1. Chrysler Pilot Portal & Process Overview
July 2013

2. Course Outline Pilot Portal Introduction Access & Use
Standard Ticket Types & Responses
Shipment Plan Reply & AETC
Pilot Labeling
Highlight: 830 Release
Highlight: Material Availability on CN
Supplier Profile
Reference Information
Question & Answer

3. Pilot Portal - Introduction
The pilot portal is your web-based tool to connect with the Pre-Series Team about pre-production part requirements.
The pilot portal is a live-system with daily updates. That means you will see pilot requirement changes here even before to your weekly 830 release updates. Contact your Pre-Series Supervisor with any questions or concerns.
Our goals are 100% transparency for early identification of supply issues and delivery of all parts on or before the Material Requirement Date (MRD) without expedited shipping.
We work with you and the various internal groups at Chrysler to resolve barriers that pose risk to those attaining those goals.
Requirements tracked in the pilot portal may include:
- Formal pilot build phases, such as VP(S1) and PS(S2)
- Manufacturing builds
- Compliance bucks
- Additional partial build requirements
Bullet 1: Not only are you communicating with us, you are providing us with the information needed to escalate the issue to the correct people so we can achieve resolution. You can also see our feedback, going back to the day the ticket was first created.
Bullet 2: Pilot requirements ship to pilot portal tickets and weekly EDI transmission 830 releases until the they production, rather than daily CSDS (EDI 862 releases). You will often see new or updated requirements in the pilot portal before you see the change in your weekly release.

4. Pilot Portal – Access and Use
The Supplier Portal is currently accessed through the Chrysler Portal in eSupplierConnect.com.
Under the Applications tab, search for ‘My Applications’ select ‘Supply Portal Scoreboard’.
It may be necessary to register for the application with your corporate administrator if this is your first use. Remember to register for global access!
For those of you new to Supplier Portal and the Chrysler Portal, we will take you through a brief overview of steps on the following slides. This is your method for accessing the Pilot Portal.
Global Access Notes: It may be necessary to see tickets assigned to the base-5 location because the pilot portal gives you visibility to your requirements even before your production PO assigns a ship from location.
You should request global access from your Supplier Portal administrator to see all locations (ex **, rather than A).

5. Pilot Portal - Access and Use
Once you have access to the Supply Portal Scoreboard, you will see the following.
Note that SMART access is also required to access your pilot portal tickets.

6. Pilot Portal - Access and Use
Click on the ‘Pilot” tab in the outbound Portal.
You must create your profile BEFORE attempting to view your pilot tickets on your first use.
Mouse over the ‘Pilot’ link and select ‘Supplier View’ from the pop-up menu.
Update the following and save changes: ‘Time Zone’ ‘User Role’ (supplier) ‘Parts and/or Containers’ (parts only) Daylight Savings Time (check box if applicable)
Edit Profile

7. Pilot Portal - Access and Use
There are different ways you can search for your pilot tickets:
Supplier Code (base 5-digit location )
Ship From (with Alpha code where applicable)
Final Destination (assembly or manufacturing plant)
Part Number
Communication Type (Readiness, Readiness Confirmation, Pilot Past Due, Manual)
Communication Status (Open, Answered, No Promise, Partial Promise)
Readiness Answer (No Answer, Yes, No)
Sort By (Supplier, Final Destination, Lineup, Ship Date) Note: the Ship Date allows you to sort in order of build timing
You can also filter by multiple selections at once by selecting multiple filter options

8. Pilot Portal - Access and Use
Your information is available for download to Excel for easy sorting, filtering and storing.
After your selections are made for screen view and your search is complete, click ‘Select Excel’.
Then select the information you want to download in the order you want to see it, and click ‘Generate Excel Report’.
Note: Search is complete when bouncing car image disappears and shows you the Row # of #.

9. Pilot Portal - Access and Use
A few things to keep in mind:
Always check DAILY for ALL open tickets for ALL destinations. Tickets can re-open for a variety of reasons.
New release
Part level change due to CN decision
Re-Source
Ticket status change
Quantity, ship from location or ship date changes
Tickets not answered within two business days are subject to a 10-point deduction to your DRIVe rating, which can impact sourcing decisions for future business.
Pilots tickets will be visible up to 14 weeks prior to the Material Requirement Date (MRD) to help in planning. It is likely that your tickets will be available here before an 830 release is visible.
The destination location shown in the pilot portal may be different than your actual ship to location. Always reference the Ship To Location in your 830 release.
Always ship the exact quantity released in your 830 release, not in production pack sizes.
You will not receive an 862 CSDS Daily Production Release for your pilot requirements.
Bullet Two: Of course, we are sure that you are all top-notch suppliers that check your tickets every day and always have the most complete and up-to-date information in your comments so this will not be a problem for you.

