leadership is Important
Change is needed and change won’t happen without us taking action.
Let’s mobilize our resources to make a difference.
Source: Mike Bennett (

9. Tips for contributing to success in public sector reform:
Being realistic about what is politically and institutionally feasible.
Recognizing that enhancing technology is not enough by itself, that the most crucial and difficult part is changing behavior and organizational culture.
Dealing with the basics first.
PSR requires time.
Source: UKaid. (2011). The Impact of Public Sector Reforms on Service Delivery. Department of international development.

10. References
UKaid. (2011). The Impact of Public Sector Reforms on Service Delivery. Department of international development.
Mike Bennett (