10. Pilot Portal - Access and Use
A few more things to keep in mind:
The same part number could be released for multiple pre-production phases. Each ticket must be answered individually based on your ability to meet the requirements.
Once your parts have been confirmed received, the ticket will no longer be visible. Should additional or replacement parts be needed, the ticket will re-appear with the original quantity plus the increase.
It is critical that you ensure full requirement delivery on or before the build MRD.
MRD is published in a SMART bulletin as well as a Covisint Bulletin. Be sure to check these information sources on a regular basis for updates.
Pilot tickets are issued the day the parts are released for the pre-production build event. Unlike production shortage tickets that are exception-based, the ticket does not disappear until your parts are confirmed received in full quantity at the destination.

11. Pilot Portal – Access and Use
To see additional information on your pilot ticket:
Hold your pointer over the Black underlined text and an information balloon will appear.
Click the Blue underlined text for more information.
System Ship by Date is an automatic calculation based on the supplier’s transit time to arrive in time for MRD from ship from location. If you are a new supplier, or shipping to a new plant with no route in place, the time used is a default. It is your responsibility to know your actual transit time and ensure that your parts arrive at plant on or before MRD.
If you are not certain of the correct date refer to the build’s bulletin or contact your Pre-Series Supervisor.
NOTE: If the ship from location shows as “*****”, the system will default to the in-transit time for the base location. A AA

12. Pilot Portal – Access and Use
How to read a ticket The main components that you will want to focus on are: part number, quantity, final destination and ship by time.
How to respond to a ticket
Click on the orange triangle on the left-side of your ticket and a new window will open with options to answer the ticket.
If there is a previous comment, you can also access the comment dialog box by clicking on the “post-it note” icon.
Response requirements vary depending on the Communication Type on the ticket.
After you have submitted your update, verify that ‘Answered’ or ‘Partial Promise’ appears in the ‘Comm Status’ column.
If it reads ‘Open’, your ticket has not been answered. Entering a comment only does not answer a ticket and will result in a DRIVe violation if open for 2 business days. A AA
Item 1: These components will help to ensure that you are shipping the correct part in the right quantity at the right time to the right location.
Final Bullet: 2 days are 2 business days for DRIVe penalties on open tickets.

13. Pilot Portal – Diary of Communication
Diary of Communication (View displayed when you select “Comment”. Comment box entries from ship plan replies also populate this record.)
This this the information that downloads to Excel for your internal use, as well as our Part Status Reports.
Parts not delivered to the destination plant by MRD are published internally and include the information you provide.
The diary of communication dates back to the first date the pilot ticket was created and maintains the entire communication history – from quantity changes to your commitment of support – all with date and time stamp.
Cannot ship without PPAP. Will be complete 01/30. Working with Chrysler Engineer Jorge Jones
Supplier S-ID
Chrysler T-ID
System Generated Communication
T####LL
S####LL
Entry Date (Pre-Series Supervisor Name): Issue Details (ex. Late Release, No PPAP on S2, Tooling Issue, etc.) Action Plan (Ex. Expedited shipment with April 1 ETA, IAA, TSA, CN Re-Time), Responsible Chrysler Contacts (E) Engineer, (P) Purchasing, (SQ) Supplier Quality Supplier Contact (S) Name (Phone, ). Additional comments

14. Standard Response by Ticket Type
Readiness Ticket These are typically your initial tickets. They require a YES/NO answer.
Proper responses are:
“Yes” (will ship the requested quantity on or before the ship by date shown) 
-OR - “No” (will not ship the requested quantity on or before the ship by date shown)   If answering “No”, provide all of the following detail in your ticket comment: - promise ship date, - quantity you are able to supply - issue’s root cause and action plan - contact person(s) – internal and external A response of ‘No’ is appreciated and expected when applicable because it notifies us that there is an issue to be addressed.
Speak to production suppliers. If currently shipping to CSDS for this part/plant combination, answer the ticket No and add a comment stating that.

15. Standard Response by Ticket Type
Readiness Confirmation Ticket
Your tickets will convert from “Readiness” to “Readiness Confirmation” approximately one month prior to the Chrysler plant MRD and your tickets will re-open.
This type of ticket requires a YES/NO answer to confirm or update your previous response.
“NO” answers also require you to submit a date when you can commit to shipping parts.
If you do not know the exact part availability date, select a date days after the ship by time as another way to flag a serious issue.

16. Standard Response by Ticket Type
Pilot Past Due Ticket
Your ticket will change automatically to ‘Pilot Past Due’ and re-open if:
1) The “Ship On or Before Date to Meet MRD” has passed
2) You have not submitted an ASN for the entire released quantity
3) Your part enters negative accum status
This is systematically driven and will happen no matter what date you have promised to ship your parts.
If you have already shipped the requested quantities, simply enter the actual ship date and quantity in the Shipment Plan Reply with a comment of “Already shipped”.
These tickets can also be generated automatically for a late released part in place of a readiness ticket.

17. Standard Response by Ticket Type
Manual Tickets These tickets are created to track special requirements (such as powertrain builds and compliance bucks).
They must be answered with a Ship Plan Reply and detailed comments.

18. Standard Response by Ticket Type
For your convenience, we have added an enhancement to allow you to answer multiple pilot tickets at one time for those “Readiness” or “Readiness Confirmation” tickets.
This feature is only available when the delivery promise is “Yes” Remember, the response “Yes” applies only when all 3 of the following shipment conditions apply:
1) For the full quantity
2) On or before the ship date shown to meet MRD
3) At the released part level
Please exercise caution with this tool. Never answer “Yes” before part availability is confirmed. Ticket responses are considered to be an official commitment.

19. Shipment Plan Reply & AETC
Options available for shipments after the “Ship On or Before Date”:
WITH THE CREATION OF AN SR AETC Code (supplier responsible): Under AETC, select NEW Your AETC number will appear above the ship plan after you click submit
WITH THE SAME SR AETC CODE CREATED FOR A PREVIOUS PART ON THIS BUILD: Under AETC, select ENTER
WITH NO AETC CREATED: Under AETC, select NONE (not available with expedited transportation modes)
Click No
Option
This form is for use with ship plan replies, regardless of the transportation mode type.
Instructions shown in red
Transportation mode
23 – Pre Production SR
If updating a ship plan, delete your previous response prior to entering your new plan.
Enter issue, root cause, action plan and contacts.
Required information for any shipment plan
Additional requirement for expedited shipments

20. Pilot Portal - Access and Use
Specific Information for Sequenced Part Delivery Suppliers:
The pilot portal was designed to manage requirements for end-item pilot parts with complete requirement delivery prior to the build date.
The ship date automatically calculates the end-item MRD (material requirement date). This is the date you must have all parts in-house to support broadcast.
A “Yes” response for a SPD ticket means that you will have all parts on-hand and ready to build at the released part level at least two weeks before published start-of-frame.
A “No” response must be used for any other situation. Comment requirements are detailed root cause, action plan, contact at your facility and any Chrysler contact related to the issue must be provided. Provide the first date and quantity you would be able to support a broadcast in your ship plan reply.
Pilot requirements will also be found in your 830 releases.
If you have questions or concerns about quantities in your 830 releases or pilot tickets, contact your Pre-Series supervisor for assistance.
We are working on a long-term fix to remove this time from the “Ship On or Before Date” for sequenced parts that ship to plant broadcast but must use the system as-is for the time being.

21. Source: Supplier Profile Update, Updated 03/01/2013
Please ensure that you have a designated ‘Pilot Contact’ in your Chrysler Supplier Profile.
Your profile should be reviewed for each active suffix location on a regular basis to ensure that all information is current.
You will need to have requested and received authorization for the “Supplier Profile Update System application (overnight process).
The Supplier Update Form can also be found on the Supply Portal home page by clicking on the REFERENCE tab and finding the “Supplier Update Form” document.
Pilot Contact
Source: Supplier Profile Update, Updated 03/01/2013

22. eSupplierConnect.com Help Desk Contact Information
Country
Language
Direct Dial
Toll Free
France
English
Canada
(same of US)
China
Germany
India
Not available
International
(same as UK)
(WHEN DIALING A UNIVERSAL TOLL FREE NUMBER THE CALLER MUSTFIRST DIAL THE APPROPRIATE COUNTRY'S INT'L ACCESS CODE (+))
Serbia
Turkey UK
USA
Italy
Italian
Poland
Brazil
Portuguese
Argentina
Spanish
Mexico
Venezuela

23. 830 Releases
In addition to the pilot tickets, pilot part requirements appear in your 830 Weekly EDI release.
These are the steps to access your 830 Releases through SMART.

24. 830 Releases
Your Behind Accum
Your Release

25. 830 Release
A condensed view of the two SMART screens can be viewed via the Chrysler Supplier Portal, WebCHAMPS or CHAMPS/CMS Application, Web Audit Screens, Release Information tab

26. Material Availability Date on CN
It is the supplier’s responsibility to ensure that the material delivery date is not compromised in any way.
MAT = Delivery Date at Ship To Location (not ship date)
All CN’s require supplier concurrence (spin only a date you can truly support).
Late engineering changes do not constitute authority for failing to have material for the specified plant by the MATERIAL REQUIRED DATE (MRD).
In-transit, holidays and weekend are not automatically factored in on the supplier’s CN Spin input screen where number of days from decision are used.
You are responsible for any pilot downtime that may occur as a result of part delivery after the build MRD.
If you are at risk to miss this timing, you must create an “SR” AETC using the ticket’s Ship Plan Reply.
Expedites in the US or Canada should contact Expeditors at (or
Expedites from non-NAFTA locations should contact their Pre-Series Supervisor for shipping instruction after creating the AETC.

27. Pilot Label Instruction
Label instructions and templates for vehicle and powertrain pre-production builds can be accessed in two ways:
Select the Reference tab and search by name for Supplier Delivery Development. In the new window, select the Pilot Part Supplier link.
Click on the Pilot Training link in the Pilot Portal.
Either method bring s you to this screen.
Click on the ‘Pilot Part Supplier’ link on the left menu
Select the desired link from the right side

28. Pilot Label – Vehicle Builds
Pilot Labels are to be applied to all sides of the shipping container(s).
Select the appropriate Pilot Phase Form from the Template Form File. (Ensure that the format does not change from the Template Form provided.)
Labels are to be printed in portrait orientation with 8 ½ x 11 inch paper.
Labels are to be printed in color or on the appropriate color paper.
All S0 Phases: Green
All S1/VP Phases: Orange
All S2/PS Phases: Blue
GREEN
ORANGE
BLUE
NOTE: If your part is a current production part required for a pilot build, you do NOT need to ship a separate container for pilot and no pilot labeling is required. You can answer your Pilot Tickets as YES, and note in the comments section that the part is a current production part.

29. Pilot Label – Powertrain
Pilot Labels are to be applied to all sides of the shipping container(s).
Select the appropriate Pilot Phase Form from the Template Form File. (Ensure that the format does not change from the Template Form provided.)
Labels are to be printed in portrait orientation with 8 ½ x 11 inch paper.
Labels are to be printed in color or on the appropriate color paper.
All GAMMA (S0) Phases: Pink
All PRE-PILOT (S1/VP) Phases: Mint Green
All PILOT (S2/PS) Phases: Lavender
NOTE: The pilot portal does not display powertrain build phases.

30. Pilot Label Instruction
Incorrect labeling examples:
Correct labeling example:
Labels for different pilot phase (wrong color / phase)
Incorrect / Hand Made Labels
No pilot label evident

31. Pilot Label Instruction

32. Pilot Label Instruction

33. Useful Contacts
Group to be used if you have a question on a pilot ticket for any destination and do not know how to reach your Pre-Series Supervisor. Include your contact information and complete details (destination plant, supplier code, part number, etc.) and your request will be directed to the appropriate person.
Pointer File Issues: Release To: Ship From: CHAMPS analyst 
EDI Issues: Jeff Besh (US suppliers) Rene Reyes (Mexican suppliers)
Commercial Issues: Production Buyer
PPAP or AQP Issues: Chrysler Supplier Quality Engineer (SQE) (Covisint application > CQMS > Enter Part Number > Click ‘Contact Information’)
Chrysler Group LLC New Supplier Checklist and Links can be found at:
Chrysler Supplier Portal – Supplier Delivery Development Select the Reference tab and search by name for Supplier Delivery Development. (
Free 24/7 on-line training at

34. Glossary of Terms
AETC#: Authorized Excess Transportation Cost number. 6-digit number authorizing a shipment beyond its normal means of transportation (i.e. a truck expedite or an air charter). There are two types of AETC’s – a CE, which is a Chrysler-Expense excess transportation move (Chrysler pays for it), or an SR, which is a Supplier-Responsible excess transportation move (supplier pays for it).
Ahead/Behind Quantity: The quantity that you are either ahead or behind in shipment. (Behind is noted in red text with a negative sign.)
Communication (Comm) Type: The type of ticket that has been sent. (Readiness, Readiness Confirmation and Manual)
Current O/H: On hand quantity the plant has in inventory.
Date Created: The date the ticket was originally created. To see when the ticket type changed (i.e. from a Readiness to a Readiness Confirmation), click on the CMT icon ( ) and review the history
Final Destination: The assembly plant location that the part is to ship to. This could include an Extension of Plant location (i.e E)
Last Shipped Date/Quantity: This represents the last recorded shipment date you made and the respective quantity of the specific part.
Last Received Date/Quantity: This represents the last received date and quantity that the plant has recorded for the specific part.
Material Required Date (MRD): Date when all parts in full quantities are expected to be at the plant.
Promised Date/Time: Guaranteed date and time that the part will ship on.
Promised Quantity: Guaranteed amount of parts that you will be shipping.
Pilot Phase: A specific phase the vehicle is in.
Requested Quantity: Minimum amount of parts needed to be shipped.
SAN: A specific vehicle code. SAN = System Automated Number
Ship By Time: Date that all parts must be shipped by to meet the MRD. 34

35. Questions